When planning your Virgin Voyages cruise adventure, understanding everything about the Virgin Voyages Puerto Morelos Port is essential for a smooth sailing experience. The Virgin Voyages Port in Puerto Morelos offers a fresh, adults-only cruise experience with seamless boarding, Instagram-worthy terminals, and next-level service. Whether you need the Virgin Voyages Puerto Morelos Terminal address, departure schedules, or contact info, this guide has everything to get you ship-shape.

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Detailed About the Virgin Voyages Port in Puerto Morelos
Virgin Voyages operates from Terminal V at Port of Puerto Morelos – a sleek, modern hub designed exclusively for Sailors. This Virgin Voyages Terminal in Puerto Morelos features:
Category | Details |
---|---|
Official Terminal Name | Terminal V (Exclusive to Virgin Voyages) |
Virgin Voyages Puerto Morelos Port Address | Av. Rafael E. Melgar, Puerto Morelos |
Puerto Morelos Terminal V Features | RockStar Lounge for suite guests Instagrammable neon art installations Pre-boiling cocktail bar Rooftop terrace with skyline views |
Virgin Voyages Puerto Morelos Port Phone Number | Virgin Voyages Phone Number: 1 (954) 488-2955 Port of Puerto Morelos Operations: 52 998 871 0109 |
Puerto Morelos Parking Information | Puerto Morelos On-site garage ($25/day) EV charging stations available Accessible parking spaces |
Baggage Services | Puerto Morelos Porter service ($5-$10 tip suggested) Luggage tags delivered pre-cruise Oversized item drop-off area |
Puerto Morelos Port Accessibility Services | Wheelchair assistance Priority boarding Sensory-friendly zones Service animal relief area |
Puerto Morelos Port Nearby Hotels | YOTEL Puerto Morelos (4-min walk) citizenM Puerto Morelos (8-min drive) InterContinental (10-min drive) |
Transportation Options at Puerto Morelos Port | Uber/Lyft pickup zone at terminal Brightline train to Fort Lauderdale Taxi stand outside baggage claim |
Departure Schedule | Check Port Puerto Morelos Calendar for Virgin Voyages Puerto Morelos Terminal departures |
Arrival Procedures | Disembarkation begins at 8:00 AM Facial recognition for faster customs Ride share pickup on ground level |
Virgin Voyages Terminal in Puerto Morelos Address
The Virgin Voyages Puerto Morelos Port is located at the state-of-the-art Terminal V, which serves as the exclusive homeport for Virgin Voyages’ fleet. The Virgin Voyages Puerto Morelos Terminal Address is:
Av. Rafael E. Melgar, Puerto Morelos
The Virgin Voyages Terminal in Puerto Morelos sits on the northwest side of Port of Puerto Morelos, perfectly positioned with stunning views of downtown Puerto Morelos’s skyline.
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Virgin Voyages Puerto Morelos Terminal Departures & Arrivals
Here is everything you need to know about Virgin Voyages Puerto Morelos Port Departures and Arrivals, including schedules, check-in times, and what to expect on embarkation and disembarkation day.
Category | Departures | Arrivals |
---|---|---|
Terminal | Terminal V (Exclusive Virgin Voyages terminal) | Terminal V (Same as departure) |
Puerto Morelos Port Check-In/Disembarkation | Opens 2-3 hours before departure (Use Virgin Voyages app for time slot) | Begins at 8:00 AM (Express walk-off available at 7:30 AM) |
Required Documents at Puerto Morelos Port | Boarding pass (digital via app) Passport/ID Credit card | Customs form (if applicable) Facial recognition for U.S. citizens |
Puerto Morelos Port Baggage Allowance | Drop-off with porters ($5-$10 tip) Carry-on allowed (max 22″) | Color-coded pickup by deck Porter assistance available |
Parking | $25/day at Puerto Morelos Port Terminal V garage (EV spots available) | Same garage – pay upon exit |
Puerto Morelos Port Transportation | Uber/Lyft drop-off at Puerto Morelos Port terminal Hotel shuttles | Taxi stand outside baggage claim Brightline train to FLL (10-min cab) |
Dining/Lounges | Pre-board cocktail bar Complimentary water stations | Coffee cart in arrivals area Nearby cafés in downtown Puerto Morelos |
How to Contact Virgin Voyages Puerto Morelos Terminal?
Whether you’re preparing for your voyage or need assistance with your travel plans, Virgin Voyages makes it easy to get in touch. Here’s how to reach the team at Virgin Voyages Terminal V in Puerto Morelos.
Contact | Details |
---|---|
Virgin Voyages Headquarters | Plantation, Florida, United States |
Virgin Voyages Phone Number | 1 (954) 488-2955 |
Virgin Voyages Email | vv@virginvoyages.com |
Virgin Voyages Official Website | https://www.virginvoyages.com/ |
Virgin Voyages Facebook | https://www.facebook.com/virginvoyages/ |
Virgin Voyages Youtube | https://www.youtube.com/channel/UCWKXdpldU0DtVH7IAFWnqmA |
Virgin Voyages Instagram | https://www.instagram.com/virginvoyages/ |
Queries Handled at Virgin Voyages Puerto Morelos Port
The team at Virgin Voyages Terminal V in Puerto Morelos is ready to assist you with a wide range of inquiries to ensure your cruise experience is smooth from start to finish. Whether you’re preparing for embarkation or have questions after your voyage, here is the queries handled at Virgin Voyages Puerto Morelos Terminal:
Booking Modifications at Puerto Morelos Terminal
Need to adjust your Virgin Voyages reservation? For changes to bookings departing from Puerto Morelos Terminal V, contact Sailor Services at +1 (954) 488-2955 at least 48 hours before sailing. Name changes, cabin upgrades, or cancellations typically can’t be processed at the Puerto Morelos Port terminal on departure day. Always verify your updated reservation details in the Virgin Voyages app, which will also confirm your assigned Puerto Morelos Terminal check-in time.

Boarding & Check-In Assistance at Puerto Morelos Port
Your Virgin Voyages experience begins with seamless boarding at Puerto Morelos Port’s Terminal V. Arrive during your assigned 2-hour window (found in the app) with your passport, digital boarding pass, and payment method ready. The Puerto Morelos Terminal features dedicated RockStar check-in lounges and general queues with Virgin’s signature red-uniformed crew to assist. For accessibility needs, notify staff upon arrival at the Puerto Morelos Port terminal or during online check-in.
Luggage & Accessibility Services at Puerto Morelos Terminal
At Puerto Morelos Terminal V, porters will collect your tagged luggage curbside (tip $5-$10 per bag) for delivery to your cabin. The Puerto Morelos Port facility offers:

- Wheelchair assistance from drop-off to cabin
- Sensory-friendly check-in areas
- Service animal relief zones
Transportation and Parking Options at Puerto Morelos Port
Reaching Puerto Morelos Terminal V is easy:
- Drivers: The Puerto Morelos terminal garage charges $25/day (credit cards only) with EV charging stations
- From Puerto Morelos Airport: 15-minute Uber/Lyft ride (~$25)
- Brightline Train: Connects from Fort Lauderdale (take Uber to Puerto Morelos Port)
Facilities at Virgin Voyages Puerto Morelos Terminal V
The Virgin Voyages Terminal in Puerto Morelos offers several facilities designed to enhance the passenger experience:
- Express Check-In at Puerto Morelos Terminal: Digital queues via the Virgin app speed up boarding
- Baggage Drop at Puerto Morelos Port: Porter service available (tip $5-$10 per bag) at Terminal V curbside
- Pre-Boarding Lounge in Puerto Morelos Terminal: Complimentary water & charging stations while you wait
- Parking at Puerto Morelos Port: $25/day garage adjacent to Terminal V (EV spots available)
- Accessibility in Puerto Morelos Terminal: Wheelchair assistance & sensory-friendly zones for stress-free boarding
- Pet Relief Area at Puerto Morelos Port: Designated zone for service animals only near Terminal V entrance
Conclusion
Terminal V at the Virgin Voyages Puerto Morelos Port represents the perfect starting point for your adult-only cruise adventure. With its strategic location, modern facilities, and efficient design, the Virgin Voyages Terminal in Puerto Morelos ensures that your cruise experience begins on a high note. The combination of the Virgin Voyages innovative approach to cruising and Terminal V state-of-the-art facilities creates an exceptional embarkation experience that sets the tone for your entire voyage.
FAQs on Virgin Voyages Puerto Morelos Port
What is the Virgin Voyages Puerto Morelos Port address?
Which ships depart from Virgin Voyages Terminal in Puerto Morelos?
Scarlet Lady (year-round)
Valiant Lady (seasonal)
Resilient Lady and Brilliant Lady (select itineraries)
What time does boarding begin at Virgin Voyages Puerto Morelos Port?
When can I drop off my luggage at Virgin Voyages Terminal V?
Where can I park at Virgin Voyages Puerto Morelos Terminal?
What is the Virgin Voyages Puerto Morelos Port phone number?
Which terminal does Virgin Voyages use at Puerto Morelos Port?
Can I modify my booking at Puerto Morelos Terminal V?
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