Virgin Voyages Playa del Carmen Port

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Booking, Cancellation, Refund & Date Change

When planning your Virgin Voyages cruise adventure, understanding everything about the Virgin Voyages Playa del Carmen Port is essential for a smooth sailing experience. The Virgin Voyages Port in Playa del Carmen offers a fresh, adults-only cruise experience with seamless boarding, Instagram-worthy terminals, and next-level service. Whether you need the Virgin Voyages Playa del Carmen Terminal address, departure schedules, or contact info, this guide has everything to get you ship-shape.

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Detailed About the Virgin Voyages Port in Playa del Carmen

Virgin Voyages operates from Terminal V at Port of Playa del Carmen – a sleek, modern hub designed exclusively for Sailors. This Virgin Voyages Terminal in Playa del Carmen features:

CategoryDetails
Official Terminal NameTerminal V (Exclusive to Virgin Voyages)
Virgin Voyages Playa del Carmen Port AddressMarina Puerto Maya, 77710
Playa del Carmen Terminal V FeaturesRockStar Lounge for suite guests
Instagrammable neon art installations
Pre-boiling cocktail bar
Rooftop terrace with skyline views
Virgin Voyages Playa del Carmen Port Phone NumberVirgin Voyages Phone Number: 1 (954) 488-2955
Port of Playa del Carmen Operations: 52 984-206-3710
Playa del Carmen Parking InformationPlaya del Carmen On-site garage ($25/day)
EV charging stations available
Accessible parking spaces
Baggage ServicesPlaya del Carmen Porter service ($5-$10 tip suggested)
Luggage tags delivered pre-cruise
Oversized item drop-off area
Playa del Carmen Port Accessibility ServicesWheelchair assistance
Priority boarding
Sensory-friendly zones
Service animal relief area
Playa del Carmen Port Nearby HotelsYOTEL Playa del Carmen (4-min walk)
citizenM Playa del Carmen (8-min drive)
InterContinental (10-min drive)
Transportation Options at Playa del Carmen PortUber/Lyft pickup zone at terminal
Brightline train to Fort Lauderdale
Taxi stand outside baggage claim
Departure ScheduleCheck Port Playa del Carmen Calendar for Virgin Voyages Playa del Carmen Terminal departures
Arrival ProceduresDisembarkation begins at 8:00 AM
Facial recognition for faster customs
Ride share pickup on ground level

Virgin Voyages Terminal in Playa del Carmen Address

The Virgin Voyages Playa del Carmen Port is located at the state-of-the-art Terminal V, which serves as the exclusive homeport for Virgin Voyages’ fleet. The Virgin Voyages Playa del Carmen Terminal Address is:

Marina Puerto Maya, 77710

The Virgin Voyages Terminal in Playa del Carmen sits on the northwest side of Port of Playa del Carmen, perfectly positioned with stunning views of downtown Playa del Carmen’s skyline.

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Virgin Voyages Playa del Carmen Terminal Departures & Arrivals

Here is everything you need to know about Virgin Voyages Playa del Carmen Port Departures and Arrivals, including schedules, check-in times, and what to expect on embarkation and disembarkation day.

CategoryDeparturesArrivals
TerminalTerminal V (Exclusive Virgin Voyages terminal)Terminal V (Same as departure)
Playa del Carmen Port Check-In/DisembarkationOpens 2-3 hours before departure (Use Virgin Voyages app for time slot)Begins at 8:00 AM (Express walk-off available at 7:30 AM)
Required Documents at Playa del Carmen PortBoarding pass (digital via app)
Passport/ID
Credit card
Customs form (if applicable)
Facial recognition for U.S. citizens
Playa del Carmen Port Baggage AllowanceDrop-off with porters ($5-$10 tip)
Carry-on allowed (max 22″)
Color-coded pickup by deck
Porter assistance available
Parking$25/day at Playa del Carmen Port Terminal V garage (EV spots available)Same garage – pay upon exit
Playa del Carmen Port TransportationUber/Lyft drop-off at Playa del Carmen Port terminal
Hotel shuttles
Taxi stand outside baggage claim
Brightline train to FLL (10-min cab)
Dining/LoungesPre-board cocktail bar
Complimentary water stations
Coffee cart in arrivals area
Nearby cafés in downtown Playa del Carmen

How to Contact Virgin Voyages Playa del Carmen Terminal?

Whether you’re preparing for your voyage or need assistance with your travel plans, Virgin Voyages makes it easy to get in touch. Here’s how to reach the team at Virgin Voyages Terminal V in Playa del Carmen.

ContactDetails
Virgin Voyages HeadquartersPlantation, Florida, United States
Virgin Voyages Phone Number1 (954) 488-2955
Virgin Voyages Emailvv@virginvoyages.com
Virgin Voyages Official Websitehttps://www.virginvoyages.com/
Virgin Voyages Facebookhttps://www.facebook.com/virginvoyages/
Virgin Voyages Youtubehttps://www.youtube.com/channel/UCWKXdpldU0DtVH7IAFWnqmA
Virgin Voyages Instagramhttps://www.instagram.com/virginvoyages/

Queries Handled at Virgin Voyages Playa del Carmen Port

The team at Virgin Voyages Terminal V in Playa del Carmen is ready to assist you with a wide range of inquiries to ensure your cruise experience is smooth from start to finish. Whether you’re preparing for embarkation or have questions after your voyage, here is the queries handled at Virgin Voyages Playa del Carmen Terminal:

Booking Modifications at Playa del Carmen Terminal

Need to adjust your Virgin Voyages reservation? For changes to bookings departing from Playa del Carmen Terminal V, contact Sailor Services at +1 (954) 488-2955 at least 48 hours before sailing. Name changes, cabin upgrades, or cancellations typically can’t be processed at the Playa del Carmen Port terminal on departure day. Always verify your updated reservation details in the Virgin Voyages app, which will also confirm your assigned Playa del Carmen Terminal check-in time.

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Boarding & Check-In Assistance at Playa del Carmen Port

Your Virgin Voyages experience begins with seamless boarding at Playa del Carmen Port’s Terminal V. Arrive during your assigned 2-hour window (found in the app) with your passport, digital boarding pass, and payment method ready. The Playa del Carmen Terminal features dedicated RockStar check-in lounges and general queues with Virgin’s signature red-uniformed crew to assist. For accessibility needs, notify staff upon arrival at the Playa del Carmen Port terminal or during online check-in.

Luggage & Accessibility Services at Playa del Carmen Terminal

At Playa del Carmen Terminal V, porters will collect your tagged luggage curbside (tip $5-$10 per bag) for delivery to your cabin. The Playa del Carmen Port facility offers:

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  • Wheelchair assistance from drop-off to cabin
  • Sensory-friendly check-in areas
  • Service animal relief zones
Transportation and Parking Options at Playa del Carmen Port

Reaching Playa del Carmen Terminal V is easy:

  • Drivers: The Playa del Carmen terminal garage charges $25/day (credit cards only) with EV charging stations
  • From Playa del Carmen Airport: 15-minute Uber/Lyft ride (~$25)
  • Brightline Train: Connects from Fort Lauderdale (take Uber to Playa del Carmen Port)

Facilities at Virgin Voyages Playa del Carmen Terminal V

The Virgin Voyages Terminal in Playa del Carmen offers several facilities designed to enhance the passenger experience:

  • Express Check-In at Playa del Carmen Terminal: Digital queues via the Virgin app speed up boarding
  • Baggage Drop at Playa del Carmen Port: Porter service available (tip $5-$10 per bag) at Terminal V curbside
  • Pre-Boarding Lounge in Playa del Carmen Terminal: Complimentary water & charging stations while you wait
  • Parking at Playa del Carmen Port: $25/day garage adjacent to Terminal V (EV spots available)
  • Accessibility in Playa del Carmen Terminal: Wheelchair assistance & sensory-friendly zones for stress-free boarding
  • Pet Relief Area at Playa del Carmen Port: Designated zone for service animals only near Terminal V entrance
Conclusion

Terminal V at the Virgin Voyages Playa del Carmen Port represents the perfect starting point for your adult-only cruise adventure. With its strategic location, modern facilities, and efficient design, the Virgin Voyages Terminal in Playa del Carmen ensures that your cruise experience begins on a high note. The combination of the Virgin Voyages innovative approach to cruising and Terminal V state-of-the-art facilities creates an exceptional embarkation experience that sets the tone for your entire voyage.

FAQs on Virgin Voyages Playa del Carmen Port
What is the Virgin Voyages Playa del Carmen Port address?
Marina Puerto Maya, 77710
Which ships depart from Virgin Voyages Terminal in Playa del Carmen?
Virgin Voyages operates several ships from Playa del Carmen Terminal V, including:
Scarlet Lady (year-round)
Valiant Lady (seasonal)
Resilient Lady and Brilliant Lady (select itineraries)
What time does boarding begin at Virgin Voyages Playa del Carmen Port?
General boarding begins at 2:15 PM, but Sailors must follow Playa del Carmen Port Terminal Arrival Time selected in the Virgin Voyages App.
When can I drop off my luggage at Virgin Voyages Terminal V?
Luggage drop-off at Virgin Voyages Playa del Carmen Port begins at 9:00 AM on embarkation day.
Where can I park at Virgin Voyages Playa del Carmen Terminal?
The closest parking to Virgin Voyages Terminal in Playa del Carmen is Garage G, located directly adjacent to Terminal V.
What is the Virgin Voyages Playa del Carmen Port phone number?
52 984-206-3710
Which terminal does Virgin Voyages use at Playa del Carmen Port?
All Virgin Voyages Playa del Carmen Port departures operate from Terminal V.
Can I modify my booking at Playa del Carmen Terminal V?
Most changes must be made before arrival by calling: +1 (954) 488-2955

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