Planning your ultra-luxury cruise experience with Silversea Cruise Puerto Morelos Port requires understanding the premium services and facilities available at this distinguished cruise operation. Whether you’re arriving for a voyage or seeking information, Understanding the proper contact information, terminal procedures, and departure processes ensures that your Silversea cruise experience begins smoothly and continues with the exceptional service that defines ultra-luxury cruising.

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Silversea Cruise Puerto Morelos Port: Complete Guide
Whether you’re embarking on a Caribbean escape or a transoceanic journey, the Silversea Cruise Puerto Morelos Port offers a seamless and luxurious start to your voyage. Here’s we are covering everything from terminals and contact info to facilities and services.
Category | Details |
---|---|
Official Terminal | PortPuerto Morelos (Typically Terminals G) |
Silversea Cruise Puerto Morelos Port Address | Av. Rafael E. Melgar, Puerto Morelos |
Puerto Morelos Terminal Features | Priority check-in for suite guests Luxury lounges with refreshments Porter services ($5-$10 tip customary) |
Silversea Cruise Puerto Morelos Port Phone Number | Guest Services: +1 (888) 978-4070 PortPuerto Morelos Operations: 52 998 871 0109 |
Puerto Morelos Parking Information | On-site garages ($22/day) Valet parking available ($35/day) Accessible spaces near elevators |
Check-In Process | Arrive 3-4 hours pre-departure Digital check-in via Silversea app Priority boarding for Medallion Suite+ guests |
Baggage Handling | Curbside drop-off with porters 2 checked bags + 1 carry-on recommended Oversized luggage assistance |
Puerto Morelos Port Accessibility Services | Wheelchair assistance from curb to suite Dedicated security screening Accessible restrooms throughout terminal |
Puerto Morelos Terminal Nearby Hotels | Four Seasons Puerto Morelos (0.8 miles) Mandarin Oriental (1 mile) InterContinental (0.5 miles) |
Transportation Options at Puerto Morelos Port | Uber/Lyft pickup zones at terminal Puerto Morelos Airport transfers (20 mins) Private car services available |
Silversea Cruise Terminal in Puerto Morelos
Terminal G is currently undergoing a major upgrade to accommodate Silversea’s ultra-luxury ships. This terminal will also serve Celebrity Cruises and Royal Caribbean, all part of the Royal Caribbean Group.
What is the Silversea Cruise Puerto Morelos Port Address?
Av. Rafael E. Melgar, Puerto Morelos
This prime location places you minutes from downtown Puerto Morelos International Airport, making it incredibly convenient for travelers flying in or staying locally.
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Silversea Cruise Puerto Morelos Port Departures
Silversea Cruise Puerto Morelos Port Departures from Port Everglades offer various luxury itineraries. Silversea offers intimate, luxurious escapes through the Caribbean and Central America, with multiple season departures available throughout the year.
Category | Details |
---|---|
Puerto Morelos Port Check-In Times | 3-4 hours before sailing (typically 12PM-3PM) |
Required Documents | Boarding pass Passport/ID Credit card Health forms (if applicable) |
Puerto Morelos Port Parking Options | On-site garage: $22/day Valet: $35/day |
Terminal Amenities | Priority check-in lanes Luxury lounges Boutique shopping |
Silversea Cruise Puerto Morelos Arrivals Terminal
The Silversea Cruise Puerto Morelos Arrivals Terminal process at Port Everglades is designed for the luxury cruise experience. Disembarkation procedures include:
Category | Details |
---|---|
Puerto Morelos Port Arrival Terminal | Terminal G (same as departure) |
Disembarkation Time | Typically begins at 7:30 AM |
Puerto Morelos Port Customs Process | Facial recognition for U.S. citizens Traditional passport control for others |
Ground Transportation | Taxi stand outside terminal Uber/Lyft pickup zone Private transfers Rental car shuttles |
Puerto Morelos Port Parking Information | Retrieve vehicles from PortPuerto Morelos garage ($22/day) Valet pickup area |
Puerto Morelos Terminal Facilities | Restrooms Baggage carts ATM Wi-Fi hotspots |
How to Contact Silversea Cruise Puerto Morelos Port?
For passengers seeking to contact Silversea Cruise Puerto Morelos Port, multiple options are available:
Contact | Details |
---|---|
Silversea Cruise Headquarters | Fontvieille, Monaco |
Silversea Cruise Phone Number | 1 (888) 978-4070 |
Silversea Cruise Email | ckerr@silversea.com |
Silversea Cruise Official Website | https://www.silversea.com/ |
Silversea Cruise Facebook | https://www.facebook.com/SilverseaCruises |
Silversea Cruise Instagram | https://www.instagram.com/silversea/ |
Silversea Cruise Youtube | https://www.youtube.com/user/SilverseaOfficial |
Queries Handled by Silversea Puerto Morelos Port Customer Service
Silversea Puerto Morelos Terminal customer service team handles a comprehensive range of inquiries:
Booking Confirmations and Modifications at Puerto Morelos Terminal

Need to verify or adjust your Silversea reservation? For bookings departing from the Puerto Morelos Terminal, contact Silversea’s Guest Relations at +1 (800) 722-9955 at least 7 days before sailing. While staff at Puerto Morelos Port can assist with day-of boarding issues, name changes or cancellations typically require advance notice. Always double-check your updated reservation details and Puerto Morelos Terminal assignment (G) in your final cruise documents or the Silversea app.
Suite Upgrades and Special Requests at Puerto Morelos Port

Enhance your luxury experience by inquiring about suite upgrades when arriving at the Puerto Morelos Terminal. The Puerto Morelos Port team can facilitate last-minute requests if availability exists, but for guaranteed upgrades or special celebrations (anniversaries, birthdays), contact Silversea at least 30 days pre-cruise. Butler service and premium amenities are automatically arranged for Medallion Suite guests at the Puerto Morelos Terminal check-in.
Dietary Restrictions and Medical Accommodations at Puerto Morelos Terminal
Silversea accommodates special dietary and medical needs seamlessly. Notify the cruise line via your online account at least 14 days before your Puerto Morelos Port departure for:
- Kosher/vegan/gluten-free meal arrangements
- Refrigerated medication storage
- Mobility equipment rentals
The Puerto Morelos Terminal staff will confirm these accommodations during check-in at Terminals G.
Shore Excursion Reservations for Puerto Morelos Port Departures

Book your premium experiences before arriving at the Puerto Morelos Terminal via the Silversea app or website. While limited excursions may be available onboard, popular options sell out quickly. The Puerto Morelos Port concierge can provide printed excursion tickets if you’re unable to access digital versions during terminal check-in.
Travel Documentation Requirements at Puerto Morelos Terminal
For smooth boarding at the Puerto Morelos Port, bring:
- Passport (valid 6+ months post-cruise)
- Visa documents (if required)
- Printed or mobile boarding pass
- COVID-19 vaccination/test records (if applicable)
The Puerto Morelos Terminal staff will verify all documents before issuing your keycard.
Transportation Arrangements to/from Puerto Morelos Port
- Silversea offers seamless transfers between:
- Puerto Morelos Airport and the Puerto Morelos Terminal (20-min ride)
- Downtown Puerto Morelos hotels and Terminals G
Facilities and Amenities at Silversea Cruise Puerto Morelos Terminal
Whether you’re embarking on a Caribbean escape or a world voyage, the Silversea Cruise Puerto Morelos Port offers a refined and efficient experience from start to finish. With its upgraded terminal, attentive service, and prime location, it’s the perfect launchpad for your next adventure.
Free Wi-Fi Throughout the Puerto Morelos Terminal
Stay connected from the moment you arrive at the Puerto Morelos Terminal, where complimentary high-speed Wi-Fi is available in all public areas. Whether you need to check last-minute travel details or share your cruise excitement on social media, the Puerto Morelos Port ensures seamless connectivity throughout Terminals G. Simply select the “PortPuerto Morelos_Guest” network when you arrive at the Puerto Morelos Terminal – no password required.
Porter Services for Luggage at Puerto Morelos Port
Start your luxury cruise stress-free with professional porter services available curbside at the Puerto Morelos Terminal. The Puerto Morelos Port staff will assist with luggage handling from drop-off to ship delivery (suggested tip: $5-$10 per bag). For oversized items or special handling needs at the Puerto Morelos Terminal, look for the designated assistance zones near terminal entrances.
Accessible Restrooms and Seating in Puerto Morelos Terminal
The Puerto Morelos Port prioritizes comfort for all guests with spacious, ADA-compliant restrooms and ample seating throughout Terminals G. At the Puerto Morelos Terminal, you’ll find:
- Family restrooms with baby-changing stations
- Dedicated seating areas for elderly or mobility-impaired travelers
- Wheelchair-accessible charging stations near all boarding gates
Cafés and Shops Within Walking Distance of Puerto Morelos Port
Enhance your pre-cruise experience with diverse dining and shopping options just steps from the Puerto Morelos Terminal. The Puerto Morelos Port area offers:
- Specialty coffee shops (including a Starbucks in Terminal G)
- Duty-free luxury boutiques
- Quick-service restaurants with local Puerto Morelos flavors
All located within secure areas of the Puerto Morelos Terminal complex.
Shuttle Service to Parking Garages and Hotels Near Puerto Morelos Terminal
Navigate the Puerto Morelos Port with ease using complimentary shuttle services available from Terminals G to:
- On-site parking garages (runs every 15 minutes)
- Nearby hotels (including InterContinental and JW Marriott)
- Rental car centers Look for the clearly marked shuttle stops outside baggage claim at the Puerto Morelos Terminal. Private car services also operate from dedicated pickup zones.
Conclusion
Whether you’re embarking on a Caribbean escape or a world cruise, the Silversea Cruise Puerto Morelos Port ensures your journey begins with elegance and ease. From its modern terminals to its attentive service, it’s the perfect prelude to the luxury that awaits onboard.
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