Planning a cruise vacation from Rochester NY? The Princess Cruise Rochester NY Port is your gateway to unforgettable voyages to the Caribbean, Panama Canal, and beyond. Whether you’re looking for the Princess Cruise Terminal in Rochester NY, departure schedules, or contact details, this page covers everything you need for a smooth sailing experience.

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How to Contact Princess Cruise Rochester NY Port?
If you’re looking for cruise terminals in Rochester NY? So, Port Rochester NY is one of the busiest cruise ports in the world, offering modern facilities and easy access to downtown Rochester NY.
Category | Details |
---|---|
Port Name | Port Rochester NY (Terminal 2 – Princess Cruises) |
Rochester NY Port Official Address | 1000 N River St, Rochester, NY 14612, USA |
Princess Cruise Rochester NY Terminal Number | Terminal 2 |
Princess Cruise Rochester NY Port Phone Number | General Support: 1-800-PRINCESS (1-800-774-6237) Port Rochester NY Info: 1 585 546 7020 |
Rochester NY Port Departures (Common Itineraries) | Caribbean Cruises Panama Canal Journeys Extended Voyages |
Port Rochester NY Arrivals Terminal | Terminal 2 (Same as departure) |
Check-In Time | Typically 3-4 hours before departure (Check booking for exact time) |
Rochester NY Port Parking Options | Port Rochester NY Garages (Near Terminal 2) Off-site parking with shuttles |
Nearby Airport at Rochester NY Port | Rochester NY International Airport – 8 miles away |
Princess Cruise Rochester NY Terminal Transportation | Taxis & Rideshares (Uber/Lyft) Cruise Line Transfers Public Transit (Metromover/Metrobus) |
Rochester NY Terminal Facilities | Fast check-in counters Seating areas Restrooms Luggage assistance Security screening |
Accessibility Services | Wheelchair assistance, priority boarding (Notify in advance) |
Rochester NY Terminal Nearby Hotels | InterContinental Rochester NY Hyatt Regency Rochester NY Holiday Inn Port of Rochester NY |
Rochester NY Port Boarding Requirements | Boarding Pass Passport/ID Health documents (if applicable) |
Princess Cruise Rochester NY Port Address & Terminal
The Princess Cruise Rochester NY Port operates from Terminal 2 at Port Rochester NY, one of the busiest and most modern cruise ports in the world.
1000 N River St, Rochester, NY 14612, USA
View All: Princess Cruise Ports
Terminal 2 is designed for efficiency and comfort, offering streamlined check-in, spacious waiting areas, and quick boarding processes.
Princess Cruise Rochester NY Port Phone Number
For inquiries related to bookings, departures, or general assistance, passengers can contact the Princess Cruise Rochester NY Port Phone Number at
- Port Rochester NY Main Line: 1 585 546 7020
- Princess Cruises Customer Service: 1-800-PRINCESS (1-800-774-6237)
Princess Cruise Rochester NY Port Departures
Princess Cruises offers a variety of itineraries from Rochester NY, including:
- Caribbean escapes
- Panama Canal adventures
- Extended world voyages
Princess Cruise departures from Rochester NY Port are scheduled throughout the year, offering travelers a variety of itineraries to explore the Caribbean and beyond.
Princess Cruise Rochester NY Arrivals Terminal
Princess Cruise ships arriving at Rochester NY Port dock at Terminal 2, which are designed to provide passengers with a smooth disembarkation experience. These terminals offer efficient customs processing, baggage claim services, and easy access to transportation options.
Queries Handled by Princess Cruise Rochester NY Port
At Princess Cruise Rochester NY Port, passengers can receive assistance with a variety of inquiries to ensure a smooth and enjoyable travel experience. Here are some of the key queries handled at the terminal:
Rochester NY Port Check-in and Boarding Procedures
Embarking on a Princess Cruise from Rochester NY Port is a seamless process designed for efficiency and convenience. Here’s what you need to know:
- Guidance on documentation
- security checks
- boarding times
Rochester NY Terminal Luggage Assistance
Passengers traveling through Rochester NY Port can take advantage of various luggage assistance services to ensure a smooth and hassle-free experience. Here’s what you need to know:
- Help with baggage drop-off
- Retrieval
- Lost and Found services
Special Accommodations at Rochester NY Port
Port Rochester NY is committed to providing accessible services for passengers with disabilities and special needs. Here’s what you can expect:
- Support for Passengers with Disabilities
- Medical needs
- Special Requests
Cruise Itineraries & Departures
Planning your next cruise adventure? Here’s where you can find the latest cruise itineraries and departure schedules:
- Information on upcoming sailings
- Schedules
- Embarkation details
Port Facilities & Parking
Port Rochester NY offers a range of facilities and parking options to ensure a smooth experience for cruise passengers. Here’s what you need to know:
- Directions for parking
- Transportation options
- Amenities available at the terminal
Customer Support & Contact Information
For assistance with Princess Cruise Rochester NY Port, passengers can reach out through the following channels:
- Assistance with general inquiries
- How to reach Princess Cruises customer service
Facilities at Princess Cruise Terminal in Rochester NY
Rochester NY Terminal 2 offers a range of amenities for a hassle-free experience:
- Efficient Rochester NY check-in counters for quick boarding
- Comfortable seating areas while waiting at Rochester NY Terminal
- Rochester NY Port Luggage assistance & porters for easy handling
- Restrooms & refreshment options
- Parking garages nearby for those driving to the Rochester NY Port
- Taxi & rideshare pickup zones for easy transfers
Contacting Princess Cruise Rochester NY Port
Need assistance before or after your cruise? Here’s how to reach Princess Cruises:
Contact Method | Details | Best For | Availability |
---|---|---|---|
General Customer Service | 1-800-PRINCESS (1-800-774-6237) | Booking, itinerary changes, general questions | 24/7 |
Port Rochester NY Information Line | 1 585 546 7020 | Terminal directions, parking, port operations | Mon-Sun, 8 AM–5 PM (EST) |
Princess Cruises Guest Services (Onboard) | Dial “7000” from stateroom phone | Issues during the cruise (while sailing) | 24/7 onboard |
Emergency Travel Assistance | 1-800-545-0008 (Princess Travel Support) | Last-minute cancellations, medical emergencies | 24/7 |
Email Support | customerrelations@princesscruises.com | Post-cruise feedback, complaints | Response within 3-5 business days |
Live Chat | Princess Cruises Contact Page | Quick questions, booking assistance | Mon-Fri, 8 AM–8 PM (EST) |
Port Agent (Rochester NY Terminal 2) | 1 585 546 7020 (Port Rochester NY) | Lost luggage, missed boarding | During operating hours |
Social Media | Facebook / Twitter | Public inquiries, promotions | Mon-Fri, 9 AM–6 PM (EST) |
Mailing Address (Corporate Office) | Princess Cruises 24305 Town Center Drive Santa Clarita, CA 91355 | Formal complaints, legal inquiries | Business days only |
Conclusion
Princess Cruise Rochester NY Port is the perfect starting point for your next adventure. With top-tier facilities, efficient services, and a prime location, passengers can expect a seamless and enjoyable experience from arrival to departure. Whether you’re setting sail or returning home, Princess Cruise Rochester NY terminal ensures that your journey is as smooth as the ocean breeze.
FAQs on Princess Cruise Rochester NY Port
Where is the Princess Cruise Rochester NY Port located?
What terminal does Princess Cruises use in Rochester NY?
How can I contact Princess Cruise Rochester NY Port by phone?
What time should I arrive for my Princess Cruise Rochester NY Port departure?
Which terminal handles Princess Cruise Rochester NY arrivals?
Is there parking near the Princess Cruise Terminal in Rochester NY?
How do I get to the Princess Cruise Rochester NY Port from the airport?
Taxis/Uber (20 mins, $25–$35)
Princess Cruises transfers (book in advance)
Can I get wheelchair assistance at the Princess Cruise Rochester NY Port?
Princess Cruise Other Locations