Planning a cruise vacation from Playa del Carmen? The Princess Cruise Playa del Carmen Port is your gateway to unforgettable voyages to the Caribbean, Panama Canal, and beyond. Whether you’re looking for the Princess Cruise Terminal in Playa del Carmen, departure schedules, or contact details, this page covers everything you need for a smooth sailing experience.

Table of Contents
How to Contact Princess Cruise Playa del Carmen Port?
If you’re looking for cruise terminals in Playa del Carmen? So, Port Playa del Carmen is one of the busiest cruise ports in the world, offering modern facilities and easy access to downtown Playa del Carmen.
Category | Details |
---|---|
Port Name | Port Playa del Carmen (Terminal 2 – Princess Cruises) |
Playa del Carmen Port Official Address | Marina Puerto Maya, 77710 |
Princess Cruise Playa del Carmen Terminal Number | Terminal 2 |
Princess Cruise Playa del Carmen Port Phone Number | General Support: 1-800-PRINCESS (1-800-774-6237) Port Playa del Carmen Info: 52 984-206-3710 |
Playa del Carmen Port Departures (Common Itineraries) | Caribbean Cruises Panama Canal Journeys Extended Voyages |
Port Playa del Carmen Arrivals Terminal | Terminal 2 (Same as departure) |
Check-In Time | Typically 3-4 hours before departure (Check booking for exact time) |
Playa del Carmen Port Parking Options | Port Playa del Carmen Garages (Near Terminal 2) Off-site parking with shuttles |
Nearby Airport at Playa del Carmen Port | Playa del Carmen International Airport – 8 miles away |
Princess Cruise Playa del Carmen Terminal Transportation | Taxis & Rideshares (Uber/Lyft) Cruise Line Transfers Public Transit (Metromover/Metrobus) |
Playa del Carmen Terminal Facilities | Fast check-in counters Seating areas Restrooms Luggage assistance Security screening |
Accessibility Services | Wheelchair assistance, priority boarding (Notify in advance) |
Playa del Carmen Terminal Nearby Hotels | InterContinental Playa del Carmen Hyatt Regency Playa del Carmen Holiday Inn Port of Playa del Carmen |
Playa del Carmen Port Boarding Requirements | Boarding Pass Passport/ID Health documents (if applicable) |
Princess Cruise Playa del Carmen Port Address & Terminal
The Princess Cruise Playa del Carmen Port operates from Terminal 2 at Port Playa del Carmen, one of the busiest and most modern cruise ports in the world.
Marina Puerto Maya, 77710
View All: Princess Cruise Ports
Terminal 2 is designed for efficiency and comfort, offering streamlined check-in, spacious waiting areas, and quick boarding processes.
Princess Cruise Playa del Carmen Port Phone Number
For inquiries related to bookings, departures, or general assistance, passengers can contact the Princess Cruise Playa del Carmen Port Phone Number at
- Port Playa del Carmen Main Line: 52 984-206-3710
- Princess Cruises Customer Service: 1-800-PRINCESS (1-800-774-6237)
Princess Cruise Playa del Carmen Port Departures
Princess Cruises offers a variety of itineraries from Playa del Carmen, including:
- Caribbean escapes
- Panama Canal adventures
- Extended world voyages
Princess Cruise departures from Playa del Carmen Port are scheduled throughout the year, offering travelers a variety of itineraries to explore the Caribbean and beyond.
Princess Cruise Playa del Carmen Arrivals Terminal
Princess Cruise ships arriving at Playa del Carmen Port dock at Terminal 2, which are designed to provide passengers with a smooth disembarkation experience. These terminals offer efficient customs processing, baggage claim services, and easy access to transportation options.
Queries Handled by Princess Cruise Playa del Carmen Port
At Princess Cruise Playa del Carmen Port, passengers can receive assistance with a variety of inquiries to ensure a smooth and enjoyable travel experience. Here are some of the key queries handled at the terminal:
Playa del Carmen Port Check-in and Boarding Procedures
Embarking on a Princess Cruise from Playa del Carmen Port is a seamless process designed for efficiency and convenience. Here’s what you need to know:
- Guidance on documentation
- security checks
- boarding times
Playa del Carmen Terminal Luggage Assistance
Passengers traveling through Playa del Carmen Port can take advantage of various luggage assistance services to ensure a smooth and hassle-free experience. Here’s what you need to know:
- Help with baggage drop-off
- Retrieval
- Lost and Found services
Special Accommodations at Playa del Carmen Port
Port Playa del Carmen is committed to providing accessible services for passengers with disabilities and special needs. Here’s what you can expect:
- Support for Passengers with Disabilities
- Medical needs
- Special Requests
Cruise Itineraries & Departures
Planning your next cruise adventure? Here’s where you can find the latest cruise itineraries and departure schedules:
- Information on upcoming sailings
- Schedules
- Embarkation details
Port Facilities & Parking
Port Playa del Carmen offers a range of facilities and parking options to ensure a smooth experience for cruise passengers. Here’s what you need to know:
- Directions for parking
- Transportation options
- Amenities available at the terminal
Customer Support & Contact Information
For assistance with Princess Cruise Playa del Carmen Port, passengers can reach out through the following channels:
- Assistance with general inquiries
- How to reach Princess Cruises customer service
Facilities at Princess Cruise Terminal in Playa del Carmen
Playa del Carmen Terminal 2 offers a range of amenities for a hassle-free experience:
- Efficient Playa del Carmen check-in counters for quick boarding
- Comfortable seating areas while waiting at Playa del Carmen Terminal
- Playa del Carmen Port Luggage assistance & porters for easy handling
- Restrooms & refreshment options
- Parking garages nearby for those driving to the Playa del Carmen Port
- Taxi & rideshare pickup zones for easy transfers
Contacting Princess Cruise Playa del Carmen Port
Need assistance before or after your cruise? Here’s how to reach Princess Cruises:
Contact Method | Details | Best For | Availability |
---|---|---|---|
General Customer Service | 1-800-PRINCESS (1-800-774-6237) | Booking, itinerary changes, general questions | 24/7 |
Port Playa del Carmen Information Line | 52 984-206-3710 | Terminal directions, parking, port operations | Mon-Sun, 8 AM–5 PM (EST) |
Princess Cruises Guest Services (Onboard) | Dial “7000” from stateroom phone | Issues during the cruise (while sailing) | 24/7 onboard |
Emergency Travel Assistance | 1-800-545-0008 (Princess Travel Support) | Last-minute cancellations, medical emergencies | 24/7 |
Email Support | customerrelations@princesscruises.com | Post-cruise feedback, complaints | Response within 3-5 business days |
Live Chat | Princess Cruises Contact Page | Quick questions, booking assistance | Mon-Fri, 8 AM–8 PM (EST) |
Port Agent (Playa del Carmen Terminal 2) | 52 984-206-3710 (Port Playa del Carmen) | Lost luggage, missed boarding | During operating hours |
Social Media | Facebook / Twitter | Public inquiries, promotions | Mon-Fri, 9 AM–6 PM (EST) |
Mailing Address (Corporate Office) | Princess Cruises 24305 Town Center Drive Santa Clarita, CA 91355 | Formal complaints, legal inquiries | Business days only |
Conclusion
Princess Cruise Playa del Carmen Port is the perfect starting point for your next adventure. With top-tier facilities, efficient services, and a prime location, passengers can expect a seamless and enjoyable experience from arrival to departure. Whether you’re setting sail or returning home, Princess Cruise Playa del Carmen terminal ensures that your journey is as smooth as the ocean breeze.
FAQs on Princess Cruise Playa del Carmen Port
Where is the Princess Cruise Playa del Carmen Port located?
What terminal does Princess Cruises use in Playa del Carmen?
How can I contact Princess Cruise Playa del Carmen Port by phone?
What time should I arrive for my Princess Cruise Playa del Carmen Port departure?
Which terminal handles Princess Cruise Playa del Carmen arrivals?
Is there parking near the Princess Cruise Terminal in Playa del Carmen?
How do I get to the Princess Cruise Playa del Carmen Port from the airport?
Taxis/Uber (20 mins, $25–$35)
Princess Cruises transfers (book in advance)
Can I get wheelchair assistance at the Princess Cruise Playa del Carmen Port?
Princess Cruise Other Locations