+1-877-777-6741Planning a cruise vacation from Hilo? The Princess Cruise Hilo Port is your gateway to unforgettable voyages to the Caribbean, Panama Canal, and beyond. Whether you’re looking for the Princess Cruise Terminal in Hilo, departure schedules, or contact details, this page covers everything you need for a smooth sailing experience.
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How to Contact Princess Cruise Hilo Port?
If you’re looking for cruise terminals in Hilo? So, Port Hilo is one of the busiest cruise ports in the world, offering modern facilities and easy access to downtown Hilo.
| Category | Details |
|---|---|
| Port Name | Port Hilo (Terminal 2 – Princess Cruises) |
| Hilo Port Official Address | Port of Hilo, HI 96720, USA |
| Princess Cruise Hilo Terminal Number | Terminal 2 |
| Princess Cruise Hilo Port Phone Number | General Support: 1-800-PRINCESS (1-800-774-6237) Port Hilo Info: 1 808-935-0931 |
| Hilo Port Departures (Common Itineraries) | Caribbean Cruises Panama Canal Journeys Extended Voyages |
| Port Hilo Arrivals Terminal | Terminal 2 (Same as departure) |
| Check-In Time | Typically 3-4 hours before departure (Check booking for exact time) |
| Hilo Port Parking Options | Port Hilo Garages (Near Terminal 2) Off-site parking with shuttles |
| Nearby Airport at Hilo Port | Hilo International Airport – 8 miles away |
| Princess Cruise Hilo Terminal Transportation | Taxis & Rideshares (Uber/Lyft) Cruise Line Transfers Public Transit (Metromover/Metrobus) |
| Hilo Terminal Facilities | Fast check-in counters Seating areas Restrooms Luggage assistance Security screening |
| Accessibility Services | Wheelchair assistance, priority boarding (Notify in advance) |
| Hilo Terminal Nearby Hotels | InterContinental Hilo Hyatt Regency Hilo Holiday Inn Port of Hilo |
| Hilo Port Boarding Requirements | Boarding Pass Passport/ID Health documents (if applicable) |
Princess Cruise Hilo Port Address & Terminal
The Princess Cruise Hilo Port operates from Terminal 2 at Port Hilo, one of the busiest and most modern cruise ports in the world.
Port of Hilo, HI 96720, USA
View All: Princess Cruise Ports
Terminal 2 is designed for efficiency and comfort, offering streamlined check-in, spacious waiting areas, and quick boarding processes.
Princess Cruise Hilo Port Phone Number
For inquiries related to bookings, departures, or general assistance, passengers can contact the Princess Cruise Hilo Port Phone Number at
- Port Hilo Main Line: 1 808-935-0931
- Princess Cruises Customer Service: 1-800-PRINCESS (1-800-774-6237)
Princess Cruise Hilo Port Departures
Princess Cruises offers a variety of itineraries from Hilo, including:
- Caribbean escapes
- Panama Canal adventures
- Extended world voyages
Princess Cruise departures from Hilo Port are scheduled throughout the year, offering travelers a variety of itineraries to explore the Caribbean and beyond.
Princess Cruise Hilo Arrivals Terminal
Princess Cruise ships arriving at Hilo Port dock at Terminal 2, which are designed to provide passengers with a smooth disembarkation experience. These terminals offer efficient customs processing, baggage claim services, and easy access to transportation options.
Queries Handled by Princess Cruise Hilo Port
At Princess Cruise Hilo Port, passengers can receive assistance with a variety of inquiries to ensure a smooth and enjoyable travel experience. Here are some of the key queries handled at the terminal:
Hilo Port Check-in and Boarding Procedures
Embarking on a Princess Cruise from Hilo Port is a seamless process designed for efficiency and convenience. Here’s what you need to know:
- Guidance on documentation
- security checks
- boarding times
Hilo Terminal Luggage Assistance
Passengers traveling through Hilo Port can take advantage of various luggage assistance services to ensure a smooth and hassle-free experience. Here’s what you need to know:
- Help with baggage drop-off
- Retrieval
- Lost and Found services
Special Accommodations at Hilo Port
Port Hilo is committed to providing accessible services for passengers with disabilities and special needs. Here’s what you can expect:
- Support for Passengers with Disabilities
- Medical needs
- Special Requests
Cruise Itineraries & Departures
Planning your next cruise adventure? Here’s where you can find the latest cruise itineraries and departure schedules:
- Information on upcoming sailings
- Schedules
- Embarkation details
Port Facilities & Parking
Port Hilo offers a range of facilities and parking options to ensure a smooth experience for cruise passengers. Here’s what you need to know:
- Directions for parking
- Transportation options
- Amenities available at the terminal
Customer Support & Contact Information
For assistance with Princess Cruise Hilo Port, passengers can reach out through the following channels:
- Assistance with general inquiries
- How to reach Princess Cruises customer service
Facilities at Princess Cruise Terminal in Hilo
Hilo Terminal 2 offers a range of amenities for a hassle-free experience:
- Efficient Hilo check-in counters for quick boarding
- Comfortable seating areas while waiting at Hilo Terminal
- Hilo Port Luggage assistance & porters for easy handling
- Restrooms & refreshment options
- Parking garages nearby for those driving to the Hilo Port
- Taxi & rideshare pickup zones for easy transfers
Contacting Princess Cruise Hilo Port
Need assistance before or after your cruise? Here’s how to reach Princess Cruises:
| Contact Method | Details | Best For | Availability |
|---|---|---|---|
| General Customer Service | 1-800-PRINCESS (1-800-774-6237) | Booking, itinerary changes, general questions | 24/7 |
| Port Hilo Information Line | 1 808-935-0931 | Terminal directions, parking, port operations | Mon-Sun, 8 AM–5 PM (EST) |
| Princess Cruises Guest Services (Onboard) | Dial “7000” from stateroom phone | Issues during the cruise (while sailing) | 24/7 onboard |
| Emergency Travel Assistance | 1-800-545-0008 (Princess Travel Support) | Last-minute cancellations, medical emergencies | 24/7 |
| Email Support | customerrelations@princesscruises.com | Post-cruise feedback, complaints | Response within 3-5 business days |
| Live Chat | Princess Cruises Contact Page | Quick questions, booking assistance | Mon-Fri, 8 AM–8 PM (EST) |
| Port Agent (Hilo Terminal 2) | 1 808-935-0931 (Port Hilo) | Lost luggage, missed boarding | During operating hours |
| Social Media | Facebook / Twitter | Public inquiries, promotions | Mon-Fri, 9 AM–6 PM (EST) |
| Mailing Address (Corporate Office) | Princess Cruises 24305 Town Center Drive Santa Clarita, CA 91355 | Formal complaints, legal inquiries | Business days only |
Conclusion
Princess Cruise Hilo Port is the perfect starting point for your next adventure. With top-tier facilities, efficient services, and a prime location, passengers can expect a seamless and enjoyable experience from arrival to departure. Whether you’re setting sail or returning home, Princess Cruise Hilo terminal ensures that your journey is as smooth as the ocean breeze.
FAQs on Princess Cruise Hilo Port
Where is the Princess Cruise Hilo Port located?
What terminal does Princess Cruises use in Hilo?
How can I contact Princess Cruise Hilo Port by phone?
What time should I arrive for my Princess Cruise Hilo Port departure?
Which terminal handles Princess Cruise Hilo arrivals?
Is there parking near the Princess Cruise Terminal in Hilo?
How do I get to the Princess Cruise Hilo Port from the airport?
Taxis/Uber (20 mins, $25–$35)
Princess Cruises transfers (book in advance)
Can I get wheelchair assistance at the Princess Cruise Hilo Port?
Princess Cruise Other Locations