Planning a cruise vacation from Cozumel? The Princess Cruise Cozumel Port is your gateway to unforgettable voyages to the Caribbean, Panama Canal, and beyond. Whether you’re looking for the Princess Cruise Terminal in Cozumel, departure schedules, or contact details, this page covers everything you need for a smooth sailing experience.
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How to Contact Princess Cruise Cozumel Port?
If you’re looking for cruise terminals in Cozumel? So, Port Cozumel is one of the busiest cruise ports in the world, offering modern facilities and easy access to downtown Cozumel.
| Category | Details |
|---|---|
| Port Name | Port Cozumel (Terminal 2 – Princess Cruises) |
| Cozumel Port Official Address | Puerta Maya, Cozumel 77600, Mexico |
| Princess Cruise Cozumel Terminal Number | Terminal 2 |
| Princess Cruise Cozumel Port Phone Number | General Support: 1-800-PRINCESS (1-800-774-6237) Port Cozumel Info: 52 987-872-9200 |
| Cozumel Port Departures (Common Itineraries) | Caribbean Cruises Panama Canal Journeys Extended Voyages |
| Port Cozumel Arrivals Terminal | Terminal 2 (Same as departure) |
| Check-In Time | Typically 3-4 hours before departure (Check booking for exact time) |
| Cozumel Port Parking Options | Port Cozumel Garages (Near Terminal 2) Off-site parking with shuttles |
| Nearby Airport at Cozumel Port | Cozumel International Airport – 8 miles away |
| Princess Cruise Cozumel Terminal Transportation | Taxis & Rideshares (Uber/Lyft) Cruise Line Transfers Public Transit (Metromover/Metrobus) |
| Cozumel Terminal Facilities | Fast check-in counters Seating areas Restrooms Luggage assistance Security screening |
| Accessibility Services | Wheelchair assistance, priority boarding (Notify in advance) |
| Cozumel Terminal Nearby Hotels | InterContinental Cozumel Hyatt Regency Cozumel Holiday Inn Port of Cozumel |
| Cozumel Port Boarding Requirements | Boarding Pass Passport/ID Health documents (if applicable) |
Princess Cruise Cozumel Port Address & Terminal
The Princess Cruise Cozumel Port operates from Terminal 2 at Port Cozumel, one of the busiest and most modern cruise ports in the world.
Puerta Maya, Cozumel 77600, Mexico
View All: Princess Cruise Ports
Terminal 2 is designed for efficiency and comfort, offering streamlined check-in, spacious waiting areas, and quick boarding processes.
Princess Cruise Cozumel Port Phone Number
For inquiries related to bookings, departures, or general assistance, passengers can contact the Princess Cruise Cozumel Port Phone Number at
- Port Cozumel Main Line: 52 987-872-9200
- Princess Cruises Customer Service: 1-800-PRINCESS (1-800-774-6237)
Princess Cruise Cozumel Port Departures
Princess Cruises offers a variety of itineraries from Cozumel, including:
- Caribbean escapes
- Panama Canal adventures
- Extended world voyages
Princess Cruise departures from Cozumel Port are scheduled throughout the year, offering travelers a variety of itineraries to explore the Caribbean and beyond.
Princess Cruise Cozumel Arrivals Terminal
Princess Cruise ships arriving at Cozumel Port dock at Terminal 2, which are designed to provide passengers with a smooth disembarkation experience. These terminals offer efficient customs processing, baggage claim services, and easy access to transportation options.
Queries Handled by Princess Cruise Cozumel Port
At Princess Cruise Cozumel Port, passengers can receive assistance with a variety of inquiries to ensure a smooth and enjoyable travel experience. Here are some of the key queries handled at the terminal:
Cozumel Port Check-in and Boarding Procedures
Embarking on a Princess Cruise from Cozumel Port is a seamless process designed for efficiency and convenience. Here’s what you need to know:
- Guidance on documentation
- security checks
- boarding times
Cozumel Terminal Luggage Assistance
Passengers traveling through Cozumel Port can take advantage of various luggage assistance services to ensure a smooth and hassle-free experience. Here’s what you need to know:
- Help with baggage drop-off
- Retrieval
- Lost and Found services
Special Accommodations at Cozumel Port
Port Cozumel is committed to providing accessible services for passengers with disabilities and special needs. Here’s what you can expect:
- Support for Passengers with Disabilities
- Medical needs
- Special Requests
Cruise Itineraries & Departures
Planning your next cruise adventure? Here’s where you can find the latest cruise itineraries and departure schedules:
- Information on upcoming sailings
- Schedules
- Embarkation details
Port Facilities & Parking
Port Cozumel offers a range of facilities and parking options to ensure a smooth experience for cruise passengers. Here’s what you need to know:
- Directions for parking
- Transportation options
- Amenities available at the terminal
Customer Support & Contact Information
For assistance with Princess Cruise Cozumel Port, passengers can reach out through the following channels:
- Assistance with general inquiries
- How to reach Princess Cruises customer service
Facilities at Princess Cruise Terminal in Cozumel
Cozumel Terminal 2 offers a range of amenities for a hassle-free experience:
- Efficient Cozumel check-in counters for quick boarding
- Comfortable seating areas while waiting at Cozumel Terminal
- Cozumel Port Luggage assistance & porters for easy handling
- Restrooms & refreshment options
- Parking garages nearby for those driving to the Cozumel Port
- Taxi & rideshare pickup zones for easy transfers
Contacting Princess Cruise Cozumel Port
Need assistance before or after your cruise? Here’s how to reach Princess Cruises:
| Contact Method | Details | Best For | Availability |
|---|---|---|---|
| General Customer Service | 1-800-PRINCESS (1-800-774-6237) | Booking, itinerary changes, general questions | 24/7 |
| Port Cozumel Information Line | 52 987-872-9200 | Terminal directions, parking, port operations | Mon-Sun, 8 AM–5 PM (EST) |
| Princess Cruises Guest Services (Onboard) | Dial “7000” from stateroom phone | Issues during the cruise (while sailing) | 24/7 onboard |
| Emergency Travel Assistance | 1-800-545-0008 (Princess Travel Support) | Last-minute cancellations, medical emergencies | 24/7 |
| Email Support | customerrelations@princesscruises.com | Post-cruise feedback, complaints | Response within 3-5 business days |
| Live Chat | Princess Cruises Contact Page | Quick questions, booking assistance | Mon-Fri, 8 AM–8 PM (EST) |
| Port Agent (Cozumel Terminal 2) | 52 987-872-9200 (Port Cozumel) | Lost luggage, missed boarding | During operating hours |
| Social Media | Facebook / Twitter | Public inquiries, promotions | Mon-Fri, 9 AM–6 PM (EST) |
| Mailing Address (Corporate Office) | Princess Cruises 24305 Town Center Drive Santa Clarita, CA 91355 | Formal complaints, legal inquiries | Business days only |
Conclusion
Princess Cruise Cozumel Port is the perfect starting point for your next adventure. With top-tier facilities, efficient services, and a prime location, passengers can expect a seamless and enjoyable experience from arrival to departure. Whether you’re setting sail or returning home, Princess Cruise Cozumel terminal ensures that your journey is as smooth as the ocean breeze.
FAQs on Princess Cruise Cozumel Port
Where is the Princess Cruise Cozumel Port located?
What terminal does Princess Cruises use in Cozumel?
How can I contact Princess Cruise Cozumel Port by phone?
What time should I arrive for my Princess Cruise Cozumel Port departure?
Which terminal handles Princess Cruise Cozumel arrivals?
Is there parking near the Princess Cruise Terminal in Cozumel?
How do I get to the Princess Cruise Cozumel Port from the airport?
Taxis/Uber (20 mins, $25–$35)
Princess Cruises transfers (book in advance)
Can I get wheelchair assistance at the Princess Cruise Cozumel Port?
Princess Cruise Other Locations
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