Oceania Cruise Surabaya Port

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Booking, Cancellation, Refund & Date Change

Planning a cruise with Oceania Cruise from Surabaya? Whether you’re embarking on a luxurious voyage or welcoming loved ones back from their journey, this page covers everything you need to know about the Oceania Cruise Surabaya Port, including terminal details, contact information, departures, arrivals, and more.

Oceania Cruise Surabaya Port, Oceania Cruise Surabaya Port Address, Oceania Cruise Terminal in Surabaya, Oceania Cruise Surabaya Port Departures

Detailed About the Oceania Cruise Port in Surabaya

Oceania Cruise operates from Cruise Terminal J at Port Surabaya, which is known for its stunning views. Port Surabaya itself is a major cruise hub, offering easy access and helpful attendants.

CategoryDetails
TerminalTerminal J at Port Surabaya
Oceania Cruise Surabaya Port AddressTanjung Perak Port, Surabaya
Oceania Cruise Surabaya Port Phone NumberPortSurabaya Main Line: 62 31 329 1111
Oceania Cruise Customer Service: 1-855-OCEANIA (1-855-623-2642)
Surabaya Port Departures (Check-in)Starts around 11:00 AM (varies by sailing)
Early arrival recommended (2-3 hours before departure)
Arrivals (Disembarkation)Typically 7:00 AM – 10:00 AM
Luggage pickup & customs clearance available

Oceania Cruise Surabaya Port Address

Oceania Cruise operates from Terminal J at PortSurabaya, one of the busiest and most modern cruise ports in the world.

Tanjung Perak Port, Surabaya

The terminal offers a seamless embarkation and disembarkation process, ensuring a stress-free start and end to your cruise vacation.

Visit All Ports: Oceania Cruise

Oceania Cruise Surabaya Port Phone Number

For general inquiries, assistance, or emergencies, you can contact:

  • PortSurabaya Main Line: 62 31 329 1111
  • Oceania Cruise Customer Service: 1-855-OCEANIA (1-855-623-2642)

Oceania Cruise Surabaya Port Departures

If you’re setting sail from Surabaya, here’s what you need to know:

  • Check-in Time: Surabaya Port begins around 11:00 AM, but check your cruise documents for exact timing.
  • Boarding Process: Have your passport, boarding pass, and any required health forms ready.
  • Parking: Secure parking is available at PortSurabaya garages, with rates around $22 per day.

Pro Tip: Arrive at least 2-3 hours before departure to allow time for security and check-in.

Oceania Cruise Surabaya Arrivals Terminal

Returning passengers will disembark at Terminal J. The process is well-organized, with customs clearance and luggage pickup streamlined for efficiency.

  • Disembarkation Times: Surabaya Port Usually between 7:00 AM – 10:00 AM, depending on the ship’s arrival.
  • Transportation Options: Taxis, ride-sharing (Uber/Lyft), and Surabaya Port shuttle services are readily available.

How to Contact Oceania Cruise Surabaya Port?

For specific questions about your cruise, you can reach out via:

ContactDetails
Oceania Cruise HeadquartersSurabaya, Florida, United States
Oceania Cruise Phone00 852 2165 6010
Oceania Cruise Emailflast@oceaniacruises.com
Oceania Cruise Official Websitehttps://www.oceaniacruises.com/

Queries Handled by Customer Support of Oceania Cruise Surabaya Port

The Oceania Cruise customer support at the Surabaya Port handles a variety of queries, including:

Booking Modifications at Surabaya Port

You can modify your Oceania Cruise booking at Oceania Cruise Surabaya Port, which vary depending on the type of change and how close you are to your departure date. Here are some common modifications:

  • Stateroom Changes
  • Passenger Information Updates
  • Air & Hotel Adjustments
  • Dining & Excursions
  • Cancellation & Refunds
Luggage & Boarding Inquiries at Surabaya Terminal

Oceania Cruise has specific policies for luggage handling and boarding procedures at the Port of Surabaya.

Special Assistance Requests at Surabaya Port

Oceania Cruise provides special assistance services for guests who require additional support during their cruise experience. Here’s what they offer:

  • Wheelchair Accessibility
  • Accessible Staterooms
  • Medical Equipment Support
  • Dietary Accommodations
  • Priority Boarding & Debarkation
  • Service Animals
Surabaya Port Parking

The Port of Surabaya, also known as PortSurabaya, just across the bridge from downtown Surabaya. Here’s how you can get there and where to park:

PortSurabaya Official ParkingRate: $25 per day
Garages: Located near each cruise terminal
Oversized Vehicles: Special rates apply
Security: 24/7 surveillance
Safe Cruise ParkingRate: Lower-cost alternative with free shuttle service
Cruise Parking SurabayaRate: Affordable rates, gated facility

Facilities at Oceania Cruise Terminal in Surabaya

Terminal J offers a comfortable and efficient experience with:

  • Priority check-in for suite guests & loyalty members
  • Surabaya Terminal Luggage drop-off & porter services
  • Security screening & customs clearance at Surabaya Terminal
  • Complimentary Wi-Fi (limited)
  • Surabaya Terminal Restrooms & seating areas
Detailed About the Oceania Cruise

Oceania Cruise is a luxury cruise line known for its elegant ships, gourmet dining, and immersive travel experiences. It offers voyages to destinations across the globe, including the Caribbean, Europe, Asia, and South America.

CategoryDetails
FleetMarina, Riviera, Sirena, Nautica, Insignia, Vista (newest)
Ship Sizes684-1,250 guests (intimate luxury)
Destinations100+ countries, 400+ ports (Mediterranean, Caribbean, Alaska, Asia, World Cruises)
Dining– 4+ gourmet restaurants per ship
– Jacques Pépin culinary program
– 24-hour room service
BeveragesComplimentary soft drinks, specialty coffees
Premium beverage packages available
EntertainmentLive music, cabaret shows, casino, enrichment lectures
Cabins– Veranda, Oceanview, Inside, Suites
– All with luxury bedding & amenities
Pools/SpasPool decks, Canyon Ranch Spa, fitness centers
Dress CodeCountry club casual (no formal nights)
Gratuities$16-$23 per person/day (suite guests higher)
Wi-FiBasic included, premium upgrades available
Loyalty ProgramOceania Club (4 tiers with perks)
Booking Policies– Deposit: 25% of fare
– Final payment due 90-120 days pre-cruise
Cancellation75-15 days pre-cruise: 25%-100% penalty
Special NeedsWheelchair-accessible cabins, dietary accommodations
Contact1-855-OCEANIA (623-2642)
OceaniaCruises.com
Conclusion

Oceania Cruise’ port at Cruise Terminal J, Port Surabaya offers a well-rated experience with scenic views and a vibrant onboard atmosphere. With positive feedback on its Grand Dining Room and Marina, it’s a solid option for travelers looking for a premium cruise experience. If you’re planning to sail from Surabaya, Oceania Cruise delivers a mix of elegance and adventure.

FAQs on Oceania Cruise Surabaya Port

Where is the Oceania Cruise Terminal in Surabaya located?
Oceania ships dock at Terminal J in PortSurabaya (Tanjung Perak Port, Surabaya).
What is the Oceania Cruise Surabaya Port phone number?
PortSurabaya General Info: 62 31 329 1111
Oceania Customer Service: 1-855-623-2642 (1-855-OCEANIA)
What time are Oceania Cruise Surabaya Port departures?
Boarding typically begins at 11:00 AM, but check your e-ticket for exact departure times. Arrive 2-3 hours early for check-in and security.
Which terminal handles Oceania Cruise Surabaya arrivals?
Disembarkation occurs at Terminal J. Guests usually exit between 7:00 AM–10:00 AM after customs clearance.
How do I contact Oceania Cruise about Surabaya Port logistics?
For port-specific questions (parking, directions), call PortSurabaya at 62 31 329 1111.
Is there parking at the Oceania Cruise Terminal in Surabaya?
Yes! PortSurabaya garages charge $22/day (credit cards only). Terminal J has nearby covered parking.
Can I walk from Surabaya Airport to the Oceania Cruise Port?
No—it’s a 15-minute drive (8 miles). Use taxis, Uber/Lyft, or shuttle services.
What hotels are near Oceania Cruise Surabaya Port?
InterContinental Surabaya (5-minute drive)
Holiday Inn Port of Surabaya (walkable)
Hyatt Regency Surabaya (10 minutes away)
Does Oceania offer transfers from Surabaya Airport to the port?
Yes! Book airport-to-port transfers through Oceania or arrange private transport.

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