Planning a cruise with Oceania Cruise from Hilo? Whether you’re embarking on a luxurious voyage or welcoming loved ones back from their journey, this page covers everything you need to know about the Oceania Cruise Hilo Port, including terminal details, contact information, departures, arrivals, and more.

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Detailed About the Oceania Cruise Port in Hilo
Oceania Cruise operates from Cruise Terminal J at Port Hilo, which is known for its stunning views. Port Hilo itself is a major cruise hub, offering easy access and helpful attendants.
Category | Details |
---|---|
Terminal | Terminal J at Port Hilo |
Oceania Cruise Hilo Port Address | Port of Hilo, HI 96720, USA |
Oceania Cruise Hilo Port Phone Number | PortHilo Main Line: 1 808-935-0931 Oceania Cruise Customer Service: 1-855-OCEANIA (1-855-623-2642) |
Hilo Port Departures (Check-in) | Starts around 11:00 AM (varies by sailing) Early arrival recommended (2-3 hours before departure) |
Arrivals (Disembarkation) | Typically 7:00 AM – 10:00 AM Luggage pickup & customs clearance available |
Oceania Cruise Hilo Port Address
Oceania Cruise operates from Terminal J at PortHilo, one of the busiest and most modern cruise ports in the world.
Port of Hilo, HI 96720, USA
The terminal offers a seamless embarkation and disembarkation process, ensuring a stress-free start and end to your cruise vacation.
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Oceania Cruise Hilo Port Phone Number
For general inquiries, assistance, or emergencies, you can contact:
- PortHilo Main Line: 1 808-935-0931
- Oceania Cruise Customer Service: 1-855-OCEANIA (1-855-623-2642)
Oceania Cruise Hilo Port Departures
If you’re setting sail from Hilo, here’s what you need to know:
- Check-in Time: Hilo Port begins around 11:00 AM, but check your cruise documents for exact timing.
- Boarding Process: Have your passport, boarding pass, and any required health forms ready.
- Parking: Secure parking is available at PortHilo garages, with rates around $22 per day.
Pro Tip: Arrive at least 2-3 hours before departure to allow time for security and check-in.
Oceania Cruise Hilo Arrivals Terminal
Returning passengers will disembark at Terminal J. The process is well-organized, with customs clearance and luggage pickup streamlined for efficiency.
- Disembarkation Times: Hilo Port Usually between 7:00 AM – 10:00 AM, depending on the ship’s arrival.
- Transportation Options: Taxis, ride-sharing (Uber/Lyft), and Hilo Port shuttle services are readily available.
How to Contact Oceania Cruise Hilo Port?
For specific questions about your cruise, you can reach out via:
Contact | Details |
---|---|
Oceania Cruise Headquarters | Hilo, Florida, United States |
Oceania Cruise Phone | 00 852 2165 6010 |
Oceania Cruise Email | flast@oceaniacruises.com |
Oceania Cruise Official Website | https://www.oceaniacruises.com/ |
Queries Handled by Customer Support of Oceania Cruise Hilo Port
The Oceania Cruise customer support at the Hilo Port handles a variety of queries, including:
Booking Modifications at Hilo Port
You can modify your Oceania Cruise booking at Oceania Cruise Hilo Port, which vary depending on the type of change and how close you are to your departure date. Here are some common modifications:
- Stateroom Changes
- Passenger Information Updates
- Air & Hotel Adjustments
- Dining & Excursions
- Cancellation & Refunds
Luggage & Boarding Inquiries at Hilo Terminal
Oceania Cruise has specific policies for luggage handling and boarding procedures at the Port of Hilo.
Special Assistance Requests at Hilo Port
Oceania Cruise provides special assistance services for guests who require additional support during their cruise experience. Here’s what they offer:
- Wheelchair Accessibility
- Accessible Staterooms
- Medical Equipment Support
- Dietary Accommodations
- Priority Boarding & Debarkation
- Service Animals
Hilo Port Parking
The Port of Hilo, also known as PortHilo, just across the bridge from downtown Hilo. Here’s how you can get there and where to park:
PortHilo Official Parking | Rate: $25 per day Garages: Located near each cruise terminal Oversized Vehicles: Special rates apply Security: 24/7 surveillance |
Safe Cruise Parking | Rate: Lower-cost alternative with free shuttle service |
Cruise Parking Hilo | Rate: Affordable rates, gated facility |
Facilities at Oceania Cruise Terminal in Hilo
Terminal J offers a comfortable and efficient experience with:
- Priority check-in for suite guests & loyalty members
- Hilo Terminal Luggage drop-off & porter services
- Security screening & customs clearance at Hilo Terminal
- Complimentary Wi-Fi (limited)
- Hilo Terminal Restrooms & seating areas
Detailed About the Oceania Cruise
Oceania Cruise is a luxury cruise line known for its elegant ships, gourmet dining, and immersive travel experiences. It offers voyages to destinations across the globe, including the Caribbean, Europe, Asia, and South America.
Category | Details |
---|---|
Fleet | Marina, Riviera, Sirena, Nautica, Insignia, Vista (newest) |
Ship Sizes | 684-1,250 guests (intimate luxury) |
Destinations | 100+ countries, 400+ ports (Mediterranean, Caribbean, Alaska, Asia, World Cruises) |
Dining | – 4+ gourmet restaurants per ship – Jacques Pépin culinary program – 24-hour room service |
Beverages | Complimentary soft drinks, specialty coffees Premium beverage packages available |
Entertainment | Live music, cabaret shows, casino, enrichment lectures |
Cabins | – Veranda, Oceanview, Inside, Suites – All with luxury bedding & amenities |
Pools/Spas | Pool decks, Canyon Ranch Spa, fitness centers |
Dress Code | Country club casual (no formal nights) |
Gratuities | $16-$23 per person/day (suite guests higher) |
Wi-Fi | Basic included, premium upgrades available |
Loyalty Program | Oceania Club (4 tiers with perks) |
Booking Policies | – Deposit: 25% of fare – Final payment due 90-120 days pre-cruise |
Cancellation | 75-15 days pre-cruise: 25%-100% penalty |
Special Needs | Wheelchair-accessible cabins, dietary accommodations |
Contact | 1-855-OCEANIA (623-2642) OceaniaCruises.com |
Conclusion
Oceania Cruise’ port at Cruise Terminal J, Port Hilo offers a well-rated experience with scenic views and a vibrant onboard atmosphere. With positive feedback on its Grand Dining Room and Marina, it’s a solid option for travelers looking for a premium cruise experience. If you’re planning to sail from Hilo, Oceania Cruise delivers a mix of elegance and adventure.
FAQs on Oceania Cruise Hilo Port
Where is the Oceania Cruise Terminal in Hilo located?
What is the Oceania Cruise Hilo Port phone number?
Oceania Customer Service: 1-855-623-2642 (1-855-OCEANIA)
What time are Oceania Cruise Hilo Port departures?
Which terminal handles Oceania Cruise Hilo arrivals?
How do I contact Oceania Cruise about Hilo Port logistics?
Is there parking at the Oceania Cruise Terminal in Hilo?
Can I walk from Hilo Airport to the Oceania Cruise Port?
What hotels are near Oceania Cruise Hilo Port?
Holiday Inn Port of Hilo (walkable)
Hyatt Regency Hilo (10 minutes away)
Does Oceania offer transfers from Hilo Airport to the port?
Oceania Cruise Other Locations