Planning a cruise from Shimizu with Norwegian Cruise Line (NCL)? The Norwegian Cruise Shimizu Port is one of the busiest and most well-equipped cruise terminals in the world, offering smooth departures and arrivals for thousands of travelers. Whether you’re looking for the Norwegian Cruise Port in Shimizu address, terminal details, or contact information, this page covers everything you need for a hassle-free experience.

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How to Contact Norwegian Cruise Shimizu Port?
For inquiries related to booking, departures, arrivals, and customer support, passengers can contact Norwegian Cruise Shimizu Port at:
Contact Method | Details | Best For |
---|---|---|
Phone Number | 1-866-234-7350 (NCL Main Line) 81 54-354-2111 (Port of Shimizu General) | Booking inquiries Terminal questions Accessibility requests |
Port Address | Terminal B, Port Shimizu Port of Shimizu, Shizuoka, Japan | Directions Pre-cruise parking Rideshare drop-off/pickup |
Email/Online Form | Via NCL’s Contact Page: www.ncl.com/contact-us | Special requests Post-cruise feedback Group bookings |
Accessibility | 1-866-584-9756 (NCL Access Desk) | Wheelchair assistance Priority boarding Terminal mobility accommodations |
Norwegian Cruise Shimizu Port Address
The Port of Shimizu, also known as Port Shimizu, is situated at:
Port of Shimizu, Shizuoka, Japan
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Norwegian Cruise Shimizu Port Phone Number
For Shimizu Port general inquiries, contact Norwegian Cruise Line at:
- Norwegian Cruise Line: 1-866-234-7350 (Toll-free in the US & Canada)
- For port-specific assistance, you can call Port Shimizu at: 81 54-354-2111
Norwegian Cruise Terminal in Shimizu
Norwegian Cruise Line primarily operates from Terminal B (also known as the Norwegian Cruise Terminal) at Port Shimizu. This modern facility is designed for efficiency, ensuring quick check-ins and boarding processes.
Norwegian Cruise Shimizu Port Departures
- Check-in at Shimizu Terminal B usually begins 2-3 hours before departure – arrive early to avoid last-minute stress.
- Arrive early at Port Shimizu to complete security screening and boarding procedures smoothly.
- Ensure travel documents (passport, boarding pass, etc.) are ready before reaching the Shimizu cruise terminal.
Norwegian Cruise Shimizu Arrivals Terminal
After disembarking at Port Shimizu, passengers exit through Terminal B.
- Shimizu cruise terminal customs and baggage claim are conveniently located inside the facility
- Shimizu port transportation options including taxis, rideshares, and shuttles await just outside the terminal
Queries Handled by Norwegian Cruise Shimizu Port
Norwegian Cruise Shimizu Port handles a variety of queries to ensure a smooth experience for travelers. Some of the key inquiries they assist with include:
Booking & Reservations
Planning your getaway from the Norwegian Cruise Shimizu Port? Booking your cruise is simple—visit the official Norwegian Cruise Line (NCL) website or call their customer service at 1-866-234-7350. For those sailing from Port Shimizu Terminal B, ensure your reservation details include the correct departure date and terminal information to avoid confusion. Early bookings often come with perks like cabin upgrades and onboard credits, so secure your spot well in advance for the best deals.
Terminal Information
The Norwegian Cruise Terminal in Shimizu is located at Terminal B, Port of Shimizu state-of-the-art facility designed for smooth embarkation. Arriving passengers should check their cruise documents for terminal assignments, as some sailings may occasionally use adjacent terminals. The terminal features efficient check-in counters, seating areas, and quick access to parking and rideshare services.
Luggage Policies
Before heading to the Norwegian Cruise Shimizu Port, familiarize yourself with NCL’s luggage policies. Each passenger is typically allowed two checked bags (max 50 lbs each) and a carry-on. Prohibited items include weapons, irons, and certain liquids. Tag your bags with the provided cruise luggage tags before arriving at Terminal B to speed up the drop-off process. If you need last-minute luggage assistance, porters are available curbside.
Special Assistance Requests
Travelers requiring special assistance at the Norwegian Cruise Terminal in Shimizu should notify NCL in advance. Wheelchair access, priority boarding, and other accommodations can be arranged by contacting Norwegian’s Access Desk at 1-866-584-9756. The terminal itself is ADA-compliant, with ramps, elevators, and dedicated staff to assist passengers with mobility needs. For specific questions about accessibility at the Norwegian Cruise Shimizu Port, call Port Shimizu directly at 81 54-354-2111.
Facilities at Norwegian Cruise Terminal in Shimizu
The Norwegian Cruise Shimizu terminal offers several amenities to enhance your pre-cruise experience:
- Efficient Shimizu check-in counters – Speedy boarding process to get your vacation started faster
- Comfortable Shimizu terminal seating – Spacious waiting areas with ample seating
- Restrooms & baby-changing stations – Clean, convenient facilities for families
- Shimizu port snack & beverage options – Grab-and-go drinks and light bites before boarding
- Accessibility services in Shimizu terminal – Wheelchair access, elevators, and dedicated assistance
- Shimizu cruise port parking – Secure short-term & long-term parking options steps from Terminal B
Contacting Princess Cruise Shimizu Port
Here is a contact details for Norwegian Cruise Port:
Query Type | Contact Method | Details |
---|---|---|
Shimizu Port General Customer Support | Phone | 800-327-7030 |
Booking & Reservations | Website | Norwegian Cruise Official Site |
Shimizu Port Lost & Found | lostandfound@ncl.com | |
Port Services & Accessibility | Phone | 305-347-4800 (Port Shimizu Assistance) |
Luggage & Baggage Handling | Contact at Terminal | Available at Terminal B & Terminal C |
Shimizu Port Departure & Arrival Inquiries | Live Chat | Available on Norwegian Cruise website |
Final Thoughts
The Norwegian Cruise Shimizu Port is a gateway to adventure, offering state-of-the-art terminals, efficient departures, and top-tier customer service. Whether you’re setting sail for a tropical getaway or returning from an unforgettable journey, this port ensures a seamless and enjoyable experience.
FAQs on Norwegian Cruise Shimizu Port
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