Planning a cruise from Shanghai with Norwegian Cruise Line (NCL)? The Norwegian Cruise Shanghai Port is one of the busiest and most well-equipped cruise terminals in the world, offering smooth departures and arrivals for thousands of travelers. Whether you’re looking for the Norwegian Cruise Port in Shanghai address, terminal details, or contact information, this page covers everything you need for a hassle-free experience.

Table of Contents
How to Contact Norwegian Cruise Shanghai Port?
For inquiries related to booking, departures, arrivals, and customer support, passengers can contact Norwegian Cruise Shanghai Port at:
Contact Method | Details | Best For |
---|---|---|
Phone Number | 1-866-234-7350 (NCL Main Line) 86 21-6537-5118 (Port of Shanghai General) | Booking inquiries Terminal questions Accessibility requests |
Port Address | Terminal B, Port Shanghai Shanghai Port International Cruise Terminal, 200082, China | Directions Pre-cruise parking Rideshare drop-off/pickup |
Email/Online Form | Via NCL’s Contact Page: www.ncl.com/contact-us | Special requests Post-cruise feedback Group bookings |
Accessibility | 1-866-584-9756 (NCL Access Desk) | Wheelchair assistance Priority boarding Terminal mobility accommodations |
Norwegian Cruise Shanghai Port Address
The Port of Shanghai, also known as Port Shanghai, is situated at:
Shanghai Port International Cruise Terminal, 200082, China
View All: Norwegian Cruise Ports
Norwegian Cruise Shanghai Port Phone Number
For Shanghai Port general inquiries, contact Norwegian Cruise Line at:
- Norwegian Cruise Line: 1-866-234-7350 (Toll-free in the US & Canada)
- For port-specific assistance, you can call Port Shanghai at: 86 21-6537-5118
Norwegian Cruise Terminal in Shanghai
Norwegian Cruise Line primarily operates from Terminal B (also known as the Norwegian Cruise Terminal) at Port Shanghai. This modern facility is designed for efficiency, ensuring quick check-ins and boarding processes.
Norwegian Cruise Shanghai Port Departures
- Check-in at Shanghai Terminal B usually begins 2-3 hours before departure – arrive early to avoid last-minute stress.
- Arrive early at Port Shanghai to complete security screening and boarding procedures smoothly.
- Ensure travel documents (passport, boarding pass, etc.) are ready before reaching the Shanghai cruise terminal.
Norwegian Cruise Shanghai Arrivals Terminal
After disembarking at Port Shanghai, passengers exit through Terminal B.
- Shanghai cruise terminal customs and baggage claim are conveniently located inside the facility
- Shanghai port transportation options including taxis, rideshares, and shuttles await just outside the terminal
Queries Handled by Norwegian Cruise Shanghai Port
Norwegian Cruise Shanghai Port handles a variety of queries to ensure a smooth experience for travelers. Some of the key inquiries they assist with include:
Booking & Reservations
Planning your getaway from the Norwegian Cruise Shanghai Port? Booking your cruise is simple—visit the official Norwegian Cruise Line (NCL) website or call their customer service at 1-866-234-7350. For those sailing from Port Shanghai Terminal B, ensure your reservation details include the correct departure date and terminal information to avoid confusion. Early bookings often come with perks like cabin upgrades and onboard credits, so secure your spot well in advance for the best deals.
Terminal Information
The Norwegian Cruise Terminal in Shanghai is located at Terminal B, Port of Shanghai state-of-the-art facility designed for smooth embarkation. Arriving passengers should check their cruise documents for terminal assignments, as some sailings may occasionally use adjacent terminals. The terminal features efficient check-in counters, seating areas, and quick access to parking and rideshare services.
Luggage Policies
Before heading to the Norwegian Cruise Shanghai Port, familiarize yourself with NCL’s luggage policies. Each passenger is typically allowed two checked bags (max 50 lbs each) and a carry-on. Prohibited items include weapons, irons, and certain liquids. Tag your bags with the provided cruise luggage tags before arriving at Terminal B to speed up the drop-off process. If you need last-minute luggage assistance, porters are available curbside.
Special Assistance Requests
Travelers requiring special assistance at the Norwegian Cruise Terminal in Shanghai should notify NCL in advance. Wheelchair access, priority boarding, and other accommodations can be arranged by contacting Norwegian’s Access Desk at 1-866-584-9756. The terminal itself is ADA-compliant, with ramps, elevators, and dedicated staff to assist passengers with mobility needs. For specific questions about accessibility at the Norwegian Cruise Shanghai Port, call Port Shanghai directly at 86 21-6537-5118.
Facilities at Norwegian Cruise Terminal in Shanghai
The Norwegian Cruise Shanghai terminal offers several amenities to enhance your pre-cruise experience:
- Efficient Shanghai check-in counters – Speedy boarding process to get your vacation started faster
- Comfortable Shanghai terminal seating – Spacious waiting areas with ample seating
- Restrooms & baby-changing stations – Clean, convenient facilities for families
- Shanghai port snack & beverage options – Grab-and-go drinks and light bites before boarding
- Accessibility services in Shanghai terminal – Wheelchair access, elevators, and dedicated assistance
- Shanghai cruise port parking – Secure short-term & long-term parking options steps from Terminal B
Contacting Princess Cruise Shanghai Port
Here is a contact details for Norwegian Cruise Port:
Query Type | Contact Method | Details |
---|---|---|
Shanghai Port General Customer Support | Phone | 800-327-7030 |
Booking & Reservations | Website | Norwegian Cruise Official Site |
Shanghai Port Lost & Found | lostandfound@ncl.com | |
Port Services & Accessibility | Phone | 305-347-4800 (Port Shanghai Assistance) |
Luggage & Baggage Handling | Contact at Terminal | Available at Terminal B & Terminal C |
Shanghai Port Departure & Arrival Inquiries | Live Chat | Available on Norwegian Cruise website |
Final Thoughts
The Norwegian Cruise Shanghai Port is a gateway to adventure, offering state-of-the-art terminals, efficient departures, and top-tier customer service. Whether you’re setting sail for a tropical getaway or returning from an unforgettable journey, this port ensures a seamless and enjoyable experience.
FAQs on Norwegian Cruise Shanghai Port
Where is the Norwegian Cruise Shanghai Port located?
What is the Norwegian Cruise Shanghai Port phone number?
How early should I arrive for Norwegian Cruise Shanghai Port departures?
Which terminal does Norwegian use at PortShanghai?
What transportation options serve the Norwegian Cruise Terminal in Shanghai?
Where do Norwegian Cruise Shanghai arrivals disembark?
Can I park at the Norwegian Cruise Shanghai Port?
How do I contact Norwegian Cruise Shanghai Port for special requests?
Are there dining options at the Norwegian Cruise Shanghai Terminal?
What documents do I need for Norwegian Cruise Shanghai Port check-in?
Norwegian Cruise Other Locations