Planning a cruise from San Juan with Norwegian Cruise Line (NCL)? The Norwegian Cruise San Juan Port is one of the busiest and most well-equipped cruise terminals in the world, offering smooth departures and arrivals for thousands of travelers. Whether you’re looking for the Norwegian Cruise Port in San Juan address, terminal details, or contact information, this page covers everything you need for a hassle-free experience.

Table of Contents
How to Contact Norwegian Cruise San Juan Port?
For inquiries related to booking, departures, arrivals, and customer support, passengers can contact Norwegian Cruise San Juan Port at:
Contact Method | Details | Best For |
---|---|---|
Phone Number | 1-866-234-7350 (NCL Main Line) 1 787-723-2260 (Port of San Juan General) | Booking inquiries Terminal questions Accessibility requests |
Port Address | Terminal B, Port San Juan Port of San Juan, 00901, Puerto Rico | Directions Pre-cruise parking Rideshare drop-off/pickup |
Email/Online Form | Via NCL’s Contact Page: www.ncl.com/contact-us | Special requests Post-cruise feedback Group bookings |
Accessibility | 1-866-584-9756 (NCL Access Desk) | Wheelchair assistance Priority boarding Terminal mobility accommodations |
Norwegian Cruise San Juan Port Address
The Port of San Juan, also known as Port San Juan, is situated at:
Port of San Juan, 00901, Puerto Rico
View All: Norwegian Cruise Ports
Norwegian Cruise San Juan Port Phone Number
For San Juan Port general inquiries, contact Norwegian Cruise Line at:
- Norwegian Cruise Line: 1-866-234-7350 (Toll-free in the US & Canada)
- For port-specific assistance, you can call Port San Juan at: 1 787-723-2260
Norwegian Cruise Terminal in San Juan
Norwegian Cruise Line primarily operates from Terminal B (also known as the Norwegian Cruise Terminal) at Port San Juan. This modern facility is designed for efficiency, ensuring quick check-ins and boarding processes.
Norwegian Cruise San Juan Port Departures
- Check-in at San Juan Terminal B usually begins 2-3 hours before departure – arrive early to avoid last-minute stress.
- Arrive early at Port San Juan to complete security screening and boarding procedures smoothly.
- Ensure travel documents (passport, boarding pass, etc.) are ready before reaching the San Juan cruise terminal.
Norwegian Cruise San Juan Arrivals Terminal
After disembarking at Port San Juan, passengers exit through Terminal B.
- San Juan cruise terminal customs and baggage claim are conveniently located inside the facility
- San Juan port transportation options including taxis, rideshares, and shuttles await just outside the terminal
Queries Handled by Norwegian Cruise San Juan Port
Norwegian Cruise San Juan Port handles a variety of queries to ensure a smooth experience for travelers. Some of the key inquiries they assist with include:
Booking & Reservations
Planning your getaway from the Norwegian Cruise San Juan Port? Booking your cruise is simple—visit the official Norwegian Cruise Line (NCL) website or call their customer service at 1-866-234-7350. For those sailing from Port San Juan Terminal B, ensure your reservation details include the correct departure date and terminal information to avoid confusion. Early bookings often come with perks like cabin upgrades and onboard credits, so secure your spot well in advance for the best deals.
Terminal Information
The Norwegian Cruise Terminal in San Juan is located at Terminal B, Port of San Juan state-of-the-art facility designed for smooth embarkation. Arriving passengers should check their cruise documents for terminal assignments, as some sailings may occasionally use adjacent terminals. The terminal features efficient check-in counters, seating areas, and quick access to parking and rideshare services.
Luggage Policies
Before heading to the Norwegian Cruise San Juan Port, familiarize yourself with NCL’s luggage policies. Each passenger is typically allowed two checked bags (max 50 lbs each) and a carry-on. Prohibited items include weapons, irons, and certain liquids. Tag your bags with the provided cruise luggage tags before arriving at Terminal B to speed up the drop-off process. If you need last-minute luggage assistance, porters are available curbside.
Special Assistance Requests
Travelers requiring special assistance at the Norwegian Cruise Terminal in San Juan should notify NCL in advance. Wheelchair access, priority boarding, and other accommodations can be arranged by contacting Norwegian’s Access Desk at 1-866-584-9756. The terminal itself is ADA-compliant, with ramps, elevators, and dedicated staff to assist passengers with mobility needs. For specific questions about accessibility at the Norwegian Cruise San Juan Port, call Port San Juan directly at 1 787-723-2260.
Facilities at Norwegian Cruise Terminal in San Juan
The Norwegian Cruise San Juan terminal offers several amenities to enhance your pre-cruise experience:
- Efficient San Juan check-in counters – Speedy boarding process to get your vacation started faster
- Comfortable San Juan terminal seating – Spacious waiting areas with ample seating
- Restrooms & baby-changing stations – Clean, convenient facilities for families
- San Juan port snack & beverage options – Grab-and-go drinks and light bites before boarding
- Accessibility services in San Juan terminal – Wheelchair access, elevators, and dedicated assistance
- San Juan cruise port parking – Secure short-term & long-term parking options steps from Terminal B
Contacting Princess Cruise San Juan Port
Here is a contact details for Norwegian Cruise Port:
Query Type | Contact Method | Details |
---|---|---|
San Juan Port General Customer Support | Phone | 800-327-7030 |
Booking & Reservations | Website | Norwegian Cruise Official Site |
San Juan Port Lost & Found | lostandfound@ncl.com | |
Port Services & Accessibility | Phone | 305-347-4800 (Port San Juan Assistance) |
Luggage & Baggage Handling | Contact at Terminal | Available at Terminal B & Terminal C |
San Juan Port Departure & Arrival Inquiries | Live Chat | Available on Norwegian Cruise website |
Final Thoughts
The Norwegian Cruise San Juan Port is a gateway to adventure, offering state-of-the-art terminals, efficient departures, and top-tier customer service. Whether you’re setting sail for a tropical getaway or returning from an unforgettable journey, this port ensures a seamless and enjoyable experience.
FAQs on Norwegian Cruise San Juan Port
Where is the Norwegian Cruise San Juan Port located?
What is the Norwegian Cruise San Juan Port phone number?
How early should I arrive for Norwegian Cruise San Juan Port departures?
Which terminal does Norwegian use at PortSan Juan?
What transportation options serve the Norwegian Cruise Terminal in San Juan?
Where do Norwegian Cruise San Juan arrivals disembark?
Can I park at the Norwegian Cruise San Juan Port?
How do I contact Norwegian Cruise San Juan Port for special requests?
Are there dining options at the Norwegian Cruise San Juan Terminal?
What documents do I need for Norwegian Cruise San Juan Port check-in?
Norwegian Cruise Other Locations