Planning a cruise from Rochester NY with Norwegian Cruise Line (NCL)? The Norwegian Cruise Rochester NY Port is one of the busiest and most well-equipped cruise terminals in the world, offering smooth departures and arrivals for thousands of travelers. Whether you’re looking for the Norwegian Cruise Port in Rochester NY address, terminal details, or contact information, this page covers everything you need for a hassle-free experience.

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How to Contact Norwegian Cruise Rochester NY Port?
For inquiries related to booking, departures, arrivals, and customer support, passengers can contact Norwegian Cruise Rochester NY Port at:
Contact Method | Details | Best For |
---|---|---|
Phone Number | 1-866-234-7350 (NCL Main Line) 1 585 546 7020 (Port of Rochester NY General) | Booking inquiries Terminal questions Accessibility requests |
Port Address | Terminal B, Port Rochester NY 1000 N River St, Rochester, NY 14612, USA | Directions Pre-cruise parking Rideshare drop-off/pickup |
Email/Online Form | Via NCL’s Contact Page: www.ncl.com/contact-us | Special requests Post-cruise feedback Group bookings |
Accessibility | 1-866-584-9756 (NCL Access Desk) | Wheelchair assistance Priority boarding Terminal mobility accommodations |
Norwegian Cruise Rochester NY Port Address
The Port of Rochester NY, also known as Port Rochester NY, is situated at:
1000 N River St, Rochester, NY 14612, USA
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Norwegian Cruise Rochester NY Port Phone Number
For Rochester NY Port general inquiries, contact Norwegian Cruise Line at:
- Norwegian Cruise Line: 1-866-234-7350 (Toll-free in the US & Canada)
- For port-specific assistance, you can call Port Rochester NY at: 1 585 546 7020
Norwegian Cruise Terminal in Rochester NY
Norwegian Cruise Line primarily operates from Terminal B (also known as the Norwegian Cruise Terminal) at Port Rochester NY. This modern facility is designed for efficiency, ensuring quick check-ins and boarding processes.
Norwegian Cruise Rochester NY Port Departures
- Check-in at Rochester NY Terminal B usually begins 2-3 hours before departure – arrive early to avoid last-minute stress.
- Arrive early at Port Rochester NY to complete security screening and boarding procedures smoothly.
- Ensure travel documents (passport, boarding pass, etc.) are ready before reaching the Rochester NY cruise terminal.
Norwegian Cruise Rochester NY Arrivals Terminal
After disembarking at Port Rochester NY, passengers exit through Terminal B.
- Rochester NY cruise terminal customs and baggage claim are conveniently located inside the facility
- Rochester NY port transportation options including taxis, rideshares, and shuttles await just outside the terminal
Queries Handled by Norwegian Cruise Rochester NY Port
Norwegian Cruise Rochester NY Port handles a variety of queries to ensure a smooth experience for travelers. Some of the key inquiries they assist with include:
Booking & Reservations
Planning your getaway from the Norwegian Cruise Rochester NY Port? Booking your cruise is simple—visit the official Norwegian Cruise Line (NCL) website or call their customer service at 1-866-234-7350. For those sailing from Port Rochester NY Terminal B, ensure your reservation details include the correct departure date and terminal information to avoid confusion. Early bookings often come with perks like cabin upgrades and onboard credits, so secure your spot well in advance for the best deals.
Terminal Information
The Norwegian Cruise Terminal in Rochester NY is located at Terminal B, Port of Rochester NY state-of-the-art facility designed for smooth embarkation. Arriving passengers should check their cruise documents for terminal assignments, as some sailings may occasionally use adjacent terminals. The terminal features efficient check-in counters, seating areas, and quick access to parking and rideshare services.
Luggage Policies
Before heading to the Norwegian Cruise Rochester NY Port, familiarize yourself with NCL’s luggage policies. Each passenger is typically allowed two checked bags (max 50 lbs each) and a carry-on. Prohibited items include weapons, irons, and certain liquids. Tag your bags with the provided cruise luggage tags before arriving at Terminal B to speed up the drop-off process. If you need last-minute luggage assistance, porters are available curbside.
Special Assistance Requests
Travelers requiring special assistance at the Norwegian Cruise Terminal in Rochester NY should notify NCL in advance. Wheelchair access, priority boarding, and other accommodations can be arranged by contacting Norwegian’s Access Desk at 1-866-584-9756. The terminal itself is ADA-compliant, with ramps, elevators, and dedicated staff to assist passengers with mobility needs. For specific questions about accessibility at the Norwegian Cruise Rochester NY Port, call Port Rochester NY directly at 1 585 546 7020.
Facilities at Norwegian Cruise Terminal in Rochester NY
The Norwegian Cruise Rochester NY terminal offers several amenities to enhance your pre-cruise experience:
- Efficient Rochester NY check-in counters – Speedy boarding process to get your vacation started faster
- Comfortable Rochester NY terminal seating – Spacious waiting areas with ample seating
- Restrooms & baby-changing stations – Clean, convenient facilities for families
- Rochester NY port snack & beverage options – Grab-and-go drinks and light bites before boarding
- Accessibility services in Rochester NY terminal – Wheelchair access, elevators, and dedicated assistance
- Rochester NY cruise port parking – Secure short-term & long-term parking options steps from Terminal B
Contacting Princess Cruise Rochester NY Port
Here is a contact details for Norwegian Cruise Port:
Query Type | Contact Method | Details |
---|---|---|
Rochester NY Port General Customer Support | Phone | 800-327-7030 |
Booking & Reservations | Website | Norwegian Cruise Official Site |
Rochester NY Port Lost & Found | lostandfound@ncl.com | |
Port Services & Accessibility | Phone | 305-347-4800 (Port Rochester NY Assistance) |
Luggage & Baggage Handling | Contact at Terminal | Available at Terminal B & Terminal C |
Rochester NY Port Departure & Arrival Inquiries | Live Chat | Available on Norwegian Cruise website |
Final Thoughts
The Norwegian Cruise Rochester NY Port is a gateway to adventure, offering state-of-the-art terminals, efficient departures, and top-tier customer service. Whether you’re setting sail for a tropical getaway or returning from an unforgettable journey, this port ensures a seamless and enjoyable experience.
FAQs on Norwegian Cruise Rochester NY Port
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Which terminal does Norwegian use at PortRochester NY?
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Where do Norwegian Cruise Rochester NY arrivals disembark?
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Are there dining options at the Norwegian Cruise Rochester NY Terminal?
What documents do I need for Norwegian Cruise Rochester NY Port check-in?
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