Planning a cruise from Puerto Morelos with Norwegian Cruise Line (NCL)? The Norwegian Cruise Puerto Morelos Port is one of the busiest and most well-equipped cruise terminals in the world, offering smooth departures and arrivals for thousands of travelers. Whether you’re looking for the Norwegian Cruise Port in Puerto Morelos address, terminal details, or contact information, this page covers everything you need for a hassle-free experience.

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How to Contact Norwegian Cruise Puerto Morelos Port?
For inquiries related to booking, departures, arrivals, and customer support, passengers can contact Norwegian Cruise Puerto Morelos Port at:
Contact Method | Details | Best For |
---|---|---|
Phone Number | 1-866-234-7350 (NCL Main Line) 52 998 871 0109 (Port of Puerto Morelos General) | Booking inquiries Terminal questions Accessibility requests |
Port Address | Terminal B, Port Puerto Morelos Av. Rafael E. Melgar, Puerto Morelos | Directions Pre-cruise parking Rideshare drop-off/pickup |
Email/Online Form | Via NCL’s Contact Page: www.ncl.com/contact-us | Special requests Post-cruise feedback Group bookings |
Accessibility | 1-866-584-9756 (NCL Access Desk) | Wheelchair assistance Priority boarding Terminal mobility accommodations |
Norwegian Cruise Puerto Morelos Port Address
The Port of Puerto Morelos, also known as Port Puerto Morelos, is situated at:
Av. Rafael E. Melgar, Puerto Morelos
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Norwegian Cruise Puerto Morelos Port Phone Number
For Puerto Morelos Port general inquiries, contact Norwegian Cruise Line at:
- Norwegian Cruise Line: 1-866-234-7350 (Toll-free in the US & Canada)
- For port-specific assistance, you can call Port Puerto Morelos at: 52 998 871 0109
Norwegian Cruise Terminal in Puerto Morelos
Norwegian Cruise Line primarily operates from Terminal B (also known as the Norwegian Cruise Terminal) at Port Puerto Morelos. This modern facility is designed for efficiency, ensuring quick check-ins and boarding processes.
Norwegian Cruise Puerto Morelos Port Departures
- Check-in at Puerto Morelos Terminal B usually begins 2-3 hours before departure – arrive early to avoid last-minute stress.
- Arrive early at Port Puerto Morelos to complete security screening and boarding procedures smoothly.
- Ensure travel documents (passport, boarding pass, etc.) are ready before reaching the Puerto Morelos cruise terminal.
Norwegian Cruise Puerto Morelos Arrivals Terminal
After disembarking at Port Puerto Morelos, passengers exit through Terminal B.
- Puerto Morelos cruise terminal customs and baggage claim are conveniently located inside the facility
- Puerto Morelos port transportation options including taxis, rideshares, and shuttles await just outside the terminal
Queries Handled by Norwegian Cruise Puerto Morelos Port
Norwegian Cruise Puerto Morelos Port handles a variety of queries to ensure a smooth experience for travelers. Some of the key inquiries they assist with include:
Booking & Reservations
Planning your getaway from the Norwegian Cruise Puerto Morelos Port? Booking your cruise is simple—visit the official Norwegian Cruise Line (NCL) website or call their customer service at 1-866-234-7350. For those sailing from Port Puerto Morelos Terminal B, ensure your reservation details include the correct departure date and terminal information to avoid confusion. Early bookings often come with perks like cabin upgrades and onboard credits, so secure your spot well in advance for the best deals.
Terminal Information
The Norwegian Cruise Terminal in Puerto Morelos is located at Terminal B, Port of Puerto Morelos state-of-the-art facility designed for smooth embarkation. Arriving passengers should check their cruise documents for terminal assignments, as some sailings may occasionally use adjacent terminals. The terminal features efficient check-in counters, seating areas, and quick access to parking and rideshare services.
Luggage Policies
Before heading to the Norwegian Cruise Puerto Morelos Port, familiarize yourself with NCL’s luggage policies. Each passenger is typically allowed two checked bags (max 50 lbs each) and a carry-on. Prohibited items include weapons, irons, and certain liquids. Tag your bags with the provided cruise luggage tags before arriving at Terminal B to speed up the drop-off process. If you need last-minute luggage assistance, porters are available curbside.
Special Assistance Requests
Travelers requiring special assistance at the Norwegian Cruise Terminal in Puerto Morelos should notify NCL in advance. Wheelchair access, priority boarding, and other accommodations can be arranged by contacting Norwegian’s Access Desk at 1-866-584-9756. The terminal itself is ADA-compliant, with ramps, elevators, and dedicated staff to assist passengers with mobility needs. For specific questions about accessibility at the Norwegian Cruise Puerto Morelos Port, call Port Puerto Morelos directly at 52 998 871 0109.
Facilities at Norwegian Cruise Terminal in Puerto Morelos
The Norwegian Cruise Puerto Morelos terminal offers several amenities to enhance your pre-cruise experience:
- Efficient Puerto Morelos check-in counters – Speedy boarding process to get your vacation started faster
- Comfortable Puerto Morelos terminal seating – Spacious waiting areas with ample seating
- Restrooms & baby-changing stations – Clean, convenient facilities for families
- Puerto Morelos port snack & beverage options – Grab-and-go drinks and light bites before boarding
- Accessibility services in Puerto Morelos terminal – Wheelchair access, elevators, and dedicated assistance
- Puerto Morelos cruise port parking – Secure short-term & long-term parking options steps from Terminal B
Contacting Princess Cruise Puerto Morelos Port
Here is a contact details for Norwegian Cruise Port:
Query Type | Contact Method | Details |
---|---|---|
Puerto Morelos Port General Customer Support | Phone | 800-327-7030 |
Booking & Reservations | Website | Norwegian Cruise Official Site |
Puerto Morelos Port Lost & Found | lostandfound@ncl.com | |
Port Services & Accessibility | Phone | 305-347-4800 (Port Puerto Morelos Assistance) |
Luggage & Baggage Handling | Contact at Terminal | Available at Terminal B & Terminal C |
Puerto Morelos Port Departure & Arrival Inquiries | Live Chat | Available on Norwegian Cruise website |
Final Thoughts
The Norwegian Cruise Puerto Morelos Port is a gateway to adventure, offering state-of-the-art terminals, efficient departures, and top-tier customer service. Whether you’re setting sail for a tropical getaway or returning from an unforgettable journey, this port ensures a seamless and enjoyable experience.
FAQs on Norwegian Cruise Puerto Morelos Port
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Are there dining options at the Norwegian Cruise Puerto Morelos Terminal?
What documents do I need for Norwegian Cruise Puerto Morelos Port check-in?
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