Planning a cruise from Port Douglas with Norwegian Cruise Line (NCL)? The Norwegian Cruise Port Douglas Port is one of the busiest and most well-equipped cruise terminals in the world, offering smooth departures and arrivals for thousands of travelers. Whether you’re looking for the Norwegian Cruise Port in Port Douglas address, terminal details, or contact information, this page covers everything you need for a hassle-free experience.

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How to Contact Norwegian Cruise Port Douglas Port?
For inquiries related to booking, departures, arrivals, and customer support, passengers can contact Norwegian Cruise Port Douglas Port at:
Contact Method | Details | Best For |
---|---|---|
Phone Number | 1-866-234-7350 (NCL Main Line) 61 7-4099-5599 (Port of Port Douglas General) | Booking inquiries Terminal questions Accessibility requests |
Port Address | Terminal B, Port Port Douglas Port of Port Douglas, QLD 4877, Australia | Directions Pre-cruise parking Rideshare drop-off/pickup |
Email/Online Form | Via NCL’s Contact Page: www.ncl.com/contact-us | Special requests Post-cruise feedback Group bookings |
Accessibility | 1-866-584-9756 (NCL Access Desk) | Wheelchair assistance Priority boarding Terminal mobility accommodations |
Norwegian Cruise Port Douglas Port Address
The Port of Port Douglas, also known as Port Port Douglas, is situated at:
Port of Port Douglas, QLD 4877, Australia
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Norwegian Cruise Port Douglas Port Phone Number
For Port Douglas Port general inquiries, contact Norwegian Cruise Line at:
- Norwegian Cruise Line: 1-866-234-7350 (Toll-free in the US & Canada)
- For port-specific assistance, you can call Port Port Douglas at: 61 7-4099-5599
Norwegian Cruise Terminal in Port Douglas
Norwegian Cruise Line primarily operates from Terminal B (also known as the Norwegian Cruise Terminal) at Port Port Douglas. This modern facility is designed for efficiency, ensuring quick check-ins and boarding processes.
Norwegian Cruise Port Douglas Port Departures
- Check-in at Port Douglas Terminal B usually begins 2-3 hours before departure – arrive early to avoid last-minute stress.
- Arrive early at Port Port Douglas to complete security screening and boarding procedures smoothly.
- Ensure travel documents (passport, boarding pass, etc.) are ready before reaching the Port Douglas cruise terminal.
Norwegian Cruise Port Douglas Arrivals Terminal
After disembarking at Port Port Douglas, passengers exit through Terminal B.
- Port Douglas cruise terminal customs and baggage claim are conveniently located inside the facility
- Port Douglas port transportation options including taxis, rideshares, and shuttles await just outside the terminal
Queries Handled by Norwegian Cruise Port Douglas Port
Norwegian Cruise Port Douglas Port handles a variety of queries to ensure a smooth experience for travelers. Some of the key inquiries they assist with include:
Booking & Reservations
Planning your getaway from the Norwegian Cruise Port Douglas Port? Booking your cruise is simple—visit the official Norwegian Cruise Line (NCL) website or call their customer service at 1-866-234-7350. For those sailing from Port Port Douglas Terminal B, ensure your reservation details include the correct departure date and terminal information to avoid confusion. Early bookings often come with perks like cabin upgrades and onboard credits, so secure your spot well in advance for the best deals.
Terminal Information
The Norwegian Cruise Terminal in Port Douglas is located at Terminal B, Port of Port Douglas state-of-the-art facility designed for smooth embarkation. Arriving passengers should check their cruise documents for terminal assignments, as some sailings may occasionally use adjacent terminals. The terminal features efficient check-in counters, seating areas, and quick access to parking and rideshare services.
Luggage Policies
Before heading to the Norwegian Cruise Port Douglas Port, familiarize yourself with NCL’s luggage policies. Each passenger is typically allowed two checked bags (max 50 lbs each) and a carry-on. Prohibited items include weapons, irons, and certain liquids. Tag your bags with the provided cruise luggage tags before arriving at Terminal B to speed up the drop-off process. If you need last-minute luggage assistance, porters are available curbside.
Special Assistance Requests
Travelers requiring special assistance at the Norwegian Cruise Terminal in Port Douglas should notify NCL in advance. Wheelchair access, priority boarding, and other accommodations can be arranged by contacting Norwegian’s Access Desk at 1-866-584-9756. The terminal itself is ADA-compliant, with ramps, elevators, and dedicated staff to assist passengers with mobility needs. For specific questions about accessibility at the Norwegian Cruise Port Douglas Port, call Port Port Douglas directly at 61 7-4099-5599.
Facilities at Norwegian Cruise Terminal in Port Douglas
The Norwegian Cruise Port Douglas terminal offers several amenities to enhance your pre-cruise experience:
- Efficient Port Douglas check-in counters – Speedy boarding process to get your vacation started faster
- Comfortable Port Douglas terminal seating – Spacious waiting areas with ample seating
- Restrooms & baby-changing stations – Clean, convenient facilities for families
- Port Douglas port snack & beverage options – Grab-and-go drinks and light bites before boarding
- Accessibility services in Port Douglas terminal – Wheelchair access, elevators, and dedicated assistance
- Port Douglas cruise port parking – Secure short-term & long-term parking options steps from Terminal B
Contacting Princess Cruise Port Douglas Port
Here is a contact details for Norwegian Cruise Port:
Query Type | Contact Method | Details |
---|---|---|
Port Douglas Port General Customer Support | Phone | 800-327-7030 |
Booking & Reservations | Website | Norwegian Cruise Official Site |
Port Douglas Port Lost & Found | lostandfound@ncl.com | |
Port Services & Accessibility | Phone | 305-347-4800 (Port Port Douglas Assistance) |
Luggage & Baggage Handling | Contact at Terminal | Available at Terminal B & Terminal C |
Port Douglas Port Departure & Arrival Inquiries | Live Chat | Available on Norwegian Cruise website |
Final Thoughts
The Norwegian Cruise Port Douglas Port is a gateway to adventure, offering state-of-the-art terminals, efficient departures, and top-tier customer service. Whether you’re setting sail for a tropical getaway or returning from an unforgettable journey, this port ensures a seamless and enjoyable experience.
FAQs on Norwegian Cruise Port Douglas Port
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