Planning a cruise from Lerwick with Norwegian Cruise Line (NCL)? The Norwegian Cruise Lerwick Port is one of the busiest and most well-equipped cruise terminals in the world, offering smooth departures and arrivals for thousands of travelers. Whether you’re looking for the Norwegian Cruise Port in Lerwick address, terminal details, or contact information, this page covers everything you need for a hassle-free experience.

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How to Contact Norwegian Cruise Lerwick Port?
For inquiries related to booking, departures, arrivals, and customer support, passengers can contact Norwegian Cruise Lerwick Port at:
Contact Method | Details | Best For |
---|---|---|
Phone Number | 1-866-234-7350 (NCL Main Line) 44 1595 692 991 (Port of Lerwick General) | Booking inquiries Terminal questions Accessibility requests |
Port Address | Terminal B, Port Lerwick Port of Lerwick, ZE1 0LL | Directions Pre-cruise parking Rideshare drop-off/pickup |
Email/Online Form | Via NCL’s Contact Page: www.ncl.com/contact-us | Special requests Post-cruise feedback Group bookings |
Accessibility | 1-866-584-9756 (NCL Access Desk) | Wheelchair assistance Priority boarding Terminal mobility accommodations |
Norwegian Cruise Lerwick Port Address
The Port of Lerwick, also known as Port Lerwick, is situated at:
Port of Lerwick, ZE1 0LL
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Norwegian Cruise Lerwick Port Phone Number
For Lerwick Port general inquiries, contact Norwegian Cruise Line at:
- Norwegian Cruise Line: 1-866-234-7350 (Toll-free in the US & Canada)
- For port-specific assistance, you can call Port Lerwick at: 44 1595 692 991
Norwegian Cruise Terminal in Lerwick
Norwegian Cruise Line primarily operates from Terminal B (also known as the Norwegian Cruise Terminal) at Port Lerwick. This modern facility is designed for efficiency, ensuring quick check-ins and boarding processes.
Norwegian Cruise Lerwick Port Departures
- Check-in at Lerwick Terminal B usually begins 2-3 hours before departure – arrive early to avoid last-minute stress.
- Arrive early at Port Lerwick to complete security screening and boarding procedures smoothly.
- Ensure travel documents (passport, boarding pass, etc.) are ready before reaching the Lerwick cruise terminal.
Norwegian Cruise Lerwick Arrivals Terminal
After disembarking at Port Lerwick, passengers exit through Terminal B.
- Lerwick cruise terminal customs and baggage claim are conveniently located inside the facility
- Lerwick port transportation options including taxis, rideshares, and shuttles await just outside the terminal
Queries Handled by Norwegian Cruise Lerwick Port
Norwegian Cruise Lerwick Port handles a variety of queries to ensure a smooth experience for travelers. Some of the key inquiries they assist with include:
Booking & Reservations
Planning your getaway from the Norwegian Cruise Lerwick Port? Booking your cruise is simple—visit the official Norwegian Cruise Line (NCL) website or call their customer service at 1-866-234-7350. For those sailing from Port Lerwick Terminal B, ensure your reservation details include the correct departure date and terminal information to avoid confusion. Early bookings often come with perks like cabin upgrades and onboard credits, so secure your spot well in advance for the best deals.
Terminal Information
The Norwegian Cruise Terminal in Lerwick is located at Terminal B, Port of Lerwick state-of-the-art facility designed for smooth embarkation. Arriving passengers should check their cruise documents for terminal assignments, as some sailings may occasionally use adjacent terminals. The terminal features efficient check-in counters, seating areas, and quick access to parking and rideshare services.
Luggage Policies
Before heading to the Norwegian Cruise Lerwick Port, familiarize yourself with NCL’s luggage policies. Each passenger is typically allowed two checked bags (max 50 lbs each) and a carry-on. Prohibited items include weapons, irons, and certain liquids. Tag your bags with the provided cruise luggage tags before arriving at Terminal B to speed up the drop-off process. If you need last-minute luggage assistance, porters are available curbside.
Special Assistance Requests
Travelers requiring special assistance at the Norwegian Cruise Terminal in Lerwick should notify NCL in advance. Wheelchair access, priority boarding, and other accommodations can be arranged by contacting Norwegian’s Access Desk at 1-866-584-9756. The terminal itself is ADA-compliant, with ramps, elevators, and dedicated staff to assist passengers with mobility needs. For specific questions about accessibility at the Norwegian Cruise Lerwick Port, call Port Lerwick directly at 44 1595 692 991.
Facilities at Norwegian Cruise Terminal in Lerwick
The Norwegian Cruise Lerwick terminal offers several amenities to enhance your pre-cruise experience:
- Efficient Lerwick check-in counters – Speedy boarding process to get your vacation started faster
- Comfortable Lerwick terminal seating – Spacious waiting areas with ample seating
- Restrooms & baby-changing stations – Clean, convenient facilities for families
- Lerwick port snack & beverage options – Grab-and-go drinks and light bites before boarding
- Accessibility services in Lerwick terminal – Wheelchair access, elevators, and dedicated assistance
- Lerwick cruise port parking – Secure short-term & long-term parking options steps from Terminal B
Contacting Princess Cruise Lerwick Port
Here is a contact details for Norwegian Cruise Port:
Query Type | Contact Method | Details |
---|---|---|
Lerwick Port General Customer Support | Phone | 800-327-7030 |
Booking & Reservations | Website | Norwegian Cruise Official Site |
Lerwick Port Lost & Found | lostandfound@ncl.com | |
Port Services & Accessibility | Phone | 305-347-4800 (Port Lerwick Assistance) |
Luggage & Baggage Handling | Contact at Terminal | Available at Terminal B & Terminal C |
Lerwick Port Departure & Arrival Inquiries | Live Chat | Available on Norwegian Cruise website |
Final Thoughts
The Norwegian Cruise Lerwick Port is a gateway to adventure, offering state-of-the-art terminals, efficient departures, and top-tier customer service. Whether you’re setting sail for a tropical getaway or returning from an unforgettable journey, this port ensures a seamless and enjoyable experience.
FAQs on Norwegian Cruise Lerwick Port
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