Planning a cruise from Kota Kinabalu with Norwegian Cruise Line (NCL)? The Norwegian Cruise Kota Kinabalu Port is one of the busiest and most well-equipped cruise terminals in the world, offering smooth departures and arrivals for thousands of travelers. Whether you’re looking for the Norwegian Cruise Port in Kota Kinabalu address, terminal details, or contact information, this page covers everything you need for a hassle-free experience.

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How to Contact Norwegian Cruise Kota Kinabalu Port?
For inquiries related to booking, departures, arrivals, and customer support, passengers can contact Norwegian Cruise Kota Kinabalu Port at:
Contact Method | Details | Best For |
---|---|---|
Phone Number | 1-866-234-7350 (NCL Main Line) 60 88-212 622 (Port of Kota Kinabalu General) | Booking inquiries Terminal questions Accessibility requests |
Port Address | Terminal B, Port Kota Kinabalu Kota Kinabalu Port, 88000 Sabah, Malaysia | Directions Pre-cruise parking Rideshare drop-off/pickup |
Email/Online Form | Via NCL’s Contact Page: www.ncl.com/contact-us | Special requests Post-cruise feedback Group bookings |
Accessibility | 1-866-584-9756 (NCL Access Desk) | Wheelchair assistance Priority boarding Terminal mobility accommodations |
Norwegian Cruise Kota Kinabalu Port Address
The Port of Kota Kinabalu, also known as Port Kota Kinabalu, is situated at:
Kota Kinabalu Port, 88000 Sabah, Malaysia
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Norwegian Cruise Kota Kinabalu Port Phone Number
For Kota Kinabalu Port general inquiries, contact Norwegian Cruise Line at:
- Norwegian Cruise Line: 1-866-234-7350 (Toll-free in the US & Canada)
- For port-specific assistance, you can call Port Kota Kinabalu at: 60 88-212 622
Norwegian Cruise Terminal in Kota Kinabalu
Norwegian Cruise Line primarily operates from Terminal B (also known as the Norwegian Cruise Terminal) at Port Kota Kinabalu. This modern facility is designed for efficiency, ensuring quick check-ins and boarding processes.
Norwegian Cruise Kota Kinabalu Port Departures
- Check-in at Kota Kinabalu Terminal B usually begins 2-3 hours before departure – arrive early to avoid last-minute stress.
- Arrive early at Port Kota Kinabalu to complete security screening and boarding procedures smoothly.
- Ensure travel documents (passport, boarding pass, etc.) are ready before reaching the Kota Kinabalu cruise terminal.
Norwegian Cruise Kota Kinabalu Arrivals Terminal
After disembarking at Port Kota Kinabalu, passengers exit through Terminal B.
- Kota Kinabalu cruise terminal customs and baggage claim are conveniently located inside the facility
- Kota Kinabalu port transportation options including taxis, rideshares, and shuttles await just outside the terminal
Queries Handled by Norwegian Cruise Kota Kinabalu Port
Norwegian Cruise Kota Kinabalu Port handles a variety of queries to ensure a smooth experience for travelers. Some of the key inquiries they assist with include:
Booking & Reservations
Planning your getaway from the Norwegian Cruise Kota Kinabalu Port? Booking your cruise is simple—visit the official Norwegian Cruise Line (NCL) website or call their customer service at 1-866-234-7350. For those sailing from Port Kota Kinabalu Terminal B, ensure your reservation details include the correct departure date and terminal information to avoid confusion. Early bookings often come with perks like cabin upgrades and onboard credits, so secure your spot well in advance for the best deals.
Terminal Information
The Norwegian Cruise Terminal in Kota Kinabalu is located at Terminal B, Port of Kota Kinabalu state-of-the-art facility designed for smooth embarkation. Arriving passengers should check their cruise documents for terminal assignments, as some sailings may occasionally use adjacent terminals. The terminal features efficient check-in counters, seating areas, and quick access to parking and rideshare services.
Luggage Policies
Before heading to the Norwegian Cruise Kota Kinabalu Port, familiarize yourself with NCL’s luggage policies. Each passenger is typically allowed two checked bags (max 50 lbs each) and a carry-on. Prohibited items include weapons, irons, and certain liquids. Tag your bags with the provided cruise luggage tags before arriving at Terminal B to speed up the drop-off process. If you need last-minute luggage assistance, porters are available curbside.
Special Assistance Requests
Travelers requiring special assistance at the Norwegian Cruise Terminal in Kota Kinabalu should notify NCL in advance. Wheelchair access, priority boarding, and other accommodations can be arranged by contacting Norwegian’s Access Desk at 1-866-584-9756. The terminal itself is ADA-compliant, with ramps, elevators, and dedicated staff to assist passengers with mobility needs. For specific questions about accessibility at the Norwegian Cruise Kota Kinabalu Port, call Port Kota Kinabalu directly at 60 88-212 622.
Facilities at Norwegian Cruise Terminal in Kota Kinabalu
The Norwegian Cruise Kota Kinabalu terminal offers several amenities to enhance your pre-cruise experience:
- Efficient Kota Kinabalu check-in counters – Speedy boarding process to get your vacation started faster
- Comfortable Kota Kinabalu terminal seating – Spacious waiting areas with ample seating
- Restrooms & baby-changing stations – Clean, convenient facilities for families
- Kota Kinabalu port snack & beverage options – Grab-and-go drinks and light bites before boarding
- Accessibility services in Kota Kinabalu terminal – Wheelchair access, elevators, and dedicated assistance
- Kota Kinabalu cruise port parking – Secure short-term & long-term parking options steps from Terminal B
Contacting Princess Cruise Kota Kinabalu Port
Here is a contact details for Norwegian Cruise Port:
Query Type | Contact Method | Details |
---|---|---|
Kota Kinabalu Port General Customer Support | Phone | 800-327-7030 |
Booking & Reservations | Website | Norwegian Cruise Official Site |
Kota Kinabalu Port Lost & Found | lostandfound@ncl.com | |
Port Services & Accessibility | Phone | 305-347-4800 (Port Kota Kinabalu Assistance) |
Luggage & Baggage Handling | Contact at Terminal | Available at Terminal B & Terminal C |
Kota Kinabalu Port Departure & Arrival Inquiries | Live Chat | Available on Norwegian Cruise website |
Final Thoughts
The Norwegian Cruise Kota Kinabalu Port is a gateway to adventure, offering state-of-the-art terminals, efficient departures, and top-tier customer service. Whether you’re setting sail for a tropical getaway or returning from an unforgettable journey, this port ensures a seamless and enjoyable experience.
FAQs on Norwegian Cruise Kota Kinabalu Port
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What documents do I need for Norwegian Cruise Kota Kinabalu Port check-in?
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