Planning a cruise from Kaikoura with Norwegian Cruise Line (NCL)? The Norwegian Cruise Kaikoura Port is one of the busiest and most well-equipped cruise terminals in the world, offering smooth departures and arrivals for thousands of travelers. Whether you’re looking for the Norwegian Cruise Port in Kaikoura address, terminal details, or contact information, this page covers everything you need for a hassle-free experience.

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How to Contact Norwegian Cruise Kaikoura Port?
For inquiries related to booking, departures, arrivals, and customer support, passengers can contact Norwegian Cruise Kaikoura Port at:
Contact Method | Details | Best For |
---|---|---|
Phone Number | 1-866-234-7350 (NCL Main Line) 64 3-319 5026 (Port of Kaikoura General) | Booking inquiries Terminal questions Accessibility requests |
Port Address | Terminal B, Port Kaikoura Kaikoura Wharf, 7300 | Directions Pre-cruise parking Rideshare drop-off/pickup |
Email/Online Form | Via NCL’s Contact Page: www.ncl.com/contact-us | Special requests Post-cruise feedback Group bookings |
Accessibility | 1-866-584-9756 (NCL Access Desk) | Wheelchair assistance Priority boarding Terminal mobility accommodations |
Norwegian Cruise Kaikoura Port Address
The Port of Kaikoura, also known as Port Kaikoura, is situated at:
Kaikoura Wharf, 7300
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Norwegian Cruise Kaikoura Port Phone Number
For Kaikoura Port general inquiries, contact Norwegian Cruise Line at:
- Norwegian Cruise Line: 1-866-234-7350 (Toll-free in the US & Canada)
- For port-specific assistance, you can call Port Kaikoura at: 64 3-319 5026
Norwegian Cruise Terminal in Kaikoura
Norwegian Cruise Line primarily operates from Terminal B (also known as the Norwegian Cruise Terminal) at Port Kaikoura. This modern facility is designed for efficiency, ensuring quick check-ins and boarding processes.
Norwegian Cruise Kaikoura Port Departures
- Check-in at Kaikoura Terminal B usually begins 2-3 hours before departure – arrive early to avoid last-minute stress.
- Arrive early at Port Kaikoura to complete security screening and boarding procedures smoothly.
- Ensure travel documents (passport, boarding pass, etc.) are ready before reaching the Kaikoura cruise terminal.
Norwegian Cruise Kaikoura Arrivals Terminal
After disembarking at Port Kaikoura, passengers exit through Terminal B.
- Kaikoura cruise terminal customs and baggage claim are conveniently located inside the facility
- Kaikoura port transportation options including taxis, rideshares, and shuttles await just outside the terminal
Queries Handled by Norwegian Cruise Kaikoura Port
Norwegian Cruise Kaikoura Port handles a variety of queries to ensure a smooth experience for travelers. Some of the key inquiries they assist with include:
Booking & Reservations
Planning your getaway from the Norwegian Cruise Kaikoura Port? Booking your cruise is simple—visit the official Norwegian Cruise Line (NCL) website or call their customer service at 1-866-234-7350. For those sailing from Port Kaikoura Terminal B, ensure your reservation details include the correct departure date and terminal information to avoid confusion. Early bookings often come with perks like cabin upgrades and onboard credits, so secure your spot well in advance for the best deals.
Terminal Information
The Norwegian Cruise Terminal in Kaikoura is located at Terminal B, Port of Kaikoura state-of-the-art facility designed for smooth embarkation. Arriving passengers should check their cruise documents for terminal assignments, as some sailings may occasionally use adjacent terminals. The terminal features efficient check-in counters, seating areas, and quick access to parking and rideshare services.
Luggage Policies
Before heading to the Norwegian Cruise Kaikoura Port, familiarize yourself with NCL’s luggage policies. Each passenger is typically allowed two checked bags (max 50 lbs each) and a carry-on. Prohibited items include weapons, irons, and certain liquids. Tag your bags with the provided cruise luggage tags before arriving at Terminal B to speed up the drop-off process. If you need last-minute luggage assistance, porters are available curbside.
Special Assistance Requests
Travelers requiring special assistance at the Norwegian Cruise Terminal in Kaikoura should notify NCL in advance. Wheelchair access, priority boarding, and other accommodations can be arranged by contacting Norwegian’s Access Desk at 1-866-584-9756. The terminal itself is ADA-compliant, with ramps, elevators, and dedicated staff to assist passengers with mobility needs. For specific questions about accessibility at the Norwegian Cruise Kaikoura Port, call Port Kaikoura directly at 64 3-319 5026.
Facilities at Norwegian Cruise Terminal in Kaikoura
The Norwegian Cruise Kaikoura terminal offers several amenities to enhance your pre-cruise experience:
- Efficient Kaikoura check-in counters – Speedy boarding process to get your vacation started faster
- Comfortable Kaikoura terminal seating – Spacious waiting areas with ample seating
- Restrooms & baby-changing stations – Clean, convenient facilities for families
- Kaikoura port snack & beverage options – Grab-and-go drinks and light bites before boarding
- Accessibility services in Kaikoura terminal – Wheelchair access, elevators, and dedicated assistance
- Kaikoura cruise port parking – Secure short-term & long-term parking options steps from Terminal B
Contacting Princess Cruise Kaikoura Port
Here is a contact details for Norwegian Cruise Port:
Query Type | Contact Method | Details |
---|---|---|
Kaikoura Port General Customer Support | Phone | 800-327-7030 |
Booking & Reservations | Website | Norwegian Cruise Official Site |
Kaikoura Port Lost & Found | lostandfound@ncl.com | |
Port Services & Accessibility | Phone | 305-347-4800 (Port Kaikoura Assistance) |
Luggage & Baggage Handling | Contact at Terminal | Available at Terminal B & Terminal C |
Kaikoura Port Departure & Arrival Inquiries | Live Chat | Available on Norwegian Cruise website |
Final Thoughts
The Norwegian Cruise Kaikoura Port is a gateway to adventure, offering state-of-the-art terminals, efficient departures, and top-tier customer service. Whether you’re setting sail for a tropical getaway or returning from an unforgettable journey, this port ensures a seamless and enjoyable experience.
FAQs on Norwegian Cruise Kaikoura Port
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