Norwegian Cruise Hilo Port

Planning a cruise from Hilo with Norwegian Cruise Line (NCL)? The Norwegian Cruise Hilo Port is one of the busiest and most well-equipped cruise terminals in the world, offering smooth departures and arrivals for thousands of travelers. Whether you’re looking for the Norwegian Cruise Port in Hilo address, terminal details, or contact information, this page covers everything you need for a hassle-free experience.

How to Contact Norwegian Cruise Hilo Port?

For inquiries related to booking, departures, arrivals, and customer support, passengers can contact Norwegian Cruise Hilo Port at:

Norwegian Cruise Hilo Port Address

The Port of Hilo, also known as Port Hilo, is situated at:

Port of Hilo, HI 96720, USA

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Norwegian Cruise Hilo Port Phone Number

For Hilo Port general inquiries, contact Norwegian Cruise Line at:

• Norwegian Cruise Line: 1-866-234-7350 (Toll-free in the US & Canada)
• For port-specific assistance, you can call Port Hilo at: 1 808-935-0931

Norwegian Cruise Terminal in Hilo

Norwegian Cruise Line primarily operates from Terminal B (also known as the Norwegian Cruise Terminal) at Port Hilo. This modern facility is designed for efficiency, ensuring quick check-ins and boarding processes.

Norwegian Cruise Hilo Port Departures

• Check-in at Hilo Terminal B usually begins 2-3 hours before departure – arrive early to avoid last-minute stress.
• Arrive early at Port Hilo to complete security screening and boarding procedures smoothly.
• Ensure travel documents (passport, boarding pass, etc.) are ready before reaching the Hilo cruise terminal.

Norwegian Cruise Hilo Arrivals Terminal

After disembarking at Port Hilo, passengers exit through Terminal B.

• Hilo cruise terminal customs and baggage claim are conveniently located inside the facility
• Hilo port transportation options including taxis, rideshares, and shuttles await just outside the terminal

Queries Handled by Norwegian Cruise Hilo Port

Norwegian Cruise Hilo Port handles a variety of queries to ensure a smooth experience for travelers. Some of the key inquiries they assist with include:

Booking & Reservations

Planning your getaway from the Norwegian Cruise Hilo Port? Booking your cruise is simple—visit the official Norwegian Cruise Line (NCL) website or call their customer service at 1-866-234-7350. For those sailing from Port Hilo Terminal B, ensure your reservation details include the correct departure date and terminal information to avoid confusion. Early bookings often come with perks like cabin upgrades and onboard credits, so secure your spot well in advance for the best deals.

Terminal Information

The Norwegian Cruise Terminal in Hilo is located at Terminal B, Port of Hilo state-of-the-art facility designed for smooth embarkation. Arriving passengers should check their cruise documents for terminal assignments, as some sailings may occasionally use adjacent terminals. The terminal features efficient check-in counters, seating areas, and quick access to parking and rideshare services.

Luggage Policies

Before heading to the Norwegian Cruise Hilo Port, familiarize yourself with NCL’s luggage policies. Each passenger is typically allowed two checked bags (max 50 lbs each) and a carry-on. Prohibited items include weapons, irons, and certain liquids. Tag your bags with the provided cruise luggage tags before arriving at Terminal B to speed up the drop-off process. If you need last-minute luggage assistance, porters are available curbside.

Special Assistance Requests

Travelers requiring special assistance at the Norwegian Cruise Terminal in Hilo should notify NCL in advance. Wheelchair access, priority boarding, and other accommodations can be arranged by contacting Norwegian’s Access Desk at 1-866-584-9756. The terminal itself is ADA-compliant, with ramps, elevators, and dedicated staff to assist passengers with mobility needs. For specific questions about accessibility at the Norwegian Cruise Hilo Port, call Port Hilo directly at 1 808-935-0931.

Facilities at Norwegian Cruise Terminal in Hilo

The Norwegian Cruise Hilo terminal offers several amenities to enhance your pre-cruise experience:

• Efficient Hilo check-in counters – Speedy boarding process to get your vacation started faster
• Comfortable Hilo terminal seating – Spacious waiting areas with ample seating
• Restrooms & baby-changing stations – Clean, convenient facilities for families
• Hilo port snack & beverage options – Grab-and-go drinks and light bites before boarding
• Accessibility services in Hilo terminal – Wheelchair access, elevators, and dedicated assistance
• Hilo cruise port parking – Secure short-term & long-term parking options steps from Terminal B

Contacting Princess Cruise Hilo Port

Here is a contact details for Norwegian Cruise Port:

Final Thoughts

The Norwegian Cruise Hilo Port is a gateway to adventure, offering state-of-the-art terminals, efficient departures, and top-tier customer service. Whether you’re setting sail for a tropical getaway or returning from an unforgettable journey, this port ensures a seamless and enjoyable experience.

FAQs on Norwegian Cruise Hilo Port