Planning an unforgettable cruise with MSC Cruises from Port Cancun? Whether you’re embarking on a Caribbean adventure or returning from a dream vacation. Here, we will covers everything you need to know about the MSC Cruise Cancun Port, including terminal details, contact information, departures, arrivals, and more.

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Detailed About the MSC Cruise Port in Cancun
The MSC Cancun Cruise Terminal is the largest and most advanced cruise terminal in the world.
Category | Details |
---|---|
MSC Miami Cruise Terminal | Terminal F (Primary), Terminal AA (occasional overflow) |
Cancun Port Address | Terminal Marítima Punta Sam, Cancún |
MSC Cancun Port Phone Numbers | MSC Guest Services: (877) 665-4655 Port Cancun: 52 998 881 9850 |
Check-In Times at Cancun Port | 10:00 AM – 2:00 PM (varies by sailing) |
Cancun Port Disembarkation Times | 7:00 AM – 10:00 AM |
Cancun Port Parking | $22/day (covered garages adjacent to terminal) |
Terminal Facilities for MSC Cruise | Priority boarding (Yacht Club) Luggage drop-off Security screening Comfortable waiting areas ADA accessible |
Cancun Port Nearby Airports | Cancun International Airport: 15 min |
Transport Options at Cancun Port | Taxis/Uber/Lyft Shared shuttles Rental cars MSC transfers (bookable) |
Hotels Nearby | Cancun InterContinental (0.5 mi) Holiday Inn Port of Cancun (0.3 mi) YVE Hotel Cancun (0.4 mi) |
Special Services at Cancun Port | Wheelchair assistance Family boarding Luggage storage Customs clearance |
MSC Cruise Terminal in Cancun Address
MSC Cruises operates from Terminal F at Port Cancun, a modern and efficient terminal designed to provide a seamless boarding experience. Known for its vibrant atmosphere and smooth logistics, Terminal F ensures your journey starts and ends with ease.
Terminal Marítima Punta Sam, Cancún
MSC Cruise Cancun Port Phone Number
For general inquiries, assistance, or emergencies, you can contact:
- Port Cancun Main Line: 52 998 881 9850
- MSC Cruises Customer Service: (877) 665-4655
MSC Cruise Cancun Port Departures
If you’re setting sail from Cancun, here’s what you need to know before departure:
- Check-In Time: Typically Cancun Port begins around 10:00 AM – 2:00 PM (check your boarding pass for exact times).
- Boarding Process: Have your passport, boarding pass, and travel documents ready for a smooth check-in.
- Cancun Port Parking: Secure parking is available at Port Cancun garages for $22 per day (credit/debit cards only).
Pro Tip: Arrive at least 2-3 hours before departure to allow time for security and boarding.
MSC Cruise Cancun Arrivals Terminal
Returning passengers will disembark at Terminal F. The process is streamlined for efficiency, with luggage pickup and customs clearance well-organized.
- Cancun Port Disembarkation Times: Usually between 7:00 AM – 10:00 AM (varies by sailing).
- Transportation Options: Taxis, ride-sharing (Uber/Lyft), shuttles, and rental cars are available at Cancun Port.
How to Contact MSC Cruise Cancun Port?
For cruise-related questions, you can reach out via:
- Phone: (877) 665-4655 (MSC Cruises Customer Service)
- Email/Online Form: Available on MSC’s official website.
Queries Handled by Cancun Port Customer Support
Port Cancun customer support handles a wide range of queries, including:
Booking Modifications & Upgrades at Cancun Port
Need to adjust your MSC cruise from Port Cancun? Contact:
for:
- Cabin upgrades at MSC Cancun terminal
- Last-minute itinerary changes
- Payment adjustments before sailing
Luggage & Boarding Inquiries at Port Cancun
For MSC Terminal F luggage questions:
- Baggage size/weight limits (max 50 lbs)
- Lost/delayed luggage at Cancun cruise port
- Prohibited items list (check MSC website)
Special Assistance Requests (Cancun Port)
MSC Cancun Port offers:
- Wheelchair access at Terminal F
- Stroller rentals
- Dietary need notifications (submit pre-cruise)
- Pre-arrange services: (877) 665-4655
Cancun Cruise Port Parking Information
At MSC Terminal F:
- $22/day covered parking
- Credit/debit cards only
- EV charging stations available
Facilities at MSC Cruise Terminal in Cancun
Terminal F offers a comfortable and hassle-free experience with:
- Priority check-in for MSC Yacht Club & loyalty members
- Luggage drop-off & porter services at MSC Cancun Terminal
- Efficient security & customs screening
- Cancun Port Restrooms & seating areas
- Nearby dining & shopping options
Conclusion
Planning your MSC cruise from Port Cancun is easy with the right information. Whether you need booking modifications, luggage assistance, special accommodations, directions, or parking details, Cancun Port Terminal F ensures a smooth start to your voyage.
Some MSC Cruise Policy
FAQs on MSC Cruise Cancun Port
Where is the MSC Cruise Cancun Port located?
Which terminal does MSC use in Cancun?
What is the MSC Cruise Cancun Port phone number?
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Which terminal handles MSC Cruise Cancun arrivals?
How Do I Contact MSC Cruises about Cancun Port Logistics?
Is there parking at the MSC Cruise Terminal in Cancun?
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Does MSC offer transfers from Cancun Airport to the cruise port?
MSC Cruise Ports Other Locations