Setting sail from the vibrant Holland America Line Santa Cruz Island Port? Known for its seamless boarding, top-tier service, and modern facilities, this port ensures your cruise begins with ease. Whether you need the Holland America Line Santa Cruz Island Port address, terminal details, departure schedules, or contact information, this page covers everything for a stress-free embarkation.

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Detailed About the Holland America Line Port in Santa Cruz Island
The Holland America Line Santa Cruz Island Port is one of the busiest and most well-equipped cruise terminals in the world. Located in the heart of downtown Santa Cruz Island. Whether you’re preparing for embarkation or planning a pickup, here’s everything you need to know.
Category | Details |
---|---|
Official Port Name | Port Santa Cruz Island (Holland America Line Terminals) |
Holland America Line Santa Cruz Island Port Address | Puerto Ayora Pier |
Primary Terminals | Terminal D & Terminal E (Confirm your assignment before arrival) |
Holland America Line Santa Cruz Island Port Phone Number | Guest Services: 1-800-628-4771 Port Santa Cruz Island Main Line: 593 5-252 6189 |
Santa Cruz Island Port Parking Facilities | On-site garages at Terminals D/E ($22/day) Off-site lots with shuttles (cheaper rates) |
Baggage Handling | Tagged luggage drop-off at terminal entrance Porter assistance available ($5-$10 tip customary) |
Accessibility Services | Wheelchair assistance Priority boarding for passengers with disabilities Accessible restrooms & seating |
Santa Cruz Island Port Nearby Hotels | InterContinental Santa Cruz Island (0.5 miles) Hyatt Regency Santa Cruz Island (0.7 miles) Free shuttle services from some hotels |
Transportation Options | Taxis/Uber/Lyft pickup zones Santa Cruz Island Airport – 20 min drive |
Cruise Departure Schedule | Check Port Santa Cruz Island Calendar for Holland America Line Santa Cruz Island Port departures |
Arrival Procedures | Disembarkation starts at 7:30 AM typically Customs clearance required Luggage pickup in Santa Cruz Island Port terminal |
Holland America Line Terminal in Santa Cruz Island Address
Holland America Line operates from Port Santa Cruz Island, the “Cruise Capital of the World.” Most Holland America Line Santa Cruz Island Port departures dock at Terminal D or Terminal E, both offering efficient check-in and spacious waiting areas.
Puerto Ayora Pier
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Holland America Line Santa Cruz Island Port Departures & Arrivals
The Holland America Line Santa Cruz Island Port is a bustling hub for both departures and arrivals, offering smooth transitions for travelers embarking on or returning from their cruise adventures. Here’s a detailed look at what to expect:
Departures | Arrivals |
Check your boarding pass or the Holland America website for exact Holland America Line Santa Cruz Island Port departures times. Arrive 2-3 hours before sailing for smooth check-in and security. | Disembarkation typically begins early morning. The Holland America Line Santa Cruz Island arrivals terminal (usually D/E) will be noted in your voyage details. Luggage pickup and customs are streamlined for efficiency. |
How to Contact Holland America Line Santa Cruz Island Port?
For assistance, use these official channels:
Contact | Details |
---|---|
Holland America Line Headquarters | Seattle, WA |
Holland America Line Phone Number | 1 (877) 932-4259 |
Holland America Line Email | guestrelations@hollandamerica.com |
Holland America Line Official Website | https://www.hollandamerica.com/en/us |
Queries Handled at Holland America Line Santa Cruz Island Port
At the Holland America Line Santa Cruz Island Port, a wide range of passenger services and queries are handled to ensure a smooth embarkation and disembarkation experience. Here’s the most common queries and services addressed at the terminal:
Booking Modifications at Santa Cruz Island Terminal
Need to adjust your Holland America Line reservation? The Santa Cruz Island Terminal staff can assist with last-minute changes, though it’s best to contact Holland America directly at +1 (877) 932-4259 before arrival. For sailings from Santa Cruz Island Port, name changes, cabin upgrades, or cancellation requests should be handled at least 48 hours pre-departure. Always verify your updated booking confirmation to ensure your Santa Cruz Island Terminal assignment (typically Terminal D or E) remains correct.

Boarding & Check-In Assistance at Santa Cruz Island Port
Start your voyage smoothly with Holland America’s streamlined boarding at Santa Cruz Island Port. The Santa Cruz Island Terminal check-in process opens 4 hours before departure – arrive early with your passport, boarding pass (printed or digital via the Navigator App), and credit card. Priority boarding is available for suite guests and Club Orange members at Terminal D/E. Staff at the Santa Cruz Island Port counters can assist with special needs, family groups, or documentation questions.

Luggage & Accessibility Services at Santa Cruz Island Terminal
Holland America’s Santa Cruz Island Terminal offers stress-free luggage handling. Porters at the Santa Cruz Island Port entrance (tip $5-$10 per bag) will tag and deliver your checked bags to your stateroom by evening. For accessibility needs, the Santa Cruz Island Terminal provides wheelchair assistance, priority elevator access, and dedicated check-in lines. Notify Holland America at booking or call the Santa Cruz Island Port phone number 593 5-252 6189 to arrange special requirements.
Terminal Directions & Parking at Santa Cruz Island Port
Navigating to your ship is simple: Holland America primarily uses Terminal D/E at Santa Cruz Island Port (1015 N America Way). Drivers will find clearly marked parking garages adjacent to the Santa Cruz Island Terminal ($22/day, credit cards only). For drop-offs, follow the “Cruise Departures” signs to your assigned Santa Cruz Island Terminal. Rideshare users should input “Port Santa Cruz Island Terminal D” or “E” for precise pickup/drop-off points.
Facilities at Holland America Line Santa Cruz Island Terminal
The Holland America Line Terminal in Santa Cruz Island, located at Port Santa Cruz Island’s Terminals D and E, is designed to offer a smooth and comfortable experience for cruise passengers. Here’s a detailed look at the facilities you can expect:
- Fast Check-In: Dedicated Santa Cruz Island Port counters for speedy processing.
- Comfortable Santa Cruz Island Port Lounges: Air-conditioned seating areas with Wi-Fi.
- Baggage Services: Porters assist with drop-off/pickup.
- Santa Cruz Island Port Parking: Secure garages near Terminals D/E (book ahead for discounts).
- Accessibility: Wheelchair assistance & priority boarding.
- Nearby Hotels: Pre-cruise stays at Santa Cruz Island Downtown/Brickell (shuttles available).
Final Thoughts
With its prime location and hassle-free processes, the Holland America Line Santa Cruz Island Port ensures your voyage starts flawlessly. Whether you’re departing or arriving, knowing the terminal details, contact info, and facilities removes guesswork.
FAQs on Holland America Line Santa Cruz Island Port
Which terminal does Holland America Line use at the Port of Santa Cruz Island?
Is parking available at the Port of Santa Cruz Island for Holland America Line passengers?
What is the address of the Holland America Line terminal at Santa Cruz Island Port?
How far is Santa Cruz Island International Airport from the Holland America Line terminal?
Does Holland America Line offer transfers from Santa Cruz Island Airport to the cruise port?
Are there luggage storage facilities at the Port of Santa Cruz Island for Holland America cruises?
What transportation options are available from the airport to the Holland America terminal?
What amenities are available at the Holland America Line terminals in Santa Cruz Island?
What cruises does Holland America Line offer from the Port of Santa Cruz Island?
Can I modify my booking at the Santa Cruz Island Port terminal?
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