Setting sail from the vibrant Holland America Line Puerto Morelos Port? Known for its seamless boarding, top-tier service, and modern facilities, this port ensures your cruise begins with ease. Whether you need the Holland America Line Puerto Morelos Port address, terminal details, departure schedules, or contact information, this page covers everything for a stress-free embarkation.

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Detailed About the Holland America Line Port in Puerto Morelos
The Holland America Line Puerto Morelos Port is one of the busiest and most well-equipped cruise terminals in the world. Located in the heart of downtown Puerto Morelos. Whether you’re preparing for embarkation or planning a pickup, here’s everything you need to know.
Category | Details |
---|---|
Official Port Name | Port Puerto Morelos (Holland America Line Terminals) |
Holland America Line Puerto Morelos Port Address | Av. Rafael E. Melgar, Puerto Morelos |
Primary Terminals | Terminal D & Terminal E (Confirm your assignment before arrival) |
Holland America Line Puerto Morelos Port Phone Number | Guest Services: 1-800-628-4771 Port Puerto Morelos Main Line: 52 998 871 0109 |
Puerto Morelos Port Parking Facilities | On-site garages at Terminals D/E ($22/day) Off-site lots with shuttles (cheaper rates) |
Baggage Handling | Tagged luggage drop-off at terminal entrance Porter assistance available ($5-$10 tip customary) |
Accessibility Services | Wheelchair assistance Priority boarding for passengers with disabilities Accessible restrooms & seating |
Puerto Morelos Port Nearby Hotels | InterContinental Puerto Morelos (0.5 miles) Hyatt Regency Puerto Morelos (0.7 miles) Free shuttle services from some hotels |
Transportation Options | Taxis/Uber/Lyft pickup zones Puerto Morelos Airport – 20 min drive |
Cruise Departure Schedule | Check Port Puerto Morelos Calendar for Holland America Line Puerto Morelos Port departures |
Arrival Procedures | Disembarkation starts at 7:30 AM typically Customs clearance required Luggage pickup in Puerto Morelos Port terminal |
Holland America Line Terminal in Puerto Morelos Address
Holland America Line operates from Port Puerto Morelos, the “Cruise Capital of the World.” Most Holland America Line Puerto Morelos Port departures dock at Terminal D or Terminal E, both offering efficient check-in and spacious waiting areas.
Av. Rafael E. Melgar, Puerto Morelos
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Holland America Line Puerto Morelos Port Departures & Arrivals
The Holland America Line Puerto Morelos Port is a bustling hub for both departures and arrivals, offering smooth transitions for travelers embarking on or returning from their cruise adventures. Here’s a detailed look at what to expect:
Departures | Arrivals |
Check your boarding pass or the Holland America website for exact Holland America Line Puerto Morelos Port departures times. Arrive 2-3 hours before sailing for smooth check-in and security. | Disembarkation typically begins early morning. The Holland America Line Puerto Morelos arrivals terminal (usually D/E) will be noted in your voyage details. Luggage pickup and customs are streamlined for efficiency. |
How to Contact Holland America Line Puerto Morelos Port?
For assistance, use these official channels:
Contact | Details |
---|---|
Holland America Line Headquarters | Seattle, WA |
Holland America Line Phone Number | 1 (877) 932-4259 |
Holland America Line Email | guestrelations@hollandamerica.com |
Holland America Line Official Website | https://www.hollandamerica.com/en/us |
Queries Handled at Holland America Line Puerto Morelos Port
At the Holland America Line Puerto Morelos Port, a wide range of passenger services and queries are handled to ensure a smooth embarkation and disembarkation experience. Here’s the most common queries and services addressed at the terminal:
Booking Modifications at Puerto Morelos Terminal
Need to adjust your Holland America Line reservation? The Puerto Morelos Terminal staff can assist with last-minute changes, though it’s best to contact Holland America directly at +1 (877) 932-4259 before arrival. For sailings from Puerto Morelos Port, name changes, cabin upgrades, or cancellation requests should be handled at least 48 hours pre-departure. Always verify your updated booking confirmation to ensure your Puerto Morelos Terminal assignment (typically Terminal D or E) remains correct.

Boarding & Check-In Assistance at Puerto Morelos Port
Start your voyage smoothly with Holland America’s streamlined boarding at Puerto Morelos Port. The Puerto Morelos Terminal check-in process opens 4 hours before departure – arrive early with your passport, boarding pass (printed or digital via the Navigator App), and credit card. Priority boarding is available for suite guests and Club Orange members at Terminal D/E. Staff at the Puerto Morelos Port counters can assist with special needs, family groups, or documentation questions.

Luggage & Accessibility Services at Puerto Morelos Terminal
Holland America’s Puerto Morelos Terminal offers stress-free luggage handling. Porters at the Puerto Morelos Port entrance (tip $5-$10 per bag) will tag and deliver your checked bags to your stateroom by evening. For accessibility needs, the Puerto Morelos Terminal provides wheelchair assistance, priority elevator access, and dedicated check-in lines. Notify Holland America at booking or call the Puerto Morelos Port phone number 52 998 871 0109 to arrange special requirements.
Terminal Directions & Parking at Puerto Morelos Port
Navigating to your ship is simple: Holland America primarily uses Terminal D/E at Puerto Morelos Port (1015 N America Way). Drivers will find clearly marked parking garages adjacent to the Puerto Morelos Terminal ($22/day, credit cards only). For drop-offs, follow the “Cruise Departures” signs to your assigned Puerto Morelos Terminal. Rideshare users should input “Port Puerto Morelos Terminal D” or “E” for precise pickup/drop-off points.
Facilities at Holland America Line Puerto Morelos Terminal
The Holland America Line Terminal in Puerto Morelos, located at Port Puerto Morelos’s Terminals D and E, is designed to offer a smooth and comfortable experience for cruise passengers. Here’s a detailed look at the facilities you can expect:
- Fast Check-In: Dedicated Puerto Morelos Port counters for speedy processing.
- Comfortable Puerto Morelos Port Lounges: Air-conditioned seating areas with Wi-Fi.
- Baggage Services: Porters assist with drop-off/pickup.
- Puerto Morelos Port Parking: Secure garages near Terminals D/E (book ahead for discounts).
- Accessibility: Wheelchair assistance & priority boarding.
- Nearby Hotels: Pre-cruise stays at Puerto Morelos Downtown/Brickell (shuttles available).
Final Thoughts
With its prime location and hassle-free processes, the Holland America Line Puerto Morelos Port ensures your voyage starts flawlessly. Whether you’re departing or arriving, knowing the terminal details, contact info, and facilities removes guesswork.
FAQs on Holland America Line Puerto Morelos Port
Which terminal does Holland America Line use at the Port of Puerto Morelos?
Is parking available at the Port of Puerto Morelos for Holland America Line passengers?
What is the address of the Holland America Line terminal at Puerto Morelos Port?
How far is Puerto Morelos International Airport from the Holland America Line terminal?
Does Holland America Line offer transfers from Puerto Morelos Airport to the cruise port?
Are there luggage storage facilities at the Port of Puerto Morelos for Holland America cruises?
What transportation options are available from the airport to the Holland America terminal?
What amenities are available at the Holland America Line terminals in Puerto Morelos?
What cruises does Holland America Line offer from the Port of Puerto Morelos?
Can I modify my booking at the Puerto Morelos Port terminal?
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