Holland America Line Progreso Port

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Booking, Cancellation, Refund & Date Change

Setting sail from the vibrant Holland America Line Progreso Port? Known for its seamless boarding, top-tier service, and modern facilities, this port ensures your cruise begins with ease. Whether you need the Holland America Line Progreso Port address, terminal details, departure schedules, or contact information, this page covers everything for a stress-free embarkation.

Holland America Line Progreso Port

Detailed About the Holland America Line Port in Progreso

The Holland America Line Progreso Port is one of the busiest and most well-equipped cruise terminals in the world. Located in the heart of downtown Progreso. Whether you’re preparing for embarkation or planning a pickup, here’s everything you need to know.

CategoryDetails
Official Port NamePort Progreso (Holland America Line Terminals)
Holland America Line Progreso Port AddressPuerto de Progreso, Yucatán, Mexico
Primary TerminalsTerminal D & Terminal E (Confirm your assignment before arrival)
Holland America Line Progreso Port Phone NumberGuest Services: 1-800-628-4771
Port Progreso Main Line: 52 969-935-3504
Progreso Port Parking FacilitiesOn-site garages at Terminals D/E ($22/day)
Off-site lots with shuttles (cheaper rates)
Baggage HandlingTagged luggage drop-off at terminal entrance
Porter assistance available ($5-$10 tip customary)
Accessibility ServicesWheelchair assistance
Priority boarding for passengers with disabilities
Accessible restrooms & seating
Progreso Port Nearby HotelsInterContinental Progreso (0.5 miles)
Hyatt Regency Progreso (0.7 miles)
Free shuttle services from some hotels
Transportation OptionsTaxis/Uber/Lyft pickup zones
Progreso Airport – 20 min drive
Cruise Departure ScheduleCheck Port Progreso Calendar for Holland America Line Progreso Port departures
Arrival ProceduresDisembarkation starts at 7:30 AM typically
Customs clearance required
Luggage pickup in Progreso Port terminal

Holland America Line Terminal in Progreso Address

Holland America Line operates from Port Progreso, the “Cruise Capital of the World.” Most Holland America Line Progreso Port departures dock at Terminal D or Terminal E, both offering efficient check-in and spacious waiting areas.

Puerto de Progreso, Yucatán, Mexico

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Holland America Line Progreso Port Departures & Arrivals

The Holland America Line Progreso Port is a bustling hub for both departures and arrivals, offering smooth transitions for travelers embarking on or returning from their cruise adventures. Here’s a detailed look at what to expect:

DeparturesArrivals
Check your boarding pass or the Holland America website for exact Holland America Line Progreso Port departures times.

Arrive 2-3 hours before sailing for smooth check-in and security.
Disembarkation typically begins early morning.
The Holland America Line Progreso arrivals terminal (usually D/E) will be noted in your voyage details.

Luggage pickup and customs are streamlined for efficiency.

How to Contact Holland America Line Progreso Port?

For assistance, use these official channels:

ContactDetails
Holland America Line HeadquartersSeattle, WA
Holland America Line Phone Number1 (877) 932-4259
Holland America Line Emailguestrelations@hollandamerica.com
Holland America Line Official Websitehttps://www.hollandamerica.com/en/us

Queries Handled at Holland America Line Progreso Port

At the Holland America Line Progreso Port, a wide range of passenger services and queries are handled to ensure a smooth embarkation and disembarkation experience. Here’s the most common queries and services addressed at the terminal:

Booking Modifications at Progreso Terminal

Need to adjust your Holland America Line reservation? The Progreso Terminal staff can assist with last-minute changes, though it’s best to contact Holland America directly at +1 (877) 932-4259 before arrival. For sailings from Progreso Port, name changes, cabin upgrades, or cancellation requests should be handled at least 48 hours pre-departure. Always verify your updated booking confirmation to ensure your Progreso Terminal assignment (typically Terminal D or E) remains correct.

Holland America Line Progreso Port
Boarding & Check-In Assistance at Progreso Port

Start your voyage smoothly with Holland America’s streamlined boarding at Progreso Port. The Progreso Terminal check-in process opens 4 hours before departure – arrive early with your passport, boarding pass (printed or digital via the Navigator App), and credit card. Priority boarding is available for suite guests and Club Orange members at Terminal D/E. Staff at the Progreso Port counters can assist with special needs, family groups, or documentation questions.

Holland America Line Progreso Port

Luggage & Accessibility Services at Progreso Terminal

Holland America’s Progreso Terminal offers stress-free luggage handling. Porters at the Progreso Port entrance (tip $5-$10 per bag) will tag and deliver your checked bags to your stateroom by evening. For accessibility needs, the Progreso Terminal provides wheelchair assistance, priority elevator access, and dedicated check-in lines. Notify Holland America at booking or call the Progreso Port phone number 52 969-935-3504 to arrange special requirements.

Terminal Directions & Parking at Progreso Port

Navigating to your ship is simple: Holland America primarily uses Terminal D/E at Progreso Port (1015 N America Way). Drivers will find clearly marked parking garages adjacent to the Progreso Terminal ($22/day, credit cards only). For drop-offs, follow the “Cruise Departures” signs to your assigned Progreso Terminal. Rideshare users should input “Port Progreso Terminal D” or “E” for precise pickup/drop-off points.

Facilities at Holland America Line Progreso Terminal

The Holland America Line Terminal in Progreso, located at Port Progreso’s Terminals D and E, is designed to offer a smooth and comfortable experience for cruise passengers. Here’s a detailed look at the facilities you can expect:

  • Fast Check-In: Dedicated Progreso Port counters for speedy processing.
  • Comfortable Progreso Port Lounges: Air-conditioned seating areas with Wi-Fi.
  • Baggage Services: Porters assist with drop-off/pickup.
  • Progreso Port Parking: Secure garages near Terminals D/E (book ahead for discounts).
  • Accessibility: Wheelchair assistance & priority boarding.
  • Nearby Hotels: Pre-cruise stays at Progreso Downtown/Brickell (shuttles available).
Final Thoughts

With its prime location and hassle-free processes, the Holland America Line Progreso Port ensures your voyage starts flawlessly. Whether you’re departing or arriving, knowing the terminal details, contact info, and facilities removes guesswork.

FAQs on Holland America Line Progreso Port
Which terminal does Holland America Line use at the Port of Progreso?
Holland America Line operates from Cruise Terminals D and E at the Port of Progreso.
Is parking available at the Port of Progreso for Holland America Line passengers?
Yes, parking is available near Terminals D and E, with rates starting around $22 per day.
What is the address of the Holland America Line terminal at Progreso Port?
Puerto de Progreso, Yucatán, Mexico
How far is Progreso International Airport from the Holland America Line terminal?
The airport is approximately 10 miles away, with a travel time of about 25 minutes depending on traffic.
Does Holland America Line offer transfers from Progreso Airport to the cruise port?
Yes, but you must notify them of your flight details at least 14 days in advance to arrange transfers.
Are there luggage storage facilities at the Port of Progreso for Holland America cruises?
No, there is no luggage storage available at the pier.
What transportation options are available from the airport to the Holland America terminal?
Taxis, Uber, and Lyft are all readily available, with fares starting around $24 from Progreso International Airport.
What amenities are available at the Holland America Line terminals in Progreso?
The terminals offer basic amenities such as seating, restrooms, and check-in counters, but limited food or retail options.
What cruises does Holland America Line offer from the Port of Progreso?
Holland America offers a variety of Caribbean and Panama Canal itineraries departing from Progreso throughout the year.
Can I modify my booking at the Progreso Port terminal?
Last-minute changes must be made before arrival by calling: 52 969-935-3504. Terminal staff can only assist with day-of boarding issues.

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