Setting sail from the vibrant Holland America Line Poole Port? Known for its seamless boarding, top-tier service, and modern facilities, this port ensures your cruise begins with ease. Whether you need the Holland America Line Poole Port address, terminal details, departure schedules, or contact information, this page covers everything for a stress-free embarkation.

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Detailed About the Holland America Line Port in Poole
The Holland America Line Poole Port is one of the busiest and most well-equipped cruise terminals in the world. Located in the heart of downtown Poole. Whether you’re preparing for embarkation or planning a pickup, here’s everything you need to know.
Category | Details |
---|---|
Official Port Name | Port Poole (Holland America Line Terminals) |
Holland America Line Poole Port Address | Port of Poole, BH15 4AJ |
Primary Terminals | Terminal D & Terminal E (Confirm your assignment before arrival) |
Holland America Line Poole Port Phone Number | Guest Services: 1-800-628-4771 Port Poole Main Line: 44 1202-440-200 |
Poole Port Parking Facilities | On-site garages at Terminals D/E ($22/day) Off-site lots with shuttles (cheaper rates) |
Baggage Handling | Tagged luggage drop-off at terminal entrance Porter assistance available ($5-$10 tip customary) |
Accessibility Services | Wheelchair assistance Priority boarding for passengers with disabilities Accessible restrooms & seating |
Poole Port Nearby Hotels | InterContinental Poole (0.5 miles) Hyatt Regency Poole (0.7 miles) Free shuttle services from some hotels |
Transportation Options | Taxis/Uber/Lyft pickup zones Poole Airport – 20 min drive |
Cruise Departure Schedule | Check Port Poole Calendar for Holland America Line Poole Port departures |
Arrival Procedures | Disembarkation starts at 7:30 AM typically Customs clearance required Luggage pickup in Poole Port terminal |
Holland America Line Terminal in Poole Address
Holland America Line operates from Port Poole, the “Cruise Capital of the World.” Most Holland America Line Poole Port departures dock at Terminal D or Terminal E, both offering efficient check-in and spacious waiting areas.
Port of Poole, BH15 4AJ
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Holland America Line Poole Port Departures & Arrivals
The Holland America Line Poole Port is a bustling hub for both departures and arrivals, offering smooth transitions for travelers embarking on or returning from their cruise adventures. Here’s a detailed look at what to expect:
Departures | Arrivals |
Check your boarding pass or the Holland America website for exact Holland America Line Poole Port departures times. Arrive 2-3 hours before sailing for smooth check-in and security. | Disembarkation typically begins early morning. The Holland America Line Poole arrivals terminal (usually D/E) will be noted in your voyage details. Luggage pickup and customs are streamlined for efficiency. |
How to Contact Holland America Line Poole Port?
For assistance, use these official channels:
Contact | Details |
---|---|
Holland America Line Headquarters | Seattle, WA |
Holland America Line Phone Number | 1 (877) 932-4259 |
Holland America Line Email | guestrelations@hollandamerica.com |
Holland America Line Official Website | https://www.hollandamerica.com/en/us |
Queries Handled at Holland America Line Poole Port
At the Holland America Line Poole Port, a wide range of passenger services and queries are handled to ensure a smooth embarkation and disembarkation experience. Here’s the most common queries and services addressed at the terminal:
Booking Modifications at Poole Terminal
Need to adjust your Holland America Line reservation? The Poole Terminal staff can assist with last-minute changes, though it’s best to contact Holland America directly at +1 (877) 932-4259 before arrival. For sailings from Poole Port, name changes, cabin upgrades, or cancellation requests should be handled at least 48 hours pre-departure. Always verify your updated booking confirmation to ensure your Poole Terminal assignment (typically Terminal D or E) remains correct.

Boarding & Check-In Assistance at Poole Port
Start your voyage smoothly with Holland America’s streamlined boarding at Poole Port. The Poole Terminal check-in process opens 4 hours before departure – arrive early with your passport, boarding pass (printed or digital via the Navigator App), and credit card. Priority boarding is available for suite guests and Club Orange members at Terminal D/E. Staff at the Poole Port counters can assist with special needs, family groups, or documentation questions.

Luggage & Accessibility Services at Poole Terminal
Holland America’s Poole Terminal offers stress-free luggage handling. Porters at the Poole Port entrance (tip $5-$10 per bag) will tag and deliver your checked bags to your stateroom by evening. For accessibility needs, the Poole Terminal provides wheelchair assistance, priority elevator access, and dedicated check-in lines. Notify Holland America at booking or call the Poole Port phone number 44 1202-440-200 to arrange special requirements.
Terminal Directions & Parking at Poole Port
Navigating to your ship is simple: Holland America primarily uses Terminal D/E at Poole Port (1015 N America Way). Drivers will find clearly marked parking garages adjacent to the Poole Terminal ($22/day, credit cards only). For drop-offs, follow the “Cruise Departures” signs to your assigned Poole Terminal. Rideshare users should input “Port Poole Terminal D” or “E” for precise pickup/drop-off points.
Facilities at Holland America Line Poole Terminal
The Holland America Line Terminal in Poole, located at Port Poole’s Terminals D and E, is designed to offer a smooth and comfortable experience for cruise passengers. Here’s a detailed look at the facilities you can expect:
- Fast Check-In: Dedicated Poole Port counters for speedy processing.
- Comfortable Poole Port Lounges: Air-conditioned seating areas with Wi-Fi.
- Baggage Services: Porters assist with drop-off/pickup.
- Poole Port Parking: Secure garages near Terminals D/E (book ahead for discounts).
- Accessibility: Wheelchair assistance & priority boarding.
- Nearby Hotels: Pre-cruise stays at Poole Downtown/Brickell (shuttles available).
Final Thoughts
With its prime location and hassle-free processes, the Holland America Line Poole Port ensures your voyage starts flawlessly. Whether you’re departing or arriving, knowing the terminal details, contact info, and facilities removes guesswork.
FAQs on Holland America Line Poole Port
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