Setting sail from the vibrant Holland America Line New York Port? Known for its seamless boarding, top-tier service, and modern facilities, this port ensures your cruise begins with ease. Whether you need the Holland America Line New York Port address, terminal details, departure schedules, or contact information, this page covers everything for a stress-free embarkation.

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Detailed About the Holland America Line Port in New York
The Holland America Line New York Port is one of the busiest and most well-equipped cruise terminals in the world. Located in the heart of downtown New York. Whether you’re preparing for embarkation or planning a pickup, here’s everything you need to know.
Category | Details |
---|---|
Official Port Name | Port New York (Holland America Line Terminals) |
Holland America Line New York Port Address | Manhattan Cruise Terminal, 711 12th Avenue, NY 10019, USA |
Primary Terminals | Terminal D & Terminal E (Confirm your assignment before arrival) |
Holland America Line New York Port Phone Number | Guest Services: 1-800-628-4771 Port New York Main Line: 1 212-641-4440 |
New York Port Parking Facilities | On-site garages at Terminals D/E ($22/day) Off-site lots with shuttles (cheaper rates) |
Baggage Handling | Tagged luggage drop-off at terminal entrance Porter assistance available ($5-$10 tip customary) |
Accessibility Services | Wheelchair assistance Priority boarding for passengers with disabilities Accessible restrooms & seating |
New York Port Nearby Hotels | InterContinental New York (0.5 miles) Hyatt Regency New York (0.7 miles) Free shuttle services from some hotels |
Transportation Options | Taxis/Uber/Lyft pickup zones New York Airport – 20 min drive |
Cruise Departure Schedule | Check Port New York Calendar for Holland America Line New York Port departures |
Arrival Procedures | Disembarkation starts at 7:30 AM typically Customs clearance required Luggage pickup in New York Port terminal |
Holland America Line Terminal in New York Address
Holland America Line operates from Port New York, the “Cruise Capital of the World.” Most Holland America Line New York Port departures dock at Terminal D or Terminal E, both offering efficient check-in and spacious waiting areas.
Manhattan Cruise Terminal, 711 12th Avenue, NY 10019, USA
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Holland America Line New York Port Departures & Arrivals
The Holland America Line New York Port is a bustling hub for both departures and arrivals, offering smooth transitions for travelers embarking on or returning from their cruise adventures. Here’s a detailed look at what to expect:
Departures | Arrivals |
Check your boarding pass or the Holland America website for exact Holland America Line New York Port departures times. Arrive 2-3 hours before sailing for smooth check-in and security. | Disembarkation typically begins early morning. The Holland America Line New York arrivals terminal (usually D/E) will be noted in your voyage details. Luggage pickup and customs are streamlined for efficiency. |
How to Contact Holland America Line New York Port?
For assistance, use these official channels:
Contact | Details |
---|---|
Holland America Line Headquarters | Seattle, WA |
Holland America Line Phone Number | 1 (877) 932-4259 |
Holland America Line Email | guestrelations@hollandamerica.com |
Holland America Line Official Website | https://www.hollandamerica.com/en/us |
Queries Handled at Holland America Line New York Port
At the Holland America Line New York Port, a wide range of passenger services and queries are handled to ensure a smooth embarkation and disembarkation experience. Here’s the most common queries and services addressed at the terminal:
Booking Modifications at New York Terminal
Need to adjust your Holland America Line reservation? The New York Terminal staff can assist with last-minute changes, though it’s best to contact Holland America directly at +1 (877) 932-4259 before arrival. For sailings from New York Port, name changes, cabin upgrades, or cancellation requests should be handled at least 48 hours pre-departure. Always verify your updated booking confirmation to ensure your New York Terminal assignment (typically Terminal D or E) remains correct.

Boarding & Check-In Assistance at New York Port
Start your voyage smoothly with Holland America’s streamlined boarding at New York Port. The New York Terminal check-in process opens 4 hours before departure – arrive early with your passport, boarding pass (printed or digital via the Navigator App), and credit card. Priority boarding is available for suite guests and Club Orange members at Terminal D/E. Staff at the New York Port counters can assist with special needs, family groups, or documentation questions.

Luggage & Accessibility Services at New York Terminal
Holland America’s New York Terminal offers stress-free luggage handling. Porters at the New York Port entrance (tip $5-$10 per bag) will tag and deliver your checked bags to your stateroom by evening. For accessibility needs, the New York Terminal provides wheelchair assistance, priority elevator access, and dedicated check-in lines. Notify Holland America at booking or call the New York Port phone number 1 212-641-4440 to arrange special requirements.
Terminal Directions & Parking at New York Port
Navigating to your ship is simple: Holland America primarily uses Terminal D/E at New York Port (1015 N America Way). Drivers will find clearly marked parking garages adjacent to the New York Terminal ($22/day, credit cards only). For drop-offs, follow the “Cruise Departures” signs to your assigned New York Terminal. Rideshare users should input “Port New York Terminal D” or “E” for precise pickup/drop-off points.
Facilities at Holland America Line New York Terminal
The Holland America Line Terminal in New York, located at Port New York’s Terminals D and E, is designed to offer a smooth and comfortable experience for cruise passengers. Here’s a detailed look at the facilities you can expect:
- Fast Check-In: Dedicated New York Port counters for speedy processing.
- Comfortable New York Port Lounges: Air-conditioned seating areas with Wi-Fi.
- Baggage Services: Porters assist with drop-off/pickup.
- New York Port Parking: Secure garages near Terminals D/E (book ahead for discounts).
- Accessibility: Wheelchair assistance & priority boarding.
- Nearby Hotels: Pre-cruise stays at New York Downtown/Brickell (shuttles available).
Final Thoughts
With its prime location and hassle-free processes, the Holland America Line New York Port ensures your voyage starts flawlessly. Whether you’re departing or arriving, knowing the terminal details, contact info, and facilities removes guesswork.
FAQs on Holland America Line New York Port
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