Setting sail from the vibrant Holland America Line Muroran Port? Known for its seamless boarding, top-tier service, and modern facilities, this port ensures your cruise begins with ease. Whether you need the Holland America Line Muroran Port address, terminal details, departure schedules, or contact information, this page covers everything for a stress-free embarkation.

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Detailed About the Holland America Line Port in Muroran
The Holland America Line Muroran Port is one of the busiest and most well-equipped cruise terminals in the world. Located in the heart of downtown Muroran. Whether you’re preparing for embarkation or planning a pickup, here’s everything you need to know.
Category | Details |
---|---|
Official Port Name | Port Muroran (Holland America Line Terminals) |
Holland America Line Muroran Port Address | Port of Muroran, 051-8501 Hokkaido, Japan |
Primary Terminals | Terminal D & Terminal E (Confirm your assignment before arrival) |
Holland America Line Muroran Port Phone Number | Guest Services: 1-800-628-4771 Port Muroran Main Line: 81 143-22-1231 |
Muroran Port Parking Facilities | On-site garages at Terminals D/E ($22/day) Off-site lots with shuttles (cheaper rates) |
Baggage Handling | Tagged luggage drop-off at terminal entrance Porter assistance available ($5-$10 tip customary) |
Accessibility Services | Wheelchair assistance Priority boarding for passengers with disabilities Accessible restrooms & seating |
Muroran Port Nearby Hotels | InterContinental Muroran (0.5 miles) Hyatt Regency Muroran (0.7 miles) Free shuttle services from some hotels |
Transportation Options | Taxis/Uber/Lyft pickup zones Muroran Airport – 20 min drive |
Cruise Departure Schedule | Check Port Muroran Calendar for Holland America Line Muroran Port departures |
Arrival Procedures | Disembarkation starts at 7:30 AM typically Customs clearance required Luggage pickup in Muroran Port terminal |
Holland America Line Terminal in Muroran Address
Holland America Line operates from Port Muroran, the “Cruise Capital of the World.” Most Holland America Line Muroran Port departures dock at Terminal D or Terminal E, both offering efficient check-in and spacious waiting areas.
Port of Muroran, 051-8501 Hokkaido, Japan
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Holland America Line Muroran Port Departures & Arrivals
The Holland America Line Muroran Port is a bustling hub for both departures and arrivals, offering smooth transitions for travelers embarking on or returning from their cruise adventures. Here’s a detailed look at what to expect:
Departures | Arrivals |
Check your boarding pass or the Holland America website for exact Holland America Line Muroran Port departures times. Arrive 2-3 hours before sailing for smooth check-in and security. | Disembarkation typically begins early morning. The Holland America Line Muroran arrivals terminal (usually D/E) will be noted in your voyage details. Luggage pickup and customs are streamlined for efficiency. |
How to Contact Holland America Line Muroran Port?
For assistance, use these official channels:
Contact | Details |
---|---|
Holland America Line Headquarters | Seattle, WA |
Holland America Line Phone Number | 1 (877) 932-4259 |
Holland America Line Email | guestrelations@hollandamerica.com |
Holland America Line Official Website | https://www.hollandamerica.com/en/us |
Queries Handled at Holland America Line Muroran Port
At the Holland America Line Muroran Port, a wide range of passenger services and queries are handled to ensure a smooth embarkation and disembarkation experience. Here’s the most common queries and services addressed at the terminal:
Booking Modifications at Muroran Terminal
Need to adjust your Holland America Line reservation? The Muroran Terminal staff can assist with last-minute changes, though it’s best to contact Holland America directly at +1 (877) 932-4259 before arrival. For sailings from Muroran Port, name changes, cabin upgrades, or cancellation requests should be handled at least 48 hours pre-departure. Always verify your updated booking confirmation to ensure your Muroran Terminal assignment (typically Terminal D or E) remains correct.

Boarding & Check-In Assistance at Muroran Port
Start your voyage smoothly with Holland America’s streamlined boarding at Muroran Port. The Muroran Terminal check-in process opens 4 hours before departure – arrive early with your passport, boarding pass (printed or digital via the Navigator App), and credit card. Priority boarding is available for suite guests and Club Orange members at Terminal D/E. Staff at the Muroran Port counters can assist with special needs, family groups, or documentation questions.

Luggage & Accessibility Services at Muroran Terminal
Holland America’s Muroran Terminal offers stress-free luggage handling. Porters at the Muroran Port entrance (tip $5-$10 per bag) will tag and deliver your checked bags to your stateroom by evening. For accessibility needs, the Muroran Terminal provides wheelchair assistance, priority elevator access, and dedicated check-in lines. Notify Holland America at booking or call the Muroran Port phone number 81 143-22-1231 to arrange special requirements.
Terminal Directions & Parking at Muroran Port
Navigating to your ship is simple: Holland America primarily uses Terminal D/E at Muroran Port (1015 N America Way). Drivers will find clearly marked parking garages adjacent to the Muroran Terminal ($22/day, credit cards only). For drop-offs, follow the “Cruise Departures” signs to your assigned Muroran Terminal. Rideshare users should input “Port Muroran Terminal D” or “E” for precise pickup/drop-off points.
Facilities at Holland America Line Muroran Terminal
The Holland America Line Terminal in Muroran, located at Port Muroran’s Terminals D and E, is designed to offer a smooth and comfortable experience for cruise passengers. Here’s a detailed look at the facilities you can expect:
- Fast Check-In: Dedicated Muroran Port counters for speedy processing.
- Comfortable Muroran Port Lounges: Air-conditioned seating areas with Wi-Fi.
- Baggage Services: Porters assist with drop-off/pickup.
- Muroran Port Parking: Secure garages near Terminals D/E (book ahead for discounts).
- Accessibility: Wheelchair assistance & priority boarding.
- Nearby Hotels: Pre-cruise stays at Muroran Downtown/Brickell (shuttles available).
Final Thoughts
With its prime location and hassle-free processes, the Holland America Line Muroran Port ensures your voyage starts flawlessly. Whether you’re departing or arriving, knowing the terminal details, contact info, and facilities removes guesswork.
FAQs on Holland America Line Muroran Port
Which terminal does Holland America Line use at the Port of Muroran?
Is parking available at the Port of Muroran for Holland America Line passengers?
What is the address of the Holland America Line terminal at Muroran Port?
How far is Muroran International Airport from the Holland America Line terminal?
Does Holland America Line offer transfers from Muroran Airport to the cruise port?
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What transportation options are available from the airport to the Holland America terminal?
What amenities are available at the Holland America Line terminals in Muroran?
What cruises does Holland America Line offer from the Port of Muroran?
Can I modify my booking at the Muroran Port terminal?
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