Setting sail from the vibrant Holland America Line Matarani Port? Known for its seamless boarding, top-tier service, and modern facilities, this port ensures your cruise begins with ease. Whether you need the Holland America Line Matarani Port address, terminal details, departure schedules, or contact information, this page covers everything for a stress-free embarkation.

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Detailed About the Holland America Line Port in Matarani
The Holland America Line Matarani Port is one of the busiest and most well-equipped cruise terminals in the world. Located in the heart of downtown Matarani. Whether you’re preparing for embarkation or planning a pickup, here’s everything you need to know.
Category | Details |
---|---|
Official Port Name | Port Matarani (Holland America Line Terminals) |
Holland America Line Matarani Port Address | Puerto de Matarani |
Primary Terminals | Terminal D & Terminal E (Confirm your assignment before arrival) |
Holland America Line Matarani Port Phone Number | Guest Services: 1-800-628-4771 Port Matarani Main Line: 51 54 434 000 |
Matarani Port Parking Facilities | On-site garages at Terminals D/E ($22/day) Off-site lots with shuttles (cheaper rates) |
Baggage Handling | Tagged luggage drop-off at terminal entrance Porter assistance available ($5-$10 tip customary) |
Accessibility Services | Wheelchair assistance Priority boarding for passengers with disabilities Accessible restrooms & seating |
Matarani Port Nearby Hotels | InterContinental Matarani (0.5 miles) Hyatt Regency Matarani (0.7 miles) Free shuttle services from some hotels |
Transportation Options | Taxis/Uber/Lyft pickup zones Matarani Airport – 20 min drive |
Cruise Departure Schedule | Check Port Matarani Calendar for Holland America Line Matarani Port departures |
Arrival Procedures | Disembarkation starts at 7:30 AM typically Customs clearance required Luggage pickup in Matarani Port terminal |
Holland America Line Terminal in Matarani Address
Holland America Line operates from Port Matarani, the “Cruise Capital of the World.” Most Holland America Line Matarani Port departures dock at Terminal D or Terminal E, both offering efficient check-in and spacious waiting areas.
Puerto de Matarani
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Holland America Line Matarani Port Departures & Arrivals
The Holland America Line Matarani Port is a bustling hub for both departures and arrivals, offering smooth transitions for travelers embarking on or returning from their cruise adventures. Here’s a detailed look at what to expect:
Departures | Arrivals |
Check your boarding pass or the Holland America website for exact Holland America Line Matarani Port departures times. Arrive 2-3 hours before sailing for smooth check-in and security. | Disembarkation typically begins early morning. The Holland America Line Matarani arrivals terminal (usually D/E) will be noted in your voyage details. Luggage pickup and customs are streamlined for efficiency. |
How to Contact Holland America Line Matarani Port?
For assistance, use these official channels:
Contact | Details |
---|---|
Holland America Line Headquarters | Seattle, WA |
Holland America Line Phone Number | 1 (877) 932-4259 |
Holland America Line Email | guestrelations@hollandamerica.com |
Holland America Line Official Website | https://www.hollandamerica.com/en/us |
Queries Handled at Holland America Line Matarani Port
At the Holland America Line Matarani Port, a wide range of passenger services and queries are handled to ensure a smooth embarkation and disembarkation experience. Here’s the most common queries and services addressed at the terminal:
Booking Modifications at Matarani Terminal
Need to adjust your Holland America Line reservation? The Matarani Terminal staff can assist with last-minute changes, though it’s best to contact Holland America directly at +1 (877) 932-4259 before arrival. For sailings from Matarani Port, name changes, cabin upgrades, or cancellation requests should be handled at least 48 hours pre-departure. Always verify your updated booking confirmation to ensure your Matarani Terminal assignment (typically Terminal D or E) remains correct.

Boarding & Check-In Assistance at Matarani Port
Start your voyage smoothly with Holland America’s streamlined boarding at Matarani Port. The Matarani Terminal check-in process opens 4 hours before departure – arrive early with your passport, boarding pass (printed or digital via the Navigator App), and credit card. Priority boarding is available for suite guests and Club Orange members at Terminal D/E. Staff at the Matarani Port counters can assist with special needs, family groups, or documentation questions.

Luggage & Accessibility Services at Matarani Terminal
Holland America’s Matarani Terminal offers stress-free luggage handling. Porters at the Matarani Port entrance (tip $5-$10 per bag) will tag and deliver your checked bags to your stateroom by evening. For accessibility needs, the Matarani Terminal provides wheelchair assistance, priority elevator access, and dedicated check-in lines. Notify Holland America at booking or call the Matarani Port phone number 51 54 434 000 to arrange special requirements.
Terminal Directions & Parking at Matarani Port
Navigating to your ship is simple: Holland America primarily uses Terminal D/E at Matarani Port (1015 N America Way). Drivers will find clearly marked parking garages adjacent to the Matarani Terminal ($22/day, credit cards only). For drop-offs, follow the “Cruise Departures” signs to your assigned Matarani Terminal. Rideshare users should input “Port Matarani Terminal D” or “E” for precise pickup/drop-off points.
Facilities at Holland America Line Matarani Terminal
The Holland America Line Terminal in Matarani, located at Port Matarani’s Terminals D and E, is designed to offer a smooth and comfortable experience for cruise passengers. Here’s a detailed look at the facilities you can expect:
- Fast Check-In: Dedicated Matarani Port counters for speedy processing.
- Comfortable Matarani Port Lounges: Air-conditioned seating areas with Wi-Fi.
- Baggage Services: Porters assist with drop-off/pickup.
- Matarani Port Parking: Secure garages near Terminals D/E (book ahead for discounts).
- Accessibility: Wheelchair assistance & priority boarding.
- Nearby Hotels: Pre-cruise stays at Matarani Downtown/Brickell (shuttles available).
Final Thoughts
With its prime location and hassle-free processes, the Holland America Line Matarani Port ensures your voyage starts flawlessly. Whether you’re departing or arriving, knowing the terminal details, contact info, and facilities removes guesswork.
FAQs on Holland America Line Matarani Port
Which terminal does Holland America Line use at the Port of Matarani?
Is parking available at the Port of Matarani for Holland America Line passengers?
What is the address of the Holland America Line terminal at Matarani Port?
How far is Matarani International Airport from the Holland America Line terminal?
Does Holland America Line offer transfers from Matarani Airport to the cruise port?
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What transportation options are available from the airport to the Holland America terminal?
What amenities are available at the Holland America Line terminals in Matarani?
What cruises does Holland America Line offer from the Port of Matarani?
Can I modify my booking at the Matarani Port terminal?
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