Setting sail from the vibrant Holland America Line Kailua-Kona Port? Known for its seamless boarding, top-tier service, and modern facilities, this port ensures your cruise begins with ease. Whether you need the Holland America Line Kailua-Kona Port address, terminal details, departure schedules, or contact information, this page covers everything for a stress-free embarkation.

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Detailed About the Holland America Line Port in Kailua-Kona
The Holland America Line Kailua-Kona Port is one of the busiest and most well-equipped cruise terminals in the world. Located in the heart of downtown Kailua-Kona. Whether you’re preparing for embarkation or planning a pickup, here’s everything you need to know.
Category | Details |
---|---|
Official Port Name | Port Kailua-Kona (Holland America Line Terminals) |
Holland America Line Kailua-Kona Port Address | Kailua Pier, HI 96740 |
Primary Terminals | Terminal D & Terminal E (Confirm your assignment before arrival) |
Holland America Line Kailua-Kona Port Phone Number | Guest Services: 1-800-628-4771 Port Kailua-Kona Main Line: 1 808-327-9740 |
Kailua-Kona Port Parking Facilities | On-site garages at Terminals D/E ($22/day) Off-site lots with shuttles (cheaper rates) |
Baggage Handling | Tagged luggage drop-off at terminal entrance Porter assistance available ($5-$10 tip customary) |
Accessibility Services | Wheelchair assistance Priority boarding for passengers with disabilities Accessible restrooms & seating |
Kailua-Kona Port Nearby Hotels | InterContinental Kailua-Kona (0.5 miles) Hyatt Regency Kailua-Kona (0.7 miles) Free shuttle services from some hotels |
Transportation Options | Taxis/Uber/Lyft pickup zones Kailua-Kona Airport – 20 min drive |
Cruise Departure Schedule | Check Port Kailua-Kona Calendar for Holland America Line Kailua-Kona Port departures |
Arrival Procedures | Disembarkation starts at 7:30 AM typically Customs clearance required Luggage pickup in Kailua-Kona Port terminal |
Holland America Line Terminal in Kailua-Kona Address
Holland America Line operates from Port Kailua-Kona, the “Cruise Capital of the World.” Most Holland America Line Kailua-Kona Port departures dock at Terminal D or Terminal E, both offering efficient check-in and spacious waiting areas.
Kailua Pier, HI 96740
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Holland America Line Kailua-Kona Port Departures & Arrivals
The Holland America Line Kailua-Kona Port is a bustling hub for both departures and arrivals, offering smooth transitions for travelers embarking on or returning from their cruise adventures. Here’s a detailed look at what to expect:
Departures | Arrivals |
Check your boarding pass or the Holland America website for exact Holland America Line Kailua-Kona Port departures times. Arrive 2-3 hours before sailing for smooth check-in and security. | Disembarkation typically begins early morning. The Holland America Line Kailua-Kona arrivals terminal (usually D/E) will be noted in your voyage details. Luggage pickup and customs are streamlined for efficiency. |
How to Contact Holland America Line Kailua-Kona Port?
For assistance, use these official channels:
Contact | Details |
---|---|
Holland America Line Headquarters | Seattle, WA |
Holland America Line Phone Number | 1 (877) 932-4259 |
Holland America Line Email | guestrelations@hollandamerica.com |
Holland America Line Official Website | https://www.hollandamerica.com/en/us |
Queries Handled at Holland America Line Kailua-Kona Port
At the Holland America Line Kailua-Kona Port, a wide range of passenger services and queries are handled to ensure a smooth embarkation and disembarkation experience. Here’s the most common queries and services addressed at the terminal:
Booking Modifications at Kailua-Kona Terminal
Need to adjust your Holland America Line reservation? The Kailua-Kona Terminal staff can assist with last-minute changes, though it’s best to contact Holland America directly at +1 (877) 932-4259 before arrival. For sailings from Kailua-Kona Port, name changes, cabin upgrades, or cancellation requests should be handled at least 48 hours pre-departure. Always verify your updated booking confirmation to ensure your Kailua-Kona Terminal assignment (typically Terminal D or E) remains correct.

Boarding & Check-In Assistance at Kailua-Kona Port
Start your voyage smoothly with Holland America’s streamlined boarding at Kailua-Kona Port. The Kailua-Kona Terminal check-in process opens 4 hours before departure – arrive early with your passport, boarding pass (printed or digital via the Navigator App), and credit card. Priority boarding is available for suite guests and Club Orange members at Terminal D/E. Staff at the Kailua-Kona Port counters can assist with special needs, family groups, or documentation questions.

Luggage & Accessibility Services at Kailua-Kona Terminal
Holland America’s Kailua-Kona Terminal offers stress-free luggage handling. Porters at the Kailua-Kona Port entrance (tip $5-$10 per bag) will tag and deliver your checked bags to your stateroom by evening. For accessibility needs, the Kailua-Kona Terminal provides wheelchair assistance, priority elevator access, and dedicated check-in lines. Notify Holland America at booking or call the Kailua-Kona Port phone number 1 808-327-9740 to arrange special requirements.
Terminal Directions & Parking at Kailua-Kona Port
Navigating to your ship is simple: Holland America primarily uses Terminal D/E at Kailua-Kona Port (1015 N America Way). Drivers will find clearly marked parking garages adjacent to the Kailua-Kona Terminal ($22/day, credit cards only). For drop-offs, follow the “Cruise Departures” signs to your assigned Kailua-Kona Terminal. Rideshare users should input “Port Kailua-Kona Terminal D” or “E” for precise pickup/drop-off points.
Facilities at Holland America Line Kailua-Kona Terminal
The Holland America Line Terminal in Kailua-Kona, located at Port Kailua-Kona’s Terminals D and E, is designed to offer a smooth and comfortable experience for cruise passengers. Here’s a detailed look at the facilities you can expect:
- Fast Check-In: Dedicated Kailua-Kona Port counters for speedy processing.
- Comfortable Kailua-Kona Port Lounges: Air-conditioned seating areas with Wi-Fi.
- Baggage Services: Porters assist with drop-off/pickup.
- Kailua-Kona Port Parking: Secure garages near Terminals D/E (book ahead for discounts).
- Accessibility: Wheelchair assistance & priority boarding.
- Nearby Hotels: Pre-cruise stays at Kailua-Kona Downtown/Brickell (shuttles available).
Final Thoughts
With its prime location and hassle-free processes, the Holland America Line Kailua-Kona Port ensures your voyage starts flawlessly. Whether you’re departing or arriving, knowing the terminal details, contact info, and facilities removes guesswork.
FAQs on Holland America Line Kailua-Kona Port
Which terminal does Holland America Line use at the Port of Kailua-Kona?
Is parking available at the Port of Kailua-Kona for Holland America Line passengers?
What is the address of the Holland America Line terminal at Kailua-Kona Port?
How far is Kailua-Kona International Airport from the Holland America Line terminal?
Does Holland America Line offer transfers from Kailua-Kona Airport to the cruise port?
Are there luggage storage facilities at the Port of Kailua-Kona for Holland America cruises?
What transportation options are available from the airport to the Holland America terminal?
What amenities are available at the Holland America Line terminals in Kailua-Kona?
What cruises does Holland America Line offer from the Port of Kailua-Kona?
Can I modify my booking at the Kailua-Kona Port terminal?
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