Holland America Line Great Lakes Port

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Booking, Cancellation, Refund & Date Change

Setting sail from the vibrant Holland America Line Great Lakes Port? Known for its seamless boarding, top-tier service, and modern facilities, this port ensures your cruise begins with ease. Whether you need the Holland America Line Great Lakes Port address, terminal details, departure schedules, or contact information, this page covers everything for a stress-free embarkation.

Holland America Line Great Lakes Port

Detailed About the Holland America Line Port in Great Lakes

The Holland America Line Great Lakes Port is one of the busiest and most well-equipped cruise terminals in the world. Located in the heart of downtown Great Lakes. Whether you’re preparing for embarkation or planning a pickup, here’s everything you need to know.

CategoryDetails
Official Port NamePort Great Lakes (Holland America Line Terminals)
Holland America Line Great Lakes Port AddressMultiple locations (Chicago, Cleveland, Detroit, etc.)
Primary TerminalsTerminal D & Terminal E (Confirm your assignment before arrival)
Holland America Line Great Lakes Port Phone NumberGuest Services: 1-800-628-4771
Port Great Lakes Main Line: Varies
Great Lakes Port Parking FacilitiesOn-site garages at Terminals D/E ($22/day)
Off-site lots with shuttles (cheaper rates)
Baggage HandlingTagged luggage drop-off at terminal entrance
Porter assistance available ($5-$10 tip customary)
Accessibility ServicesWheelchair assistance
Priority boarding for passengers with disabilities
Accessible restrooms & seating
Great Lakes Port Nearby HotelsInterContinental Great Lakes (0.5 miles)
Hyatt Regency Great Lakes (0.7 miles)
Free shuttle services from some hotels
Transportation OptionsTaxis/Uber/Lyft pickup zones
Great Lakes Airport – 20 min drive
Cruise Departure ScheduleCheck Port Great Lakes Calendar for Holland America Line Great Lakes Port departures
Arrival ProceduresDisembarkation starts at 7:30 AM typically
Customs clearance required
Luggage pickup in Great Lakes Port terminal

Holland America Line Terminal in Great Lakes Address

Holland America Line operates from Port Great Lakes, the “Cruise Capital of the World.” Most Holland America Line Great Lakes Port departures dock at Terminal D or Terminal E, both offering efficient check-in and spacious waiting areas.

Multiple locations (Chicago, Cleveland, Detroit, etc.)

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Holland America Line Great Lakes Port Departures & Arrivals

The Holland America Line Great Lakes Port is a bustling hub for both departures and arrivals, offering smooth transitions for travelers embarking on or returning from their cruise adventures. Here’s a detailed look at what to expect:

DeparturesArrivals
Check your boarding pass or the Holland America website for exact Holland America Line Great Lakes Port departures times.

Arrive 2-3 hours before sailing for smooth check-in and security.
Disembarkation typically begins early morning.
The Holland America Line Great Lakes arrivals terminal (usually D/E) will be noted in your voyage details.

Luggage pickup and customs are streamlined for efficiency.

How to Contact Holland America Line Great Lakes Port?

For assistance, use these official channels:

ContactDetails
Holland America Line HeadquartersSeattle, WA
Holland America Line Phone Number1 (877) 932-4259
Holland America Line Emailguestrelations@hollandamerica.com
Holland America Line Official Websitehttps://www.hollandamerica.com/en/us

Queries Handled at Holland America Line Great Lakes Port

At the Holland America Line Great Lakes Port, a wide range of passenger services and queries are handled to ensure a smooth embarkation and disembarkation experience. Here’s the most common queries and services addressed at the terminal:

Booking Modifications at Great Lakes Terminal

Need to adjust your Holland America Line reservation? The Great Lakes Terminal staff can assist with last-minute changes, though it’s best to contact Holland America directly at +1 (877) 932-4259 before arrival. For sailings from Great Lakes Port, name changes, cabin upgrades, or cancellation requests should be handled at least 48 hours pre-departure. Always verify your updated booking confirmation to ensure your Great Lakes Terminal assignment (typically Terminal D or E) remains correct.

Holland America Line Great Lakes Port
Boarding & Check-In Assistance at Great Lakes Port

Start your voyage smoothly with Holland America’s streamlined boarding at Great Lakes Port. The Great Lakes Terminal check-in process opens 4 hours before departure – arrive early with your passport, boarding pass (printed or digital via the Navigator App), and credit card. Priority boarding is available for suite guests and Club Orange members at Terminal D/E. Staff at the Great Lakes Port counters can assist with special needs, family groups, or documentation questions.

Holland America Line Great Lakes Port

Luggage & Accessibility Services at Great Lakes Terminal

Holland America’s Great Lakes Terminal offers stress-free luggage handling. Porters at the Great Lakes Port entrance (tip $5-$10 per bag) will tag and deliver your checked bags to your stateroom by evening. For accessibility needs, the Great Lakes Terminal provides wheelchair assistance, priority elevator access, and dedicated check-in lines. Notify Holland America at booking or call the Great Lakes Port phone number Varies to arrange special requirements.

Terminal Directions & Parking at Great Lakes Port

Navigating to your ship is simple: Holland America primarily uses Terminal D/E at Great Lakes Port (1015 N America Way). Drivers will find clearly marked parking garages adjacent to the Great Lakes Terminal ($22/day, credit cards only). For drop-offs, follow the “Cruise Departures” signs to your assigned Great Lakes Terminal. Rideshare users should input “Port Great Lakes Terminal D” or “E” for precise pickup/drop-off points.

Facilities at Holland America Line Great Lakes Terminal

The Holland America Line Terminal in Great Lakes, located at Port Great Lakes’s Terminals D and E, is designed to offer a smooth and comfortable experience for cruise passengers. Here’s a detailed look at the facilities you can expect:

  • Fast Check-In: Dedicated Great Lakes Port counters for speedy processing.
  • Comfortable Great Lakes Port Lounges: Air-conditioned seating areas with Wi-Fi.
  • Baggage Services: Porters assist with drop-off/pickup.
  • Great Lakes Port Parking: Secure garages near Terminals D/E (book ahead for discounts).
  • Accessibility: Wheelchair assistance & priority boarding.
  • Nearby Hotels: Pre-cruise stays at Great Lakes Downtown/Brickell (shuttles available).
Final Thoughts

With its prime location and hassle-free processes, the Holland America Line Great Lakes Port ensures your voyage starts flawlessly. Whether you’re departing or arriving, knowing the terminal details, contact info, and facilities removes guesswork.

FAQs on Holland America Line Great Lakes Port
Which terminal does Holland America Line use at the Port of Great Lakes?
Holland America Line operates from Cruise Terminals D and E at the Port of Great Lakes.
Is parking available at the Port of Great Lakes for Holland America Line passengers?
Yes, parking is available near Terminals D and E, with rates starting around $22 per day.
What is the address of the Holland America Line terminal at Great Lakes Port?
Multiple locations (Chicago, Cleveland, Detroit, etc.)
How far is Great Lakes International Airport from the Holland America Line terminal?
The airport is approximately 10 miles away, with a travel time of about 25 minutes depending on traffic.
Does Holland America Line offer transfers from Great Lakes Airport to the cruise port?
Yes, but you must notify them of your flight details at least 14 days in advance to arrange transfers.
Are there luggage storage facilities at the Port of Great Lakes for Holland America cruises?
No, there is no luggage storage available at the pier.
What transportation options are available from the airport to the Holland America terminal?
Taxis, Uber, and Lyft are all readily available, with fares starting around $24 from Great Lakes International Airport.
What amenities are available at the Holland America Line terminals in Great Lakes?
The terminals offer basic amenities such as seating, restrooms, and check-in counters, but limited food or retail options.
What cruises does Holland America Line offer from the Port of Great Lakes?
Holland America offers a variety of Caribbean and Panama Canal itineraries departing from Great Lakes throughout the year.
Can I modify my booking at the Great Lakes Port terminal?
Last-minute changes must be made before arrival by calling: Varies. Terminal staff can only assist with day-of boarding issues.

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