Setting sail from the vibrant Holland America Line Florence AL Port? Known for its seamless boarding, top-tier service, and modern facilities, this port ensures your cruise begins with ease. Whether you need the Holland America Line Florence AL Port address, terminal details, departure schedules, or contact information, this page covers everything for a stress-free embarkation.

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Detailed About the Holland America Line Port in Florence AL
The Holland America Line Florence AL Port is one of the busiest and most well-equipped cruise terminals in the world. Located in the heart of downtown Florence AL. Whether you’re preparing for embarkation or planning a pickup, here’s everything you need to know.
Category | Details |
---|---|
Official Port Name | Port Florence AL (Holland America Line Terminals) |
Holland America Line Florence AL Port Address | 100 Hightower Pl, Florence, AL 35630 |
Primary Terminals | Terminal D & Terminal E (Confirm your assignment before arrival) |
Holland America Line Florence AL Port Phone Number | Guest Services: 1-800-628-4771 Port Florence AL Main Line: 1 256 740-4141 |
Florence AL Port Parking Facilities | On-site garages at Terminals D/E ($22/day) Off-site lots with shuttles (cheaper rates) |
Baggage Handling | Tagged luggage drop-off at terminal entrance Porter assistance available ($5-$10 tip customary) |
Accessibility Services | Wheelchair assistance Priority boarding for passengers with disabilities Accessible restrooms & seating |
Florence AL Port Nearby Hotels | InterContinental Florence AL (0.5 miles) Hyatt Regency Florence AL (0.7 miles) Free shuttle services from some hotels |
Transportation Options | Taxis/Uber/Lyft pickup zones Florence AL Airport – 20 min drive |
Cruise Departure Schedule | Check Port Florence AL Calendar for Holland America Line Florence AL Port departures |
Arrival Procedures | Disembarkation starts at 7:30 AM typically Customs clearance required Luggage pickup in Florence AL Port terminal |
Holland America Line Terminal in Florence AL Address
Holland America Line operates from Port Florence AL, the “Cruise Capital of the World.” Most Holland America Line Florence AL Port departures dock at Terminal D or Terminal E, both offering efficient check-in and spacious waiting areas.
100 Hightower Pl, Florence, AL 35630
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Holland America Line Florence AL Port Departures & Arrivals
The Holland America Line Florence AL Port is a bustling hub for both departures and arrivals, offering smooth transitions for travelers embarking on or returning from their cruise adventures. Here’s a detailed look at what to expect:
Departures | Arrivals |
Check your boarding pass or the Holland America website for exact Holland America Line Florence AL Port departures times. Arrive 2-3 hours before sailing for smooth check-in and security. | Disembarkation typically begins early morning. The Holland America Line Florence AL arrivals terminal (usually D/E) will be noted in your voyage details. Luggage pickup and customs are streamlined for efficiency. |
How to Contact Holland America Line Florence AL Port?
For assistance, use these official channels:
Contact | Details |
---|---|
Holland America Line Headquarters | Seattle, WA |
Holland America Line Phone Number | 1 (877) 932-4259 |
Holland America Line Email | guestrelations@hollandamerica.com |
Holland America Line Official Website | https://www.hollandamerica.com/en/us |
Queries Handled at Holland America Line Florence AL Port
At the Holland America Line Florence AL Port, a wide range of passenger services and queries are handled to ensure a smooth embarkation and disembarkation experience. Here’s the most common queries and services addressed at the terminal:
Booking Modifications at Florence AL Terminal
Need to adjust your Holland America Line reservation? The Florence AL Terminal staff can assist with last-minute changes, though it’s best to contact Holland America directly at +1 (877) 932-4259 before arrival. For sailings from Florence AL Port, name changes, cabin upgrades, or cancellation requests should be handled at least 48 hours pre-departure. Always verify your updated booking confirmation to ensure your Florence AL Terminal assignment (typically Terminal D or E) remains correct.

Boarding & Check-In Assistance at Florence AL Port
Start your voyage smoothly with Holland America’s streamlined boarding at Florence AL Port. The Florence AL Terminal check-in process opens 4 hours before departure – arrive early with your passport, boarding pass (printed or digital via the Navigator App), and credit card. Priority boarding is available for suite guests and Club Orange members at Terminal D/E. Staff at the Florence AL Port counters can assist with special needs, family groups, or documentation questions.

Luggage & Accessibility Services at Florence AL Terminal
Holland America’s Florence AL Terminal offers stress-free luggage handling. Porters at the Florence AL Port entrance (tip $5-$10 per bag) will tag and deliver your checked bags to your stateroom by evening. For accessibility needs, the Florence AL Terminal provides wheelchair assistance, priority elevator access, and dedicated check-in lines. Notify Holland America at booking or call the Florence AL Port phone number 1 256 740-4141 to arrange special requirements.
Terminal Directions & Parking at Florence AL Port
Navigating to your ship is simple: Holland America primarily uses Terminal D/E at Florence AL Port (1015 N America Way). Drivers will find clearly marked parking garages adjacent to the Florence AL Terminal ($22/day, credit cards only). For drop-offs, follow the “Cruise Departures” signs to your assigned Florence AL Terminal. Rideshare users should input “Port Florence AL Terminal D” or “E” for precise pickup/drop-off points.
Facilities at Holland America Line Florence AL Terminal
The Holland America Line Terminal in Florence AL, located at Port Florence AL’s Terminals D and E, is designed to offer a smooth and comfortable experience for cruise passengers. Here’s a detailed look at the facilities you can expect:
- Fast Check-In: Dedicated Florence AL Port counters for speedy processing.
- Comfortable Florence AL Port Lounges: Air-conditioned seating areas with Wi-Fi.
- Baggage Services: Porters assist with drop-off/pickup.
- Florence AL Port Parking: Secure garages near Terminals D/E (book ahead for discounts).
- Accessibility: Wheelchair assistance & priority boarding.
- Nearby Hotels: Pre-cruise stays at Florence AL Downtown/Brickell (shuttles available).
Final Thoughts
With its prime location and hassle-free processes, the Holland America Line Florence AL Port ensures your voyage starts flawlessly. Whether you’re departing or arriving, knowing the terminal details, contact info, and facilities removes guesswork.
FAQs on Holland America Line Florence AL Port
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