Holland America Line Cozumel Port

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Booking, Cancellation, Refund & Date Change

Setting sail from the vibrant Holland America Line Cozumel Port? Known for its seamless boarding, top-tier service, and modern facilities, this port ensures your cruise begins with ease. Whether you need the Holland America Line Cozumel Port address, terminal details, departure schedules, or contact information, this page covers everything for a stress-free embarkation.

Holland America Line Cozumel Port

Detailed About the Holland America Line Port in Cozumel

The Holland America Line Cozumel Port is one of the busiest and most well-equipped cruise terminals in the world. Located in the heart of downtown Cozumel. Whether you’re preparing for embarkation or planning a pickup, here’s everything you need to know.

CategoryDetails
Official Port NamePort Cozumel (Holland America Line Terminals)
Holland America Line Cozumel Port AddressPuerta Maya, Cozumel 77600, Mexico
Primary TerminalsTerminal D & Terminal E (Confirm your assignment before arrival)
Holland America Line Cozumel Port Phone NumberGuest Services: 1-800-628-4771
Port Cozumel Main Line: 52 987-872-9200
Cozumel Port Parking FacilitiesOn-site garages at Terminals D/E ($22/day)
Off-site lots with shuttles (cheaper rates)
Baggage HandlingTagged luggage drop-off at terminal entrance
Porter assistance available ($5-$10 tip customary)
Accessibility ServicesWheelchair assistance
Priority boarding for passengers with disabilities
Accessible restrooms & seating
Cozumel Port Nearby HotelsInterContinental Cozumel (0.5 miles)
Hyatt Regency Cozumel (0.7 miles)
Free shuttle services from some hotels
Transportation OptionsTaxis/Uber/Lyft pickup zones
Cozumel Airport – 20 min drive
Cruise Departure ScheduleCheck Port Cozumel Calendar for Holland America Line Cozumel Port departures
Arrival ProceduresDisembarkation starts at 7:30 AM typically
Customs clearance required
Luggage pickup in Cozumel Port terminal

Holland America Line Terminal in Cozumel Address

Holland America Line operates from Port Cozumel, the “Cruise Capital of the World.” Most Holland America Line Cozumel Port departures dock at Terminal D or Terminal E, both offering efficient check-in and spacious waiting areas.

Puerta Maya, Cozumel 77600, Mexico

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Holland America Line Cozumel Port Departures & Arrivals

The Holland America Line Cozumel Port is a bustling hub for both departures and arrivals, offering smooth transitions for travelers embarking on or returning from their cruise adventures. Here’s a detailed look at what to expect:

DeparturesArrivals
Check your boarding pass or the Holland America website for exact Holland America Line Cozumel Port departures times.

Arrive 2-3 hours before sailing for smooth check-in and security.
Disembarkation typically begins early morning.
The Holland America Line Cozumel arrivals terminal (usually D/E) will be noted in your voyage details.

Luggage pickup and customs are streamlined for efficiency.

How to Contact Holland America Line Cozumel Port?

For assistance, use these official channels:

ContactDetails
Holland America Line HeadquartersSeattle, WA
Holland America Line Phone Number1 (877) 932-4259
Holland America Line Emailguestrelations@hollandamerica.com
Holland America Line Official Websitehttps://www.hollandamerica.com/en/us

Queries Handled at Holland America Line Cozumel Port

At the Holland America Line Cozumel Port, a wide range of passenger services and queries are handled to ensure a smooth embarkation and disembarkation experience. Here’s the most common queries and services addressed at the terminal:

Booking Modifications at Cozumel Terminal

Need to adjust your Holland America Line reservation? The Cozumel Terminal staff can assist with last-minute changes, though it’s best to contact Holland America directly at +1 (877) 932-4259 before arrival. For sailings from Cozumel Port, name changes, cabin upgrades, or cancellation requests should be handled at least 48 hours pre-departure. Always verify your updated booking confirmation to ensure your Cozumel Terminal assignment (typically Terminal D or E) remains correct.

Holland America Line Cozumel Port
Boarding & Check-In Assistance at Cozumel Port

Start your voyage smoothly with Holland America’s streamlined boarding at Cozumel Port. The Cozumel Terminal check-in process opens 4 hours before departure – arrive early with your passport, boarding pass (printed or digital via the Navigator App), and credit card. Priority boarding is available for suite guests and Club Orange members at Terminal D/E. Staff at the Cozumel Port counters can assist with special needs, family groups, or documentation questions.

Holland America Line Cozumel Port

Luggage & Accessibility Services at Cozumel Terminal

Holland America’s Cozumel Terminal offers stress-free luggage handling. Porters at the Cozumel Port entrance (tip $5-$10 per bag) will tag and deliver your checked bags to your stateroom by evening. For accessibility needs, the Cozumel Terminal provides wheelchair assistance, priority elevator access, and dedicated check-in lines. Notify Holland America at booking or call the Cozumel Port phone number 52 987-872-9200 to arrange special requirements.

Terminal Directions & Parking at Cozumel Port

Navigating to your ship is simple: Holland America primarily uses Terminal D/E at Cozumel Port (1015 N America Way). Drivers will find clearly marked parking garages adjacent to the Cozumel Terminal ($22/day, credit cards only). For drop-offs, follow the “Cruise Departures” signs to your assigned Cozumel Terminal. Rideshare users should input “Port Cozumel Terminal D” or “E” for precise pickup/drop-off points.

Facilities at Holland America Line Cozumel Terminal

The Holland America Line Terminal in Cozumel, located at Port Cozumel’s Terminals D and E, is designed to offer a smooth and comfortable experience for cruise passengers. Here’s a detailed look at the facilities you can expect:

  • Fast Check-In: Dedicated Cozumel Port counters for speedy processing.
  • Comfortable Cozumel Port Lounges: Air-conditioned seating areas with Wi-Fi.
  • Baggage Services: Porters assist with drop-off/pickup.
  • Cozumel Port Parking: Secure garages near Terminals D/E (book ahead for discounts).
  • Accessibility: Wheelchair assistance & priority boarding.
  • Nearby Hotels: Pre-cruise stays at Cozumel Downtown/Brickell (shuttles available).
Final Thoughts

With its prime location and hassle-free processes, the Holland America Line Cozumel Port ensures your voyage starts flawlessly. Whether you’re departing or arriving, knowing the terminal details, contact info, and facilities removes guesswork.

FAQs on Holland America Line Cozumel Port
Which terminal does Holland America Line use at the Port of Cozumel?
Holland America Line operates from Cruise Terminals D and E at the Port of Cozumel.
Is parking available at the Port of Cozumel for Holland America Line passengers?
Yes, parking is available near Terminals D and E, with rates starting around $22 per day.
What is the address of the Holland America Line terminal at Cozumel Port?
Puerta Maya, Cozumel 77600, Mexico
How far is Cozumel International Airport from the Holland America Line terminal?
The airport is approximately 10 miles away, with a travel time of about 25 minutes depending on traffic.
Does Holland America Line offer transfers from Cozumel Airport to the cruise port?
Yes, but you must notify them of your flight details at least 14 days in advance to arrange transfers.
Are there luggage storage facilities at the Port of Cozumel for Holland America cruises?
No, there is no luggage storage available at the pier.
What transportation options are available from the airport to the Holland America terminal?
Taxis, Uber, and Lyft are all readily available, with fares starting around $24 from Cozumel International Airport.
What amenities are available at the Holland America Line terminals in Cozumel?
The terminals offer basic amenities such as seating, restrooms, and check-in counters, but limited food or retail options.
What cruises does Holland America Line offer from the Port of Cozumel?
Holland America offers a variety of Caribbean and Panama Canal itineraries departing from Cozumel throughout the year.
Can I modify my booking at the Cozumel Port terminal?
Last-minute changes must be made before arrival by calling: 52 987-872-9200. Terminal staff can only assist with day-of boarding issues.

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