Planning a cruise from Ponce with Celebrity Cruises? You’re in for an unforgettable vacation! The Celebrity Cruise Ponce Port is one of the busiest and most well-equipped cruise terminals, offering seamless boarding, top-notch facilities, and easy access to downtown Ponce. Here, we’ll cover everything you need to know—from the Celebrity Cruise Terminal in Ponce and its address to departure schedules, contact details, and arrival procedures.

How to Contact Celebrity Cruise Ponce Port?
You can contact Celebrity Cruises Ponce Port at the following details:
Contact Method | Details | Best For |
---|---|---|
General Customer Service | Phone: 1 (888) 751-7804 (Celebrity Cruises Main Line) | Booking modifications, general questions, special assistance requests |
Port Ponce Information | Phone: 1 787-842-2777 (Port Ponce Main Line) | Terminal directions, parking inquiries, port facilities |
Celebrity Cruises Website | www.celebritycruises.com | Online bookings, check-in, itinerary details, FAQs |
Email Support | Via contact form on Celebrity Cruises’ official website | Non-urgent inquiries, booking confirmations |
Terminal G Assistance | Available at the port (Terminal G, Port Ponce) | Day-of-sailing issues, luggage drop-off, check-in help |
Social Media | Twitter/X: @CelebrityCruise Facebook: /CelebrityCruises | Quick responses, service updates, promotions |
Travel Agent | If booked through an agent, contact them directly | Booking changes, payment questions, group reservations |
Accessibility Requests | Phone: 1-866-592-7225 (Celebrity Special Needs) | Wheelchair assistance, accessible cabins, medical needs |
Emergency (While Sailing) | Contact ship staff or call 911 if ashore | Medical emergencies, security issues, last-minute cancellations |
For general inquiries, bookings, or assistance, you can contact with the Port of Ponce for more details.
Celebrity Cruise Ponce Port Address & Terminal
The Celebrity Cruise Terminal in Ponce is located at:
Port of Ponce, PR 00716, Puerto Rico
Celebrity Cruises primarily operates from Terminal G at Port of Ponce, a modern facility designed for smooth embarkation and disembarkation. The terminal features spacious check-in areas, comfortable seating, and quick security processing to get you onboard faster.
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Celebrity Cruise Ponce Port Phone Number
For any questions regarding your cruise, you can reach out using the Celebrity Cruise Ponce Port phone number:
- Celebrity Cruises Customer Service: 1 (888) 751-7804
- Port Ponce General Information: 1 787-842-2777
Celebrity Cruise Ponce Port Departures
If you’re sailing from the Celebrity Cruise Ponce Port, check your cruise documents for the exact departure time. Boarding typically begins around 11:00 AM, with final boarding 90 minutes before departure.
To stay updated on your cruise schedule, check:
- Your booking confirmation
- Celebrity Cruises official website
- Port of Ponce cruise schedule
Celebrity Cruise Ponce Arrivals Terminal
After your cruise, you’ll return to the same Ponce terminal (Terminal G) unless notified otherwise. Disembarkation usually starts early in the morning, and luggage pickup is well-organized for a hassle-free exit.
Queries Handled by Ponce Port Customer Service
Ponce Port Customer Service handles a variety of queries to assist travelers and businesses. Some of the key areas they cover include:
Booking Modifications
Need to adjust travel dates or upgrade accommodations for your cruise departing from Ponce Port? Celebrity Cruises offers flexible options to modify your booking with ease.
Boarding & Check-in Procedures
Streamlined check-in processes at Port of Ponce ensure a quick and hassle-free boarding experience. Be sure to have all necessary travel documents ready for a smooth start to your journey.
Luggage & Parking Inquiries
Porters at Ponce Port are available to assist with luggage upon arrival, while secure, on-site parking facilities at Port of Ponce provide convenience for those driving to the terminal. Pre-booking is recommended for guaranteed parking.
Special Assistance Requests
If you require wheelchair support, priority boarding, or other accessibility accommodations at Ponce Port, Celebrity Cruises provides dedicated services to ensure a comfortable experience for all guests.
Facilities at Celebrity Cruise Terminal in Ponce
Terminal G offers several amenities to enhance your cruising experience:
- Efficient Ponce Check-In – Streamlined processes to minimize wait times
- Comfortable Ponce Waiting Areas – Air-conditioned lounges with seating
- Ponce Luggage Services – Porters available for assistance
- Parking Options – Secure, on-site Ponce port parking garages (pre-booking recommended)
- Ponce Accessibility Services – Wheelchair access and assistance for guests with disabilities
- Nearby Ponce Attractions – Close to downtown Ponce, restaurants, and shopping
Ready to Set Sail?
Now that you know all about the Celebrity Cruise Ponce Port, including the terminal details, contact info, and facilities, you’re all set for a fantastic voyage. Whether it’s your first cruise or you’re a seasoned traveler, Port Ponce ensures a smooth start to your Celebrity Cruises adventure.
FAQs on Celebrity Cruise Ponce Port
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