Planning a cruise from Cancun with Celebrity Cruises? You’re in for an unforgettable vacation! The Celebrity Cruise Cancun Port is one of the busiest and most well-equipped cruise terminals, offering seamless boarding, top-notch facilities, and easy access to downtown Cancun. Here, we’ll cover everything you need to know—from the Celebrity Cruise Terminal in Cancun and its address to departure schedules, contact details, and arrival procedures.

How to Contact Celebrity Cruise Cancun Port?
You can contact Celebrity Cruises Cancun Port at the following details:
Contact Method | Details | Best For |
---|---|---|
General Customer Service | Phone: 1 (888) 751-7804 (Celebrity Cruises Main Line) | Booking modifications, general questions, special assistance requests |
Port Cancun Information | Phone: 52 998 881 9850 (Port Cancun Main Line) | Terminal directions, parking inquiries, port facilities |
Celebrity Cruises Website | www.celebritycruises.com | Online bookings, check-in, itinerary details, FAQs |
Email Support | Via contact form on Celebrity Cruises’ official website | Non-urgent inquiries, booking confirmations |
Terminal G Assistance | Available at the port (Terminal G, Port Cancun) | Day-of-sailing issues, luggage drop-off, check-in help |
Social Media | Twitter/X: @CelebrityCruise Facebook: /CelebrityCruises | Quick responses, service updates, promotions |
Travel Agent | If booked through an agent, contact them directly | Booking changes, payment questions, group reservations |
Accessibility Requests | Phone: 1-866-592-7225 (Celebrity Special Needs) | Wheelchair assistance, accessible cabins, medical needs |
Emergency (While Sailing) | Contact ship staff or call 911 if ashore | Medical emergencies, security issues, last-minute cancellations |
For general inquiries, bookings, or assistance, you can contact with the Port of Cancun for more details.
Celebrity Cruise Cancun Port Address & Terminal
The Celebrity Cruise Terminal in Cancun is located at:
Terminal Marítima Punta Sam, Cancún
Celebrity Cruises primarily operates from Terminal G at Port of Cancun, a modern facility designed for smooth embarkation and disembarkation. The terminal features spacious check-in areas, comfortable seating, and quick security processing to get you onboard faster.
View All: Celebrity Cruise Ports
Celebrity Cruise Cancun Port Phone Number
For any questions regarding your cruise, you can reach out using the Celebrity Cruise Cancun Port phone number:
- Celebrity Cruises Customer Service: 1 (888) 751-7804
- Port Cancun General Information: 52 998 881 9850
Celebrity Cruise Cancun Port Departures
If you’re sailing from the Celebrity Cruise Cancun Port, check your cruise documents for the exact departure time. Boarding typically begins around 11:00 AM, with final boarding 90 minutes before departure.
To stay updated on your cruise schedule, check:
- Your booking confirmation
- Celebrity Cruises official website
- Port of Cancun cruise schedule
Celebrity Cruise Cancun Arrivals Terminal
After your cruise, you’ll return to the same Cancun terminal (Terminal G) unless notified otherwise. Disembarkation usually starts early in the morning, and luggage pickup is well-organized for a hassle-free exit.
Queries Handled by Cancun Port Customer Service
Cancun Port Customer Service handles a variety of queries to assist travelers and businesses. Some of the key areas they cover include:
Booking Modifications
Need to adjust travel dates or upgrade accommodations for your cruise departing from Cancun Port? Celebrity Cruises offers flexible options to modify your booking with ease.
Boarding & Check-in Procedures
Streamlined check-in processes at Port of Cancun ensure a quick and hassle-free boarding experience. Be sure to have all necessary travel documents ready for a smooth start to your journey.
Luggage & Parking Inquiries
Porters at Cancun Port are available to assist with luggage upon arrival, while secure, on-site parking facilities at Port of Cancun provide convenience for those driving to the terminal. Pre-booking is recommended for guaranteed parking.
Special Assistance Requests
If you require wheelchair support, priority boarding, or other accessibility accommodations at Cancun Port, Celebrity Cruises provides dedicated services to ensure a comfortable experience for all guests.
Facilities at Celebrity Cruise Terminal in Cancun
Terminal G offers several amenities to enhance your cruising experience:
- Efficient Cancun Check-In – Streamlined processes to minimize wait times
- Comfortable Cancun Waiting Areas – Air-conditioned lounges with seating
- Cancun Luggage Services – Porters available for assistance
- Parking Options – Secure, on-site Cancun port parking garages (pre-booking recommended)
- Cancun Accessibility Services – Wheelchair access and assistance for guests with disabilities
- Nearby Cancun Attractions – Close to downtown Cancun, restaurants, and shopping
Ready to Set Sail?
Now that you know all about the Celebrity Cruise Cancun Port, including the terminal details, contact info, and facilities, you’re all set for a fantastic voyage. Whether it’s your first cruise or you’re a seasoned traveler, Port Cancun ensures a smooth start to your Celebrity Cruises adventure.
FAQs on Celebrity Cruise Cancun Port
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